Coolray Heating & Air Conditioning

Tonya S.

I have to admit my most recent experience with this company began a bit shaky. Hence, why a full five stars was not awarded. READ ON TO UNDERSTAND WHY FOUR STARS.

I was disappointed after being advised that the 7k system I was sold was covered under lifetime warranty was not necessarily true. The HVAC system itself is covered but the zoning portion of the system is not. I was facing another hefty service charge on top of my annual service agreement. Shame on their sales department for misleading.

WHY THE FOUR STARS!

I must highlight the exceptional service that Derrick and Donte provided me today. They were the first in the 6 years of having this system to effectively and actively listen to me. That lead to them accurately diagnosing the issue and repairing the system. Unlike the others who dismissed what I said or tried up selling me on items I didn't need.

Derrick took the time to not only repair my system, he also made every effort to make this right. He even went the extra step to look at every air vent for correct installation. Where he noticed that one vent was installed backwards. That too was corrected.

Derrick and Donte were not assigned to my area but I was certainly blessed to have had them assigned to my ticket. I would give the two of them 10 stars alone.

A HUGE THANKS TO DERRICK AND DONTE. I HOPE TO HAVE YOU GUYS ASSIGNED TO ANY FUTURE TICKETS.

Mon L.

Awesome technician. Price gouging company. Tech performed troubleshooting and located the 'guaranteed' problem with furnace... bad control card. Looked up part in his system (which he has no control over) and found the part. $950+

Looked up part on Amazon - $94. You know the poor technician isn't getting any of that either.

Told them to move on to the next sucker.

Don't fall for this scam.

Robert B.

I knew I needed my water tested in an older home with pipe problems. Coolray was quick to respond and test my water. I was a chemist in college, and they gave me a respectable scientific response in regards to my water's pH, hardness, and dissolved solids which I already knew were in question. They also offered a more in-depth analysis at no charge. Very good customer service and responsiveness.

Brian S.

The experience with this business got off to a bad start. They made an appointment and even texted a picture and stated that the technician was on the way. However the first technician never showed up and after waiting three hours I called them. I was told the technician they had sent had an emergency and they would dispatch a new technician immediately. It was approximately another hour and a half before I received a second text message with a picture of a new technician that once again said he was on the way. That technician also failed to show up and after waiting 2 hours I gave up and left. I noticed that a coolray van was in the parking lot of the mall that's directly in front of my subdivision. Being perturbed and nosey I parked and walked into the sports bar and there was the technician sitting at the bar eating and having a beer. The next morning a third technician was texted to me. He showed up on time and fixed the problem within 15 minutes. The bill was reasonable in my opinion.

Heather W.

I'm just so disappointed in the product and a/c furnace placed in our home by this company. This is the 3rd year with our system and it has never cooled our upstairs efficiently and our a/c bills are higher than before. We tried for a year to figure out what was wrong with reassurance that the a/c was fine and not undersized for the house. The guarantee is crap and obviously they do not care about their customers. I would never recommend this company and can't believe how much we were charged for this unit. I will say that the manager or whoever came out was nice but still our problem has never been fixed. Also we had to pay so much just to get it repaired after 3 years. Will never buy another carrier product or use this company again.

Patricia G.

Unbeknownst to us (we live out of state) until our son told us that there was water on the laundry room floor and a stream in the garage, that the main shut off valve was cracked under the water heater. Kyle McGuire from Mr Plumber responded to the call the same day we called for service - his explanation of the needed repair was appreciated and very easy understand. He also was happy to answer any additional questions I had. He was prepared with the necessary parts and completed the repair in a timely manner.
We can always count on the Coolray company to give us an estimated window of arrival, a text and
a picture of the technician, when he is on the way, and great customer service!

Eddie Z.

Made an appointment with a person over the phone, waited during the three hour window. Thirty minutes after the three hour window i called to check if someone is still coming. The lady told me there is no appointment. She was going to give me another appointment. No thank you I got my service with ""All Good"". After making appointment with ""All Good"" the tech called minutes later to give me update of where he is. I can wait for good honest customer service.

WIllis M.

need to start by saying this is a great company when it comes to responsive service time. You cant ask for a better company when it comes to customer service and friendly employees. Their prices for new equipment are very reasonable when comparing to the competition.

With all that said, when it comes to service cost on items not covered by a warrantee, you may need to shop that cost. I had Coolray come to my home do to a 3 year old + new AIR unit showing a fault light on the thermostat and the AC unit shutting down causing the inside house temperature to rise to 84%. When the technician came he found a cut wire within a wall and said the cost to replace the 20' piece of wire was $945. I personally cut the wall open to allow technician to see and replace the wire.(15 minutes).
I personally repaired the wall after paying the $945 for this wire replacement. "" keep in mind that the wire cost approximately $25 "".

(I know many of you are asking why did I pay the cost. At the time and temperature of the home having family inside, we could not wait until we found another company to come repair this as this all happened on a Friday afternoon. )

I contacted another local AC company after the fact who said they would replace the wire for $150 if I cut the wall open as I did. The total work time was 1 Hr+. In addition to the repair, the very nice technician found that my air filter needed replaced even though another Coolray technician had just come to replace it weeks before but said no replacement was needed. I do not believe that the first technician even checked the filter do to this finding.

I want to again say, Coolray is a good company but this customer is very disappointed. I will continue to refer others to Coolray as I have done to many others including 3 family homes but now with extra warnings to all. Be careful of any service cost and repair.

Wanda C.

What the hell???? I recommended Coolray to my daughter because I had no problems with my units but, my daughter just got her air conditioning done 2 days ago and she has had problems everyday. I'm very disappointed and will not recommend Coolray again.

Hoff A.

do not use cool ray !!!!!!!!
i had them come out over a month ago
freon was put in
no leak test was performed
i payed 682 all the freon leaked out
i called and spoke with a manager who needed additional training and then once i put a review up a customer service rep called they wanted to sell me a new unit which i cant afford ,
due to covid and im a single person i don't have 4400$ for a new unit ...
i was told someone would contact me about possibility giving me part or all of my money back for how the situation happen
a month later 90 degree weather and my elder mother has to come stay with me and still no call!
thanks cool ray!!!!