Custom Controls Associates

Ann C.

dont bother calling! the phone is never, ever answered and phone calls are not returned. no follow up whatsoever from this company! dont waist your time!!

Matthew M.

Heater stopped working over the weekend. Notified my home warranty on Sunday and they assigned the work order to Custom Controls Associates and advised they would contact me with 24hrs to schedule a service. I called Monday morning when they opened and Louise advised they would try and get to me later in the day. From reading the reviews I was worried this was going to snowball into a headache which was going to be an issue since its been pretty cold. With that being said CCA contacted me later in the afternoon and advised i was their next stop and would be at my home around 5. Contacted me prior to arriving and actually waited 10-15 minutes for me to get home. They located a broken igniter and had the unit up and running within a 1/2hr. I had no issue with service from CCA.

Lana A.

I had a different company come out to service our AC before the summer heat hit hard. We have a home warranty and when the first company said there was a leak and rust and the unit needed to be replaced, I called the home warranty and they assigned custom control associates. I do NOT recommend using custom
Control associates because they are completely unresponsive. It took almost a week for them to come out the first time and spend 15 minutes on my roof to then tell me they needed to send a senior technician out. They never came to my house when they said they would and I had to continue to call them to find out what was happening. It's been two weeks now since my initial call about the problem and the ""senior technician"" has never appeared. They have no sense of urgency, they don't return phone calls in a timely manner, and they are disorganized.

tye f.

I'm still waiting for a call back from this company. Horrible customer service. Never finished the home warranty service call.

Michael B.

WARNING if FAH sends these guys to your place make sure you refuse service they will give the insurance the run around and act like they need part in reality there just manipulating the system to get as much service calls as possible and putting people on the back burner. Whoever is in charge of this so called company need to be in jail.

Peter A.

Terrible work. Overpriced. Underqualified. Rude ownership. The owner quoted me low. Thought it was great, agreed. After the fact he doubled the quote.

Imtiaz H.

My AC stopped cooling and Sears guy came and didn't fix it and the services department at Sears directed me to Custom Control Associates. There was not much information on the web about them but when I contacted them I had a very pleasant experience talking to Louise who answers calls for the family owned businesses. She set me an appointment for the evening where I didn't have to take time off work. They called me 20 minutes before the appointment letting me know they are on their way. Olivie who was very knowledgeable and extremely nice figured out the issue within minutes. It took him very little time to completely diagnosed the system, find the leak, fixed it and have the AC back in service in no time. They were extremely knowledgeable , professional, and nice to work with. My heartfelt thanks to them for great customer service. For any future AC needs I will be calling them. Olivie also gave me some good tips on how to keep the AC maintained and reduced electric costs by taking simple steps.

Thank you guys. I greatly appreciate your work.

Scott M.

Wonderful service twice from this great family owned business. Just before Christmas one of our furnaces stopped working and they came out and fixed in a courteous and professional manner. 3 weeks later a capacitor went out and they came back to fix. I know very little mechanically and they took the time to explain things to me. They also let me know how important it is to change out the filters not just once or even twice a year but at least 6x, every other month. They work so hard and late into the night to make sure people have their heat or air. Their work ethic and dedication to service was great. I highly recommend them!

Gordon F.

My home warranty company put me through the wringer trying to get my HVAC repaired. After 4 other visits, they finally assigned it to Custom Controls. They are a fantastic team. Went more than the extra mile to make everything work and make me happy. i will always use them from now on. Even if my insurance won't cover it.

Frank L.

choose a different company. don't let your home warranty force you into using this company.