CWS Services

James M.

Very pleased based on my one experience. I had a problem with a breaker and had called 3 other places and was repeatedly told that the next available appointment was 2 or 3 weeks out. I called CWS and they were able to come out later that day. My tenant (I wasn't there) said they were very professional and courteous. I did talk to them on the phone and they answered all my questions and explained the problem. The amount charged was very reasonable. I plan to use them soon for something else I need done.

Melinda K.

Really great team to work with! I needed an entirely new HVac system installed and I'm really glad I called CW. Mike came out on a weekend when my old unit failed. He was literally there about an hour after I called and didn't charge an arm and a leg for an inspection and quote. That was Saturday. Wednesday he was there with the new unit and had it totally installed ( and it was a booger to get the new unit into the old units place.) in about 4 hours. Fantastic work. I am really pleased with everything. Big plus, he was right on his quote. No surprise extras!

J M.

Called several Heat and AC repair today and CWS was the best. The turnaround on the technician didn't take all day. The best thing was that the manager (Mr Willie) dropped by and check what was wrong with the AC and identify a few diagnosis and then choose the right technician. So glad the technician was able to come before lunch. And with Mr Willie's expertise it made the technicians job much easier to fix the problem. They were done less than hour. The technician (Jonathan) was very knowledgeable, professional, and courteous.... Now we are ready for today's heat since we are staying indoors. Thank you CWS for repairing our AC. And also for having wonderful, knowledgeable, and professional staff. We will definitely call you again when we need your assistance. Please keep up the great work and customer service

Sonia R.

Had a whole new AC system installed by these gentlemen. Very professional, courteous, fast, and knowledgeable!!

Michael M.

I cant speak to their work, but I can speak to their business practices. Have a $1200-$1500 job I need done with panels and wiring. They wanted to charge me $75 just to come out and see what I have and to take measurements in order to give me a quote. I've never heard of such a thing. Neither have the other 2 electricians I called today for their quote. And its not like I'm 50 miles out, I'm 4 miles away from their office. That tells me they need SOME kind of compensation because they KNOW they weren't going to be competetive if I was shopping around. Oops. Perhaps they are masters of their craft, Ill never know, but buyer beware.

Sherri W.

I wanted to love them. I really did.

On Monday the 3rd I spoke to Willie, the service manager at CWS and scheduled an appointment with the company for Wednesday at 1 pm to service my AC. I told him I worked nights and that would give me a chance to sleep before they got here. Wednesday I woke up at 12:30 pm and waited...until 3:30 pm. No call, no show. I called the company and told their phone answering service I needed to get back to bed so I could work that night and was checking on the service? A few minutes later someone called and we set up another appointment for Friday 6/7/19 in the morning. 6 minutes later Willie called me. He apologized for the delay, said he'd send a team out first thing Thursday morning to get our service done. He even offered a discount for my trouble, which I really appreciated. I told him about the Friday appointment and told him to cancel that one since they were coming on Thursday now.

Thursday morning I waited up until 11 am. No one showed. No one called. I thought perhaps maybe they misunderstood and were coming Friday. Friday morning, no call, no show. I went to bed at 10 this time and when I woke up at 4 pm I called another company to schedule my service.

From the reviews it looks like same day service is quick and reliable but I found scheduling in advance didn't seem to work out so well.

Leanna M.

I also researched electric companies. Called this company, took almost all of the next day to call back. Waited almost a week for an appointment. Called us 30 minutes before our appointment time to let us know they were canceling our appointment. Told us they have people whose electricity was out and that was more important than our FREE quote. I agreed and asked for an asap appointment since we had already waited a week and had been bumped. Earliest appointment for just a quote is next Friday. I tried to explain I really needed it sooner. He restated others with electricity out are more important with an attitude. I would give them less than one, but one is the lowest. I realize people without electricity are priority, but the attitude and the way I was spoken to was not acceptable to me. I hope they are kinder to the people without electricity.

Alex Y.

Juan and Chris from CWS services came out within an hour of submitting a request for a quote online to fix my ring door bell that wasn't receiving power anymore. They provided quick service and also fixed my indoor chime that was broken. Amazing service and very knowledgeable electricians. The pricing was also very reasonable and a lot less then the other companies I reached out too. CWS has earned my business for as long as I am living in the area! Highly recommend this company to everyone!!! Thank you so much!

Chris W.

I recently purchased a home and wanted an HVAC professional to come and inspect my system to see if it is prepared for a Texas Summer as I've heard they can be brutal. I asked for a quote and got one back within 20 min through yelp, and then a phone call first thing in the morning on the next day. The technician I spoke with was very nice and was able to swing by my house the same afternoon which was great! He arrived on time, and got right to work. From the first minute he walked into my house, I felt like I was in good hands. He was professional in every way, through his knowledge of my heater and A/C, government regulations that were pertinent to my system, and his ability to explain the workings of my system in a language that I understand. He was honest and told me some tips and tricks to look out for going forward into the summer. He even quoted me on several options I can use if I choose to upgrade my system in the future (its very old). Overall, I will definitely remain a customer of CWS and look forward to working with them in the future.

Monica C.

We called on a Saturday to make an appointment to have our AC unit for our house serviced as well as a split unit for my husband's workshop. They called and came that Monday. They were friendly and informative and their price was fair! We will definitely be using them for future needs!