Cool Energy Plumbing Today

John G.

I didn't end up using their service as another company beat their quote but their customer service and technician's knowledge was great

Chris K.

Great Follow Up but stay on top and be ready to do your own Quality Inspection. I had my 2 units, full inside and outside replaced in March of 2017. The Previous owner pulled one over by charging A/C units prior to inspection but they knew they were leaking. (Dishonesty from Sellers - I recommend always pay the extra to have an A/C person do a leak inspection, general inspectors cannot get it done.)

This is not unique to them, the sales people are great and diligent people, the installers are kids or younger learners. Get everything they will do in writing and hold them to it and inspect their work or have someone else do it before you pay. Its more but well worth it.

Eventually they made it all right and even replaced the entire unit so that is why I feel they earned 4 stars.

Bob Y.

So I called them when I had a plumber cancel on a tub valve replacement
They could not give me any idea how much it would cost. They could come out that same day so when the team showed up it looked it up on his computer and said $600 plus... I already had the valve. He said if they provided the valve it was over $1200
I was in shock and sent them away. The next morning another company came by $225 and about an hour and half it was done.
I was not comfortable that they wouldn't give me a rough estimate before arrival.

Pappy T.

Their plumbing department is a joke. Had a clog, they clear the clog. Their snake slid down my main drain. after they left I made a rig to pull it out of the pipe... now I understand things happen and this was not even what I was annoyed with. but then they had a new guy camera down the line and discovered there was roots in there. I wanted them to Jet that line that led to the sewer. They refused to just do that line only. Saying they have to do your whole house or they're not going to do the job. Even after explaining to them that from my clean out to the sewer is my associations problem not mine I just need a price for that. I have never in my life had a company try to hold me hostage or try to extort money by getting the whole job or nothing. Not to mention when they camera the house there was very little in the way of sludge in the lines. This is the second time they sent their clowns here. First time to install the hot water heater they put the drain valve sticking out so I couldn't close the door. They told me I would not be able to close the door all the way... I made them turn it slightly to the left so it would fit... but they gave me a hard time saying well it's going to take another few hours to correct that. "" Sooooo...do it Right the 1st time"" Had them install a new AC system with no problem.. But their plumbing department Un-Cool Today... never again going to use this company.

Elle A.

Must read before any purchase!!
Having a maintenance contract was helpful, until we had a serious issue!
Had techs out 3 times in 2 week period. All were super awesome! Last visit a pressure test was done and a leak was revealed in receiver coils this happened on a Tuesday.
Then we realized we needed to eval a new unit VS. Repair($1600.00)

The following day Wednesday, Vince ""the salesman"" came to see us and was there 3 hours telling us all our options for replacement with new 2.5 ton unit. Using all existing wiring and plumbing.
His bids varied from $7800.00- $9000.00 for a 2.5 ton residential unit? We have a neighbor who had his 3 ton unit from Cool Today installed 4 months ago. He paid $5700.00 and got all the bells and whistles!!

I decided to call Vince the ""salesman"" to find out how the heck this could be possible?? He was SO offended and rude.

Over talking us, making excuses. Our A/C was in the attic and our neighbors a closet? Okay, an extra $200-500.00 labor for the attic?

Just so you know we tried to resolve this with the owner before this review. Our hope was that a simple phone call showing Vince was taking advantage of our immediate need for A/C was proof with the 4 other estimates we got all $1500-2500.00 lower.

After speaking with Nicole the right hand to the owner she said, ""I'm going to speak with the Pres and VP right now, this doesn't sound right"" Ya think?!
Never heard back from Nicole on Friday. Even though they have my email, my husband's number and email not a word, EXCEPT from Vince the ""Salesman"" sending us new bids, each a couple hundered less than the initial one. What a joke!

Monday I get a call from call from Nicole. She let's me know she has been unable to get the bids from our ""Salesman"" Vince for review??? Odd, as he was able to pull up our neighbors from 4 months ago to argue the $ difference?

All of Cool Todays bids still well over $1800.00 more than the 4 estimates I got on Friday.

Its Monday and its been 6 days no A/C and not a single call from our contracted company. Pathetic!

Thanks to Coastal A/ C and Pat who came
out and helped us today, we now have A/C. They even brought us a portable unit for over the weekend so we could survive the summer heat!

To think we have a contract with Cool Today and the over the past 8 months have referred so many people.

BEWARE!!! USE AT YOUR OWN RISK!!

Heard they have been sold to a large company. Clearly they dont care about the consumer any longer! Well, Jaime guess you wont be on TV anymore....what a shame...NOT!

Eric V.

An Electrician came by to give a quote on a whole house generator.His computer software would not allow him to access all the generators available for an accurate estimate.This did not allow me to review or consider using this company.The price for replacing my electrical panel was $4000.00 more than double other reputable electrical companies I had estimates from.Very Expensive....Very ill prepared.NOT A CAMPANY I WANT TO DEAL WITH!!!!!!

Bill G.

Obviously you don't care about your customers. And it's apparent that your managers and ownership do not care as well. We never heard from anyone when we contacted you previously below, and I doubt that we will hear from anyone this time as well.

We recently had our drain waste lines jetted by you about 3 weeks ago. We asked you to help us solve the drain waste problem with our home. No one followed up afterwards to recommend any remediation or potential fixes or remedies for the drain lines continuing to clog. We just keep calling for you to come and clear the lines each time they clog. I'm getting to the end of my rope with your company. Your service is POOR at best. Your people, especially your managers and owners, are unreliable and untruthful. I will begin my search for a new company to service my home(s) and businesses. You obviously are simply concerned only about the money. So sad that you have to beg companies to do what they say they will do when you sign up for the ""A"" plan or whatever it is you call it. We have never once questioned what we pay, or have paid you (even though no one seems to take the time to check that out, or our history with your company). All we ask is that you do the job. And now, you are not even doing the job, not the mention not following up to help us resolve the problem. And now, we are waiting for a plumbing tech who will likely arrive here sometime around midnight or 1 a.m. thanks to the poor job that your company is doing. And once again, we will have another invoice to pay to you. And once again you will promise to get someone out here to help to resolve the issues, and once again, you won't.

Jamie (owner), Although I doubt seriously that I will hear back from you personally, or even one of your managers who can actually change anything for the better, I have some concerns about where your company was regarding customer service, a couple of years ago, versus where it is now. My wife and I are starting to re-think our decision to go with your company to service both of our homes in Sarasota and in Port Charlotte, with all 3 of your company lines a couple of years back. It seems that over the last several scheduled appointments, including today, each time someone calls me from your office on the day of the appointment to say that ""we can't keep our appointment date and time, ..... "", for whatever reason, usually blaming it on a technician calling in, or quitting, or some other reason. Still your company, still your responsibility. It's costs my wife and I a significant amount of money each time we take a day off of work for scheduled work to be completed by your company. Then your company caller expects ""us"" to schedule another time off of work, for your work to be completed. Thus, costing us another day of work missed, and costing us more money. This didn't seem to be the case a couple of years ago when you encouraged us to go on the ""A"" plan, which we did. I thought there was a benefit to that program at the time. That part doesn't seem to matter much to you these days, other than the money I spend with you each year. My wife and I are going to start looking for another provider of these 3 services that you are providing to us. I was so hoping to keep them all in one place. One call, one company, makes it easy for my whole family. But, if I can't depend on your company to keep your appointments and your word, then it serves me no purpose to stay with you or your organization. Each missed appointment on your part is now costing me double or triple what it would have cost me in the first place because of the time I'm having to take off of work. I'm sure losing one customer doesn't mean much to you personally, as it will have zero effect on your life. However, if you think back, even for a minute or two, to the days when ""one"" customer, or one appointment, meant the difference between having a successful or profitable week and not having a profitable week. Or when customer service actually meant something to you, rather than just a catch phrase to attract more customers, then maybe it would mean something more to you now. How quickly we forget those early days. Disappointing ....... very disappointing.

Robert K.

Needed the thermostat replaced during a heat wave. A courteous repairman arrived replaced the thermostat in one hour. But i was charged $600 plus installation of $89. Found out this very same thermostat retails for $245. I was gouged and called the office with no resolution or return call. Do not call this company.

Becky B.

We contracted with Cool Today for ongoing maintenance for our A/C unit, and they did not honor their contract. After a technician provided a unit check two months ago, a critical safety component was missed, resulting in major damage to our unit. When a repairman came, he immediately noticed that a sensor switch had been wired incorrectly, and that this was the cause of the problem. However, the company refused to take any responsibility by covering the materials damaged (we were willing to pay for labor) and was unresponsive to multiple phone calls to attempt to rectify the problem. Do NOT use this company.

Scott J.

Pedro performed our regular maintenance on our AC unit. He checked the compressor, changed filters, checked and cleaned the air handler, talked to my wife and I about how to save money on our maintenance, and made us feel like we had made a great decision about working with Cool Today. He's been with the company for 5 years and I'd love to have him as my regular technician. Great customer service!