David Gray Electrical Plumbing Heating & Air

Rae B.

Called David Gray Heating and Air because my 10 year old air conditioning unit decided it wasn't working during of all months, the month of July. I was impressed with their response time even though it was the next day. The technician came out and the problem appeared to be fixed. The unit began cooling and cooled for 1 hour. Technician came back out and discovered a different problem. I was told that I would need a condenser but they couldn't give me an estimate until Monday morning, 2 whole days away. I was promised someone would call me Monday morning with the information and the cost. Well by 2pm and still no call, I called them and got the estimate. Not impressed with their estimate, their timely manner or their customer service I decided to take my business elsewhere. Contacted another company and actually purchased a brand new unit. 5 days later they finally call me and ask if I ever made a decision about the estimate. Yes, I decided not to ever use David Gray again for anything else.

Tim T.

We had an issue where the breaker kept tripping on the AC. I called on a Saturday thinking it was going to cost a lot. The person on the phones asked questions so that they could have what they needed when they arrived. Andrew was the electrician. He quickly solved the problem and was extremely polite. Andrew and David Gray Electrical made a new client today and for the future.

R C.

The usual great, prompt service we have gotten in the past. Friendly, knowledgeable tech guy came out, diagnosed, and quickly remedied the problem .
Robert C.

Steve T.

again of there was a zero or negative rating i would post. david gray electrical and plumbing owes dedicated employees vacation time also, gary gray (so called president) which is the owner changes a employees pay from salary to hourly for the owner gary gray advantage is wrong also doesn't deserve a customres service. a dedicated employees get treated like a criminal when you turn in a notice of resignation. the license holder of electrical division brandon gibbs also has taken advantage of past and present drug free employees that did no wrong. people ask for there vacation pay and salary wage no response. as a note gary gray was quick to anwser that all situations can't be resolved but why steel from dedicated employees, then charge customers a 600% to 1,000% mark up on materials, if an employee asks for owed vacation time or owed pay, david gray plumbing and electrical which names are above will not give employees there deserving, hard working, relocate for job or just a hard workung individual what we deserve. yes tried asking for vacation time and why my last check is short, no reply or anwser. hire a local plumber or electrician in your community, invest in you're community amd it will grow. if you notice, invest in your own community there will be local businesses contribute to community projects. when you see a muliti billion dollar corporate take over an area then major changes happen. just like employers taking advantage of men and women working for the company. invest amd spend your money in your community to the contractirs in tour community.

Jeff R.

$1189.75 to replace blower mtr and compressor on a three yr old system under warranty. Plus $98 diagnostic. Blower mtr was working when the tech arrived. Parents taken advantage of

Alexis R.

Didn't even get to the point where we could evaluate the company because they don't do estimates. I find that suspicious and causes problems for homeowners who want the best job at the best price. No business from me!

Frankie F.

My landlord had this company come out to find out why we lost power to a whole room and to out side lights. First technician came out and after testing outlets and looking in attic (which I lent my tactical flashlight and they kept) he informed my daughter, not me that due to him having kids he was refusing to service the call. There was some ferret feces near the outlet , the litter boxes hadn't been scooped yet. So they rescheduled for another call next day no problem. We insured next day there wasn't an issue, next day two techs come out different do same thing as ones day before check outlets, check panel box, and check attic. Except they explain how adjuster needs to come out to give estimate due to fact more than likely wire has been chewed in attic. Also tell us how prior tech is germaphobe and has had issues with others before. So I call my land lord to let him know what they told us, help texts me a little later informing me they had no record on their dispatch log of anyone coming out at all. Now being a disabled combat veteran with one of my disabilities being severe PTSD this didn't go over too well. My landlord said he'd try to find out early morning if maybe they just didn't update their dispatch log, WTH those guys came at 10 am not late afternoon. Late afternoon my landlord is finally informed by this so called reputable company that they still refuse to do service until he can assure them it is up to par. Well little does this company know my landlord lives two houses down from me has not only come by unannounced before and was told to so after 1st visit, but video was taken and sent to him and posted for comments and NO ONE understands WTH this company is talking about. Maybe they should state what is their issue while actually here. Or actually that the real reason is they don't want to crawl in this Itty bitty attic to fix the issue because it is an old house or they just don't know. Not lie and slander someone. My PTSD and blood pressure were through the roof because of the unscrupulous practices of this company. Will never use or recommend ever.

Brian M.

Had some items that needed to be repaired prior to selling my house. David Gray got my business based on their reviews and the fact that they were open on Saturday and able to get me a technician for that Monday. The tech called when he was on his way and arrived very soon after. He quickly diagnosed the problems and resolved them. After the repairs were made they cleaned up any mess they made. There was no sign that they had been there other than stuff working like it should.

I thought that the pricing was fair and competitive. You may be able to get better rates with a small mom and pop shop but knowing a prominent company is backing the work makes it worth it. If I need any electrical work done in the future I wouldn't hesitate to call David Gray again.

Fabulous L.

I regret my decision to hire David Gray Plumbing for repiping work that should've been accomplished in 2 weeks max but took about 20 weeks, and corrections were still needed at the end. Since I was new to the Jacksonville area, I went with David Gray Plumbing because of name recognition, and I thought that would've been sufficient, but I was wrong. While my project manager was very responsive and easy to work with, the biggest problem was that David Gray Plumbing couldn't keep a consistent plumber on the project that could see the work thru until the end. So the result was a rotation of plumbers that wasn't familiar with the previous plumber's repairs. 20 weeks later when the work was finally completed, I had to bring in an outside plumber for a neutral opinion, which revealed that there were minor corrections that still needed to be made.

Ultimately, 20 weeks for work that should've taken a couple weeks ended up costing time and money, and also held up other repairs that needed to be made to my property. The multiple invoices that I received over the course of the project for various parts of the work ended up costing me a few thousands more than originally budgeted for once I put it all together.

Sandy Z.

We called David Gray Plumbing because of the good reviews on Yelp and we were not disappointed - Corie arrived on time and knew exactly how to fix our problems. It was a pleasure to deal with him and he really knew what was wrong and how to fix it. When we need a plumber we will definitely call David Gray Plumbing and suggest you should too!