Coolray Heating & Air Conditioning

Royal M.

So last November I realized I had a water leak between the street and the house. Ugh... I'd known this was coming, and that I had that nasty blue poly pipe. So.... i had to have the pipe replaced between the street and the house, the entire pipe, all 120+ feet of it....

As it wasn't an emergency I scheduled the appointment on-line and got the 10% discount. They called quickly, very quickly. Like I doubt I would have been served faster if I'd called quickly.

These guys were on time and friendly, explaining exactly what needed to be done, and why. Like I said, I had a clue, so it was nice to know I was being told the truth! This repair was NOT cheap, nor did I expect it to be. Could I have saved a few bucks? Probably, but I wanted to know it was fixed right and not have to deal with it again. I'd dealt with the AC side of the business before (several years ago) and was pleased, so I called them.

They threw in a couple of sprinkler line breaks (from trenching - knew it would happen) due to the size of the job. That was a nice touch, but they still made plenty of money.

then comes the spring. Three zones out of five don't work on the sprinkler system... Call coolray, tell them the issue and they send out a crew. A crew who can't fix sprinklers.... So they send the correct guy out the next day and he was even early. One zone had a leak, but there was also an electrical problem that they said was due to incorrect installation and not something they did. They're probably right, but dang it if they had checked their work the first time I'd know for sure. Instead, it cost $150 extra.

It wasn't a bad experience overall, but it does reinforce my belief that if you can find a good small shop plumber, electrician, auto guy, etc that you should!

Melvin D.

Only 1 problem with Mr. Plumber in Marietta -

They really did come right away, they really did fix the pin size leak in the pipe without any problems (it only took 30 minutes) and they really did charge me $394.34. But to be fair about this, $49 was for the ""Service Charge"" and the 3 inch piece of pipe they used must have cost at least $1. So if you are look for a plain ol' plumber that does the same thing that any other plumber can do - except that they charge almost $700.00 per hour, then Mr. Plumber is the company you want.

Hey can I get job with you guys?

Cece G.

A true rip off organization. I called because I needed to have my furnace serviced. They pushed the annual service contract. When the tech arrived he maintained the ignitor went out. He said he would charge $69.99 for the visit and $120 for the repair if I took the service contract, if not it would be $150. When I told him it was a $25 part and asked why was there a 500% markup PLUS a service call charge, he could not defend their gouging. I might add that none of this included servicing the unit.

If you want to get ripped off, call them.

Andy D.

Our A/C went out on a Friday night, so I called and scheduled them to come out. They gave me an appointment time of Saturday between 8 am and 4 pm. That sucks, but whatever. I called at 10 am to confirm everything and they told me that they had no record of my appointment being scheduled. When asked when the next available service time was, they told me ""later this week, or maybe next week"". I called Estes Heating and Air instead and they had the problem solved literally 2 hours later.

J N.

i appreciated the straight talk and professionalism of the sales guy. He actually advised me to go with another company whose price was below his cost on the same unit. Didn't use them but appreciated how i was treated.

Steve D.

We called Coolray when our heat pump went down. They installed a new system in the time they said and at the price quoted. They're a little steep as far as cost, but I've had some bad experiences with the more ""reasonable"" companies. My moto: buy cheap, buy twice. So far, Coolray has been worth the money.

Troy S.

Total RIPOFF! They installed an AC unit which broke down about a month after the warranty expired. (The weird thing about it was that they called me about 3 or 4 times trying to get me to extend it, but it was a totally overpriced for what it covered)

I paid $85 for a service call and they quoted me $1200 for repairs over the phone. The technician was there less than 20 minutes and didn't leave any paperwork with my tenant.

I called them in order to get a copy of the written diagnosis and was told that they didn't have and to call back in a week. However, they charged my credit card that day!!!

Ersin Y.

I had an ignitor go out on one of the furnaces, they came did the job quickly and at a reasonable cost that but the tech was pushing the annual service contract, I ended up buying it since I was happy with the initial service. After that the technicians that came have been awful. They were always trying to tell me how bad a shape the units were in, arced connectors that looked fine to me, repairs that were needed that was nearly the cost of new units for ones that were still running. I resisted their push to try to sell me new units and cancelled the annual service contract. That was 3 years ago. The units have been going on fine since then. I think they should quit these dishonest practices.

Alberto V.

So my AC unit went out last thursday and I decided to call coolray, after all I have their yearly maintenance plan and they have known me for a while. I called them friday evening hoping to get an apt for saturday but they told me that they could come out that same evening and the troubleshooting charge would be the same. Technician shows up around 9 pm (ok I am slightly impressed, good service right?), takes a look at my exchanger discovers its frozen and cant do anything about it. I ask him why the unit would freeze up and he says ""anything"" could cause it (I am by now slightly less impressed). Leaves within five minutes telling me to shut AC off, so it can unfreeze. Next day a new tech shows up and tells me I have a possible leak (will take $85 to troubleshoot + repairs), then tells me I am low on freon and then finally tells me that I have a bad valve and it needs to be replaced. I said okay, lets do it. His response is he does not have a valve, so I asked him if it was a special kind of valve and he said no. At this point I figure he would go buy one somewhere and come back. Nope, he tells me it will be wednesday before anyone can come out with the valve (it is saturday at 9:30 am). Tells me to either shut my AC off or run it with a high temp inside. Tells me he will call in new service call and they will give me a call. So it is now sunday night (its 82 in my house), i have no call, and I am still not sure how long it will take to fix my AC unit. Very bad service in my opinion, and you can bet money I am canceling the yearly maintenance contract which apparently buys me nothing other than a filter change. Use Coolray at your own risk.

Jonathan A.

Up until this last visit, I've always used Coolray to service my AC units when they have broken down. They have always arrived on time, given clear estimates, and the system is fixed when they leave. If you are in a pinch and know little to nothing about HVAC (heating and cooling systems), they will offer great service. Import luxury quality service. With an import luxury price.

The technician showed up on time, diagnosed the problem, and gave me a price to fix the part. Like most everyone, money is tight. I quickly got the part number from him and researched the part online, to see if the price was in line. Turns out the part was going to be double what I could buy it online for. I told him money was tight, and he was very understanding and helpful. Paid the service/diagnosis fee of $79.00, had him change one other part (also later found out it was extremely overpriced, but more reasonably unreasonable than the first after he gave me a discount--good man!). My wife got a recommendation from ""the cloud"" (her facebook friends) for an affordable HVAC tech, I got the part locally, paid the tech, and still saved about $300.

The above method is NOT RECOMMENDED if you aren't mechanically inclined, or if you are not comfortable with zero warranties on the work being done. This particular part was pretty easy, but not all parts are like this one. Coolray does good work, but I believe they are proud of what they do, and pride translated, in this case, to a 30-40% markup.

Bottom line--If you like luxury import service with no hassles or worries and don't mind paying for it, I believe you've found your company. If you are okay with a 90's-era Camry that needs oil added every few thousand miles and a shadetree mechanic fixing things, find a good, affordable HVAC guy, and do your research on parts to save some money. Just my 2 cents.