Cool Energy Plumbing Today

A. M.

Had an AC part go out and didn't want to risk going another day waiting on part to be delivered from Amazon so called this company. They came out the next day so that was great but they were late showing up for their already large window of time. The service tech was on his phone the entire time talking to friends. They charged me $400 for a $20 piece and 20 min of time...and that's being generous on the time. However, the worst part was the high pressure sales for a maintenance contract and other services they suggested. As if after you price gouged me for such a simple repair I would consider signing up for a contract with your company?!? You got me for this repair but that's the last dime you'll make off of me. If you had been fair about pricing I prob would have joined but, due to my experience, I just signed up for a maintenance contact with another company.

Bob B.

I had no problem scheduling an appointment for an HVAC replacement evaluation. The tech arrived and did a review. But then...I never heard from him again! After a few days, I called the service number and the customer service rep said she would leave a message for the tech to come back with the estimate/proposal for the replacement. After a few more days, I emailed the tech directly. Never got a response, so I had to move on. I wasted a week and the time to have the tech over.

Aaron S.

Fixed the issue, but way overpriced. Over $500 for a $20 capacitor replacement. Definitely would not recommend.

M A.

Have had the platinum plan for years, cannot even remember its been so long, which covers cooling, electrical and plumbing. Sorry to say todays experience was poor and I would really give a zero. It is not against the tech ( although he was quite patronizing with his de-escalation speeches- really obvious guys please retrain) but the company as a business. Today I had them out for the standard AC check and was notified my membership plan was canceled three months ago. Less than a month ago I will note I had them here for a garbage disposal replacement...no mention of the lack of my plan? Remember I am a long term customer. They replaced all my fans, lights have done my plumbing and AC all during this time. No call from the business to discuss the plan renewal. Turns out my credit card had been updated and they didn't have the new number. But my question is why you wouldn't try and retain your customers with a phone call? And why was it not discovered last month with the garbage disposal replacement. I totally understand the workforce shortage but they had three months and last month opportunity to correct and/or discuss the issue. I have now straightened it all out but have completely lost confidence. I am upset because I possibly would have had to call them emergently for AC as we all do in Florida and not been covered. Not sure what is occurring with this company but this is a simple issue to bring to a customers attention.

B K.

My AC is not functioning in Florida its Hot. I scheduled online for service 8am-10am window confirmation. I call the next day and they give me a 5hr time window for arrival 8am-1pm. The AC tech never showed up until 6hrs later at 2pm. The tech diagnosed the problem and said he would have to come back to fix it. (Fyi he said he had the part) but he did not have time. NO time management. Poor customer service. Would not recommend.

Steven W.

One of the worst service companies ever still waiting after two years for a replacement on hot water heater they give you the runaround and it's under warranty they wait till the warranty is up never hear back from the company I have open a lawsuit and I've gone to the Better Business Bureau do not deal with this company they have multiple companies under this name you can look them up stay far far far away Spent $3000 and out the money well deserved company to be out of business Don't let them for you with their fake comments response

M C.

""Cool Today President Jaime DiDomenico says he serves the company's 244 other employees""...but his company won't service the product Cool Today installed... also bought a service agreement that they won't honor.

Cool Today installed a Carrier A/C system in 2020. It is still under warranty and they won't service it and won't respond to an emergency service calls that it it NOT working. When we call for service (6 times) we are told no one is available. NO EMERGENCY SERVICES FOR CUSTOMER UNIT STILL UNDER WARRANTY??? Cool Today sure wanted my money.

Cool Today License #CAC055539 BBB IS NEXT

Rick S.

I've found their air conditioning techs to know their stuff but the customer service is actually HORRIBLE! Our 2 year old unit went out last night and when I called for service was told it would take 2 days. I thought having purchased their service agreement we would get priority service as promised but I guessed not. My wife is asthmatic and we had to find somewhere to stay for 2 nights. I requested to have someone from their management team to call, I'm still waiting. This isn't the first time that they've been unresponsive in getting back to us, it seems they've gotten too big for their own good and can't handle it. I recommend to anyone looking for an air conditioning company that is fast and reliable to look elsewhere.

Lisa M.

Paid $7800 for a new AC unit. System was installed on wrong circuit breaker, was given a faulty thermostat, handler was not attached properly, ducts were not sealed and they did not use glue to secure the pipes which flooded my house. 5 weeks later, my ceiling is still in disrepair and nobody is returning my calls. Absolute nightmare!

Lisa D.

Josh the company appointment dispatcher was rude and cancelled three times my appointments The past year. His arrogance gave no empathy to my needs as a client. No new appointment date was given as an alternative except to inform me my appointment has been cancelled last minute. I have complained to their quality assurance dept and have also decided to stop using them and selected another more reliable AC/heat company. Buyer beware with Cool Today. if you set up an appointment, expect no show or last minute cancellations. There are many other much better companies to chose from.