David Gray Electrical Plumbing Heating & Air

Hailey R.

I was ran off the road by a company car and then the guy proceeded to throw hands signals very inappropriate for a business and he would've hit me if I wouldn't have swerved. I called the company and they said they would have a supervisor call me back and never did!

Linda T.

They sent repairman that tried to fix the Air Conditioner. Said the motor was bad so he gave me a price to try and fix it. Took the motor to the truck and upon reinstalling it inside the motor blew up like a loud firecracker and smell was awful. I guess something was wired wrong and it blew up. I contacted David Gray about the bill but I didn't get anywhere. They charged me for the service call which I agreed to pay for but also charged me for the time he spent on trying to fix it. Repairman must of not known how to fix it. Poor customer service with the service manager also. They lost a valued customer over a charge that should of not be charged. I had used them for 12 yrs.

Bill M.

Excellent service: their plumber looked at our refrigerator ice maker and recommended we get a new 'fridge rather than paying $$ for a repair. He also gave me invaluable information on which brands were best for trouble-free use and longevity.

Shawn T.

Christian was extremely helpful and patient! He was very knowledgeable and talked me through the full process of our plumbing repair on our disposal issue and leak. Appreciates the quick response and appointment! Will definitely use them again. Thanks to Christian as well!

Connie C.

Dale did an awesome job! Very professional, knowledgeable and friendly. I recommend them!

Faith V.

On 7/31/24, Employee, Corey Carter provided good quality service in a few electrical kitchen repairs on the wall outlet and light fixtures to the roof. Corey was punctual and polite throughout the process and I also noticed that he integrated his knowledge skill sets and professionalism into his practice, effortlessly. I would recommend Corey and the company to my family and friends. Continue your phenomenal work ethic.

F.V

Jennifer K.

worst service ever , I called at 7:30 was told I was 4 th in line someone would be out . not a problem I'm up late at 11:00 still no call , no show !! I called to see where I was in line maybe a job before mine took a while . oh no , I was told I wasn't on the list , gave a diff number that no one answered. so I called back . was advised that they have 24:7 service but that is just cause they have someone answering the phones 24.7 not a technician 24:7 you have to wait till business hours . well I called during business hours and you they dropped the ball. I will never use David grey or recommend them !!

Francine L F.

July 17, 2024 , emergency repair of tub/shower faucet cartridge cost $433.00 for less than one hour work start to finish. David Gray's Plumbing's website read that if services were performed by July 21, 2024 the labor cost would be $69.00 per hour. The technician stated he would email a detailed invoice. Unfortunately, I'm still waiting for a detailed invoice regarding the costs for travel, parts(markup), labor, and taxes. Other than the replacement of the tub/shower faucet cartridge, all I've experienced from David Gray Plumbing is corrupt/unfair business practices and extreme price gouging. I believe in a honest pay for honest work. All businesses are in business to make money but some business models prefer cheating the consumers. It's all about the ""Bottom Line."" Business integrity is an afterthought.

Becky M.

Three years ago, we bought a new Rheem central air conditioner from David Gray. This past Friday, the system was not working, so we called them for service. They arrived a couple of hours later and diagnosed the problem...something about a condenser fan. Supposedly, the part was available in stock in town. The servicewomen left to get the part. Hours went by and we called the service number. All we got was a recording. No one called us to tell us they were not returning that day.
The weather in northeast Florida in July is the temperature is in the 90s and humidity in the 80 to 90% range.
The next morning, which was Saturday, we called only to find out the part was NOT in stock and had to be ordered. So, we have had to live through hot and humid weather. Not only that, we were informed that only the parts are covered by warranty and the labor will cost us $600.00. Apparently, David Gray no longer charges by hourly service rate, but by lump sum per job.
I am waiting until tomorrow, Monday, to see if they contact us with an update.
As of this moment, I would not recommend David Gray for any work you need done.

Mandy B.

Quality was no where to be found. After hours person didn't want to do anything but sell a yearly
Maintenance contract. Said would order the part and put on the schedule neither happened.
Called call center got placed on schedule bc used them in the past. Their best came by replaced a part. Said our unit wasn't under warranty when it was. Only wanted to sell a new unit 9k charged us just under 1k left us in the heat without a care.
Called another company came out immediately gave a loaner motor. Order new motor under warranty stood by their word don't use David grey! Call cool R US gave us AC immediately treated us right! Cared about my disabled child having AC! David grey sucks!!! Out to take your money without fixing anything.