Davis Services

Christine K.

We had a Lennox unit installed in July/August of 2017. Over this
past weekend the heat stopped working. When I called Davis Services they said we had not purchased a maintenance plan so the warranty was not longer valid. We had never been offered a maintenance plan. I could not understand why you have to buy a maintenance plan on a brand new unit. They did send a service technician and he looked at the unit and told us it needed a part and that we would have to purchase a maintenance plan back to when we purchased the unit but the part would not be under warranty. He wanted $900.00 to work on the unit and $89 for the service call. He kept insisting on up-selling us. My husband had to ask him to leave our property. I called Lennox today and they said the part was under warranty and we could start the maintenance plan now. We called a different service company and he picked up the part under warranty and will be installing it for $150.00. I will never, ever use Davis Services again.

Kt G.

Be wary of this company. Salesman thought he knew what the problem was, but after installation was unable to fix what we had asked for. Very expensive service with minimal correction to the problem.

Maria K.

We had Davis Services out for both repair service and to get quotes for a new A/C unit. During the repair process, it appears they temporary fixed our issue, but added another problem where we had to call them out a couple months later.
There unit quotes, even with their member discount, is still over 2-3 grand more than other companies. I wouldn't recommend them to anyone.

Nita C.

The rating I would truly give this company is below a 0. Air went out on Friday. Unit is 3 1/2 years old part was under warranty. The lady I dealt with needs to learn courtesy. When she quoted the service price I told her I would have to call back once talking with my husband. I called back within 30 minutes had to leave message to order part. The following day I had to notify them, the same lady called but would not talk with me she hung up on me. Once she talked with my husband it was told I said the price was to high and that I hung up on her. Also told my husband they couldn't order part until they knew it would be paid for. Service charge was $568, after her comment wonder now if I paid for the part. Took 1 week to get the air back on. I have paid for 1 year service I'm asking for a refund minus 1 service

Melissa W.

Last year, our longtime heating and air man retired, and we called Davis to service two mini-split units that weren't performing well. The service was great, but the serviceman found a coolant link in one unit and recommended replacement of both. (They were the same age.) He referred us to a sales guy for a quote.

The sales person offered a quote--a good quote. For major purchases, we make it a practice to ask for a second quote and got it. We opted to replace only one of the two units and to go with the other company. My husband was dealing with the salesperson last year, and he recalls that part of the reason was a comparable price and part of it was general attitude of the Davis salesperson and the Davis person's resistance to offering a written quote as opposed to a verbal one.

This year, in the first heat wave, it became apparent that the second unit will need replacing. We called the same two companies, Davis and another, again in keeping with our practice of getting more than one quote for major purchases. The other company called back promptly and made an appointment to come out the same day to give an estimate.

When the Davis salesman returned my call, he was instantly combative. He didn't give me time to thank him for returning my call, but launched into a speech about how we went with another company last year, and he didn't understand why we were calling. When I explained that the second unit was failing, he interrupted me to say that if the other people were cheaper, he didn't see why we were calling him again. I started to explain that we believe it is good business practice to get more than one quote, but he interrupted me. At some point, he did offer me a verbal quote, which was a reasonable price, when compared with what we paid last year. But he interrupted me again and again and then said: you can call my boss, but I've been here a long time and I'll continue to be here a long time. I explained that I had no interest in threatening his job but that he had begun the conversation in an adversarial way and that if he didn't want our business, I was fine with that. I ended the call.

Instead of seeing my call as an opportunity--instead of considering that I might have been calling because I was dissatisfied with last year's contractor (I wasn't, but I could have been)--instead of thinking that perhaps he could secure us as long time customers for installation and service, he started the call with his back up. In the process, he has forever eliminated Davis Heating and Air from our list of potential service contractors. We'll go with the other company, thank you very much.

Mary B.

Mary, Tryon, N. C. RIP OFF COMPANY. DO NOT USE THEM. PROVEN. My heat pump was cooling but not enough. Called them because I kept seeing their TV ads. Guy came in fancy truck and polite. Hung his gauges on the outside unit but hardly looked at them. Said company policy was would not use my can of R-22 I owned and they have a policy of one fee for coolant and found out it starts at about $1000 min coolant fee. He went to the air handler unit and took off panels to show me a valve on top of the inside of air handler way back deep in there on top of evaporator coil.....which I could not see. Said that was the problem and $1700 cost to repair a running system already cleaned with new filters and cooling some. I decided to get another opinion and next day another local company fixed the problem by charging 3# of my R22 to the system for $95 service call. So I paid $89 to Davis for a scam estimate. DAVIS IS A RIP OFF COMPANY. I WILL NEVER CALL THEM AGAIN. They wanted to cut into a perfectly good system at enormous costs. Their tech rises to the level of outright fraud.

Marion H.

Our air condition did not work. A technician came and charged us $ 89 to inform us that our air condition did not work! He then recommended to have this checked for $ 240 and that checked for another couple of hundred dollars. He had no idea what was wrong and did not make an effort to find out for the $ 89. Why we had to pay the fee for nothing is beyond me. Never again Davies.

Pete S.

I had davis come out to check a system at my rental house before the guy even looked at anything he started telling me I was going to need parts like a starter and 95.00 to clean the coils which I had cleaned two days prior. Tried basically strong arming me into a service contract. Everytime I asked him why do I need the part or why is it 110.00 a pound for Freon he laughed .....My money isn't a joke but your service is he had me up to 500.00 before he ever looked at the unit. I ran him off of my property I do not like fast talking thieves

Mark M.

These guys are cooks my sister bought a unit that had gotten a leak still in parts warrenty period, Davis service tech came out charged $700.00
only charged a leaky system did not search for the leak also sold her some things she did not need. 1 month later still leaking not cooling again. This time charged the unit again knowing it had a leak I forced them to look for it, cost $359.00. 2lbs freon both times. Told us coil was bad $1350.00 and no parts warranty, I said no got a second opinion turned out to be leaky reverse valve $250.00 part and freon fixed. don't use these crooks.

Scott T.

Worst company I have ever dealt with I should have stopped using them before, if I could give it a negative star I would. When the sales rep called me to follow up on the quote he gave me on a new AC install he had me on speaker phone I was driving my wife home from the hospital at the time which the sales rep was very sympatric about my situation I explained to him that we decided to go with another company and in the background I heard the owner of the company bad mouthing our decision we made and was not expressing any compassion at all. He was mad because we didn't go with his company that's all he cared about. Boy this is how the owner of the company treats a prior customer of his I'm so glad I cut them loose.