Cool Today

J D.

Total rip off. Needed ac capacitor so would only complete job 400.00 if you purchased service agreement for 199 plus 199 + 400.00 what a joke paid service call sent them packing . Don't be conned by their pretty trucks and uniforms how did they get those hmmm???

Debra B.

The company does not follow through with scheduled appointments. Twice I have been scheduled and no one shows up! Poor company service. Please stay away and use someone else! All you get when you call is excuses. NO SHOW cost me a lot of money with my Home Watch person!!!! Also never sign a maintenance control with them!

Lee P.

Our Comfort Advisor Ana was amazing. She was informative and very nice. Installers Carlton and Rico were great. Very professional and had a great attention to detail. They left the area better than they found it. I highly recommend this company!

Tracey T.

Caesar came to install a $1k chandelier. He broke our light bulbs from mishandling while installing and claimed that their company will take care of it. Caesar even reached out to his manager and gave us a number to call. We called the manager immediately and he never picked up. The management never reached back out to us for the damages and the loss was never compensated. We have reciepts and photos of the damage. We do not recommend utilizing them! They will break your things and will not do anything about it!

Mandy G.

We had our ac serviced on Wednesday. We were told by Samuel Arias that there was work that needed done but I TRIED TO EXPLAIN TO HIM THAT I HAD TO TALK to my wife 1st as the bill was going to be$650. Samuel kept telling me that the ac could stop if we don't get the repairs done. He WOULD NOT STOP YELLING AT ME!! He then went outside and drained the gas out so the system would fail. I had a new company come out this morning and problem was fixed for 1/4 of the cost Cool today wanted!!! VERY UNHAPPY! Cancelled contract!! Samuel should be FIRED!!

Victoria C.

Thomas was our technician. He provided us with a couple of suggestions and estimates and did an amazing job. He saved us a lot of time and money. He solved our problem quickly and efficiently.

Doug J.

Poor service and no call backs.

We've been customers of Cool Today and Energy Today for 7 years, bought 3 air conditioners, a dehumidifier and a whole house generator along with maintenance agreements. The service was good, however recently it has been very bad, to the point we cancelled our maintenance agreements and went with another company.

A person from ""Quality"" called and said they would credit the unused parts of our agreements, they never did. Phone calls to them go to voice mail, or transferred to a service that is ineffective. When asked who I was speaking with, they said ""operator"", wouldn't provide a name and would transfer the information. I still haven't received a call.

This company was recently sold and the service has become unacceptable, shop elsewhere.

Susan C.

I have a contract with Cool Today and have had for several years. I was told, with a yearly contract, I would have priority service when needed. They also installed my new AC system which is less than 4 years old. Last Wednesday, I had trouble with it cooling and called to get someone to come check it. Was told they could come between 1-6 the next afternoon. Okay. Shut my system down. Thursday, after rearranging my travel schedule, they called me at 5:30 to let me know the tech was hung up on another job and they would not be able to get there. They wanted to come the next day between 12-6 again but I said no. I was set up for Monday morning between 8-1. I left where I was before daylight to come home and be here to wait arriving by 7:15. . By 10:30 Bob calls and said the tech was running a bit late and it would be after 2 possibly 3. I had had it. This is NOT priority nor how to run a business. When I said I want someone, I don't care between the hours they had booked me for, his comment was let me see what I can do. When he came back on the phone, I was told they would be here between 12-1. The repairman just showed up at 2 pm.
I can assure you this will be the last time I use this company. They are no longer reliable, nor have enough people working for them to to continue servicing the customers they already have. I am very disgusted with the whole thing and feel like, they have hit rock bottom. The serviceman is here now. Oh yes, by the way, I got a text message that the service tech was on the way at 12:32 pm. They said I would be notified 30 mins before arrival. Hmmm! He arrived at 2 pm.

Enough said!

Mike G.

Horrible NO SHOW worthless company anymore. Communications are ridiculous. New people handling calls not trained. The person who trained them should be collecting Biden's money. Not cool to cancel when taking the day off. Scheduler also should be fired. Put the indeed ad back up. New owners are not responsive at all. Do not get this company for one single thing.

K B.

Fantastic work and they went over the top in help. Price was the lowest out of 3. I would recommend them over any house repair and replacement. Anthony Miller was so informative and put a personal touch to everything. All my questions and problems were dealt with quickly and to my satisfaction. I'll definately use them for anything they can do. Warranty and workmanship were outstanding.