Del-Air

Kate L.

PM this evening in DeLand. Technician, Chris, was very professional, thorough and ensured my questions were answered.

Ronald F.

Noah, an AC/heating specialist came to our home to do the annual maintenance and inspection of our heat pump. He changed the filter, checked the thermostat and water line (and flushed it clean) and made sure everything was working properly. He did a great, thorough job. A nice guy and very professional. We hope to have him back if we need him. Thanks Noah!

Debbie A.

I had a new HVAC system installed and the thermostat stopped working shortly after. Noah came and knew immediately what the issue was, and fixed it! It was a WiFi issue and he also showed me how to set the thermostat for automatically coming on whether we need heat or air! He was polite and very knowledgeable! Thanks, Noah!

Alex S.

We've used them for 20 yrs in two houses. They installed both A/C units for both the houses we built. The first one was great and had it almost 14 yrs... our second home we've had issues since the beginning and it's cost us around $7k in maintenance and repairs in almost 7 yrs. The Lennox units they installed were lemons and even though on warranty we still had to pay a ton for labor. Service mgr won't even return our calls.
We are done with them and I'll make sure all my neighbors know what Del Air has turned into.

Dennise H.

I used Del-Air with a clutch! We have a new home and our first year of living there, our A/C gave us problems in the middle of the summer! We're not used to maintaining an A/C in Florida but Del-Air sent out a fantastic technician to teach us the ropes. They came out right away, gave us a few pointers, and fixed the problem. If you don't have a relationship with Del-Air, I would recommend having one, it's a great value and benefit to a home owner!

Michael D.

Del-Air, too often, dispatches technicians that cannot diagnose problems correctly. This leads to repairs that are incomplete and need another visit. All of this takes more of a customer's time away from their career and their family. I find Del Air to be an incredibly unfriendly vendor to customers. Please do not use Del Air for your HVAC needs. There are way too many other great options to consider.

David M.

Routine A/C service performed by Chris 11/15/23. Very professional and thorough. Would request him for future services.

Robert W.

I used Del-Air a few years back and the technician fixed the issue at a reasonable price so when I had an issue again and was quoted a ridiculous estimate from another company I decided I would call them based on that experience. They were able to get me scheduled quickly and the technician was polite and friendly. However, it had already been identified that there was a leak in the system that the technician found via a nitrogen check. As my AC was empty on refrigerant the Del-Air technician said that a few pounds would need to be added to the system to even test for the leak. The total cost of testing the leak couldn't be exactly quoted to me but was estimated at over $600 on top of the diagnostic fee I was already paying. I'm not sure if the company has had changes or if I just got lucky last time with who I got. I ended up getting the entire thing repaired, including refrigerant for less than Del-Air quoted me just for trying to find the leak.

Gator V.

Astara Capital Partners. Say that out loud, it has quite the sophisticated ring to it does it not? Prestige. Success. This is the private equity firm that purchased Del-Air from its founders. One would think their acquisition of once beloved Del-Air Heating and Air Conditioning would bring a new era of white-glove customer service. Has to be, right? Nothing, and I literally mean nothing could be further from the truth. The gift that truly elevates private equity firms from the rest of humanity is their talent for cutting costs, gutting valuable human capital, and squeezing the life out of anything they touch. Kudos Astara Capital Partners, not only for your hundreds upon hundreds of one-star reviews since killing Del-Air but also for the resolve to demonstrate the complete lack of giving AF that is the new hallmark of Del-Air's customer service initiative. My recent and definitely my last encounter with them was unquestionably the worst customer service experience I've ever endured. And I had Brighthouse Cable so that's a limbo-bar low expectation level to exceed, but Del-Air scurried under that with miles to spare. In summary the tech who visited my home for my semi-annual maintenance tune-up managed to short-out the system on his way out. The follow up visit to repair his damage only resulted in further damage to my system. The follow-up to the follow-up...you guessed it caused yet more damage. The next follow-up was simply a no-call no-show that had me waiting for 8 hours. That follow-up was...Yup...another no-call no-show. All told I wasted 30 hours, 2 dinner reservations and every bit of patience in me over the course of 3 weeks trying in vain to get Del-Air to fix the damage they themselves caused. I made a total of 13 separate pleas to have a supervisor contact me, I'm still waiting for the first response weeks later. If you are considering a new A/C system I highly recommend Del-Air's demolition team as destroying everything from an air handler to an entire company is their new area of expertise.

Chasen C.

They are out to break your bank. I walked out and caught them trying to talk my elderly father into replacing his working unit for one 10xs the cost. And a free water heater for $2500? We all know that's only worth $600.. ashamed these guys are taking seniors money