Creative Energy Inc.

Amy B.

Nikki was the heart and soul of this business. I have left three messages about three different questions over the last year, and have never received a call back. One of the calls was to purchase additional services! Who ignores a sales call??? At the time of panel installation, the service was great. Now, it's as though the company doesn't exist.

Jon

Creative Energy installed my system a few years ago. Everything was fine until it stopped generating power. I called for service and left messages, no one replies to my voice mails. I understand Nikki has left, she was always on the ball and got things taken care of.

Now service is terrible. I do NOT recommend this company, you will be asking for trouble. The big pain is that other solar installers will not look at systems installed by other companies.

LK H.

This company is the pits. Bought my system more than 10 years ago, and initially the service was good, but in the last few years it is terrible! No one picks up the phone, and the voice mailbox is full so you can't leave a voicemail. Emails go unanswered. On my last effort Jennifer Jaeckel, the owner's daughter, picked up the phone and when I told her the voicemail is full she said, ""yeah, thanks for telling me"". Jennifer actually scheduled my job for two days later, and of course, no one showed up, no one called to tell me why and to re-schedule, and no one answers the phone or returns my emails; I was duped into thinking they would actually come out to do the work. Creative Energy is a joke; it's almost as if the company closed down. If you're not a customer of theirs, STAY AWAY! If you bought your system from them and need service, don't waste your time; go to the Enphase website and find another PV company to service your system.

Robert C.

This company has gone downhill ever since Nikki left. No one answers the phone, the voicemail is always full so you can't leave a message, and emails are never answered. Don't waste your time, stay away!

Madeline R.

Have had nothing but good experiences with Rob's team @creative energy. First we had them install 41 solar panels in 2015. Several years later we had them send out a team to clean our panels. Most recently we had them move a couple of electrical panels/wiring and some work for an addition we did. They had to trench and move/install.

The guys are always super friendly and Nikki is awesome.

I hadn't reviewed sooner because I don't yelp much and happened to be getting ready to have them clean the panels again.

Gene N.

Workers came to me saying they're short of roof coating to finish the job, so I said, why tell me, where is the foreman? Hes not here they said, Im not your boss its not my problem I replied. Months later when I tried calling the company I find out that my phone is blocked! I cant call them, cant get service. Family run business , not good at all stay away!

Horace H.

I bought a condo unit recently and it needed some minor electrical work done. I checked with the building manager and he gave me the contact info for Creative Energy since they had done some work for him a while back.

I called and got ahold of Nikki who really didn't seem enthusiastic about replacing a dozen switches, installing a couple of ceiling fans and replacing some kitchen ceiling lights. Wouldn't send anyone to give me a quote and said it would be T&M at $80 an hour from the time her electrician left the shop.

Since the building manager recommended Creative I told her to go ahead and schedule the work, at a set day and time in the PM. The day the work was scheduled I got a call from Norm who said he was one his way, would get there in 15 minutes, it was 9:00AM. Told him I was at work and he was supposed to be there after noon. He said ""You want it done or not?""

Left work and met him at the unit. His white van was in the drive, old dirty and looked like he lived in it. When I pulled in he was looking at his watch and said the clock was running. Showed him what needed to be done. I had the fans and lights told him he was to provide the switches. He said he'd need to go buy the gear, didn't have it in the truck. I had told Nikki to have Creative supply the switches.

An hour later he rang the bell and walked in with a shoe box full of assorted light switches. Loose, not in packages, obviously used stuff. When I asked him to see the receipt he got antsy, said it was put on the company account and there was no receipt. Asked him where he bought them and he said Da Supply Place. Told him the stuff looked used. He said you want it done or not.

Asked him if he was a licensed electrician, he said he didn't like my attitude and walked out the door. The next day I got a call from Nikki complaining I had wasted Norm's time, said she was going to bill me for 4 hour at $80 per. Asked her if Norm was a licensed electrician and if so what his numbers was.

She said it was obvious that I was into finger pointing and that I wouldn't ever be satisfied and then hung up.

Looking the Yelp reviews most are pretty old and for installing solar. Maybe Creatives does good solar work but they need to have a talk with Nikki and Norm. Using unlicensed electricians is a big No-No.

Whitney H.

Such a great company. We have called them several times for a wide variety of problems and they have been responsive and reliable over the years. Great work. Cannot recommend enough.

Alex P.

The Creative Energy team did an exceptional job communicating and installing our new 7.4kWh PV system (20x370W LG panels, the newest SolarEdge inverter generation, and a backup interface) along with a new 200 amp electrical main to replace our rusted 125 amp main.

Some of our neighbors took 2-3 years to get a grid-connected system. I approached Creative for the first conversation on May 26, 2020, and the permits, upgrades, and PV system was installed October 14th, and electrified/grid-connected by November 9th. The final HECO CGS+ contract was fully executed on 12/31/2020.

Nikki, Rob, and the entire team each did an exceptional job for their respective contributions. Nikki even filled out a mock Hawaii Income Tax Form N-342 to illustrate the correct way to get the appropriate HI state tax credit--top-notch. I thought of Creative when I filed my taxes this year with gratitude.

The overall price was fair--perhaps more than fair after-tax credits. I estimate our monthly savings to be ~$150/month during the rainy season and perhaps closer to $200/month over more sunny months. No complaints.

I cannot stress enough how many moving parts there were not just with the install but with various HECO teams (new main and PV/grid connection) and permitting/review steps. The Creative team did an amazing job in keeping the process moving along, engaging across the HECO organization, and keeping me informed every step of the way on the next steps. Even supply shortages, a new generation of the inverter, and a global pandemic did not stop them from delivering on an aggressive timeline.

Thank you again for all the excellent work!

Chip D.

Great people to work with...they represented our project well with HECO to get the necessary permits, and did the install in a very professional and timely manner. Very knowledgeable and were able to recommend some quality components. Good with responding and following up, and great with explaining things in a way we could understand.

Highly recommended. Would definitely use them again!