Cool Air Mechanical

Monia K.

I referred Handy Husband to My mom who recently became a home owner. I read a few good reviews and decided to give my mom their contact information. They specialize in home repairs (ie. door installations, kitchen/bathroom fixtures). They are very professional however, they charge by the hour so it could get expensive. Still, if you're looking for a reliable home contractor contact Handy Husband to see how they can help!

Chris E.

I contacted them through Costco. They came to my house and provided estimate for two furnaces and one air conditioner. It was well above competitor. Once I showed them this they were able to come down on the price along with a free duct cleaning.
The two workers that installed the systems were excellent: on time, professional, wore PPE. I've had them come back one time because some bedrooms upstairs were hotter than others, almost 10°. I was told it's because we don't have returns in the bedrooms. I agree with this but we didn't have this problem with the old system. I have since closed the ceiling registers in the hot bedrooms and it helped.
The duct cleaning was pretty interesting. Two men showed up and explained how things were going to work, they would perform the duct cleaning and then afterwards they would wipe down each ceiling register and cleanup. The first step was blowing compressed air into the return, only around the opening, not deep in. Then one worker went up to the attic where the furnaces were while the other worker chatted with me. After an hour the worker that was in the attic said he was done. I said that was quick. He said yes I was surprised at how clean the ducts were after 26 years of never being cleaned. I asked to see the dirt. He showed me and there was not very much. After they left, I walked around the house: there was dust and dirt under each return and I realized they didn't do any post clean up. Now I wonder the quality of this job especially when I've read cleaning ducts should take 2 to 4 hours. Maybe because it was free, it wasn't a proper job.

Jim M.

Hurricane Zeta knocked out our electricity and once it came back on, the furnace was still inoperative. Cool Air arrived the next day and fixed the problem in minutes. The repairman noticed a buzzing gizmo in the house circuit breaker box and advised immediately contacting an electrician to address it. We did and the item was changed, likely preventing a possible fire in the near future. Great service from Cool Air Mechanical.

Ryan B.

Incompetent and Dangerous. Be careful they don't burn down your home. The technicians from this company are untrained and unsafe.

After bringing the wrong size unit, and deciding (then changing their mind) that water needed to be shut off to everyone in tower of the condo building, they installed a HVAC that doesn't cool and doesnt turn off. Not to mention they BURNED MY COUCH while using a blow torch without any protective equipment!

They left the doors off of the HVAC closet and the warm air running nonstop all night with no way to turn it off. The system is on but not connected to the thermostat. There are scuff marks and dark soot stains from the blow torch all over my hardwood floors.

We are still waiting on a resolution and considering a full return and starting over with a new HVAC company, but the experience has already been so frustrating I strongly recommend NOT using Cool Air Mechanical.

Fer C.

I was approached by one of their Costco sales rep and after chatting with her they respected my request to not be called. Top marks for that.
When I was ready to replace my water heater, I got a quote that was higher than expected, but I decided to go with them for the Costco rebate and reputation.
First, the constructive feedback: their phone/office people are awful. For this, I rate them 4 instead of 5 stars overall. Their back office people deserve a 1 star. They need better customer service training.
The day of my appointment, I waited until AFTER my window passed before calling. The phone rep said the original installer decided not to come because it was a shorty tank and he didn't like those, so they switched to another tech. So I waited the whole 2-3 hour window, with no notification that they would be late. I was pissed. I wasted 3 hours waiting. I finally requested them to send me the tech who quoted me the work.
The other demerit was the plumbing customer support. I had a quick question about installation code since an inspection revealed something that turned out to be nothing. Instead she insisted on sending somebody out and charging me. I just needed somebody to check a picture and tell me it was done correctly. That's all.
As for the positives: Antown (don't know if I misspelled) the technician who quoted and installed my shorty tank was super professional, efficient, and careful in his work. He took care to protect the walls and surfaces around the work area. Very helpful in explaining things and skilled. I give him 5 stars.
Danny Glass the plumbing manager is great as well. When customer support via chat took my info, he quickly emailed me and we chatted over the phone about my question. He gladly looked at the picture and sent me a summary over email for my records. I give him 5 stars.
If Cool Air trains their office/phone people better to give GOOD customer service, this shop would be 5 stars all around. The skilled technicians and managers are the ones that shine brightly for this outfit.

Evan T.

We were getting cold and our HVAC was not working. Troy from Cool Air Mechanical came and found that there was a bunch of insulation clogged in our HVAC and had the issue resolved and our heating and AC back in working order in less than 2 hours. The cost was reasonable and the employee was very polite.

James B.

Well I needed a new air conditioner for my rental house. I had already replaced two conditioners and the furnace at my house using cool air mechanical. I was thrilled with their service and pricing and also working with Costco. Tony Is the best! He explains everything perfectly as far as what they will do and the pricing. He follows through and the product works like a charm. The air conditioner is so quiet I can barely hear it. I highly recommend them and they go above and beyond expectations! They even replaced some ductwork on my furnace As they like to do everything correctly. Great bunch of people!

Gail N.

We have purchased two Lenox HVACs from CoolAir via the Costco promotion. The Sales Manager was very thorough in answering our questions. Both installs were done on time and professionally. We have a service contract on these units as well as a third older Carrier unit installed by previous owners. CoolAir has kept a regular cadence of scheduling our bi-annual service visits. The prices for install and service are commensurate with others found on Angie's List and better than the other company the prior owners used, that were subpar, at best.
We also recently used their plumbing service and were extremely satisfied. I am giving 4 stars instead of 5, because there is a disconnect sometimes when you call the office with details on a needed service and what is actually communicated to the service technician or plumber before they arrive.

Jeffrey K.

We purchased two new HVAC units from Cool Air through Costco around June because our old units finally bit the dust and lord knows you can't survive an Atlanta summer without air conditioning. We usually have a lot of confidence in the products, services and warranties that Costco offers so we went with Cool Air.

The installation process seemed pretty straight forward and I ended up buying a new Ecobee thermostat for the basement unit as we have two other Ecobee thermostats in the house. I thought it would be easier to manage and the installer was kind enough to install the new Ecobee. We finally had cool air flowing through our home once again and everything seemed to be great.

Here's where it turns. The weather started getting cooler in the latter part of fall and into the winter. For some reason our basement Ecobee thermostat continued to give us warnings that ""the auxiliary heat has been running too long."" We just assumed that the unit may be a little sensitive and shrugged it off. However, when it came time to do our winter check up on the units, the tech that came out mentioned that the installer improperly programmed the Ecobee for the basement to only run AUXILIARY HEAT.

I went and looked up the history of our heating bill from last year as running auxiliary heat is like putting the petal to the metal in your car. Our gas bill was $20 more in one month from the previous year. As many of you know, this winter has been a historically warm winter. So how is it that a brand new unit that is way more efficient with the combination of a historically warm winter, made my heating bill more expensive compared to what it was last year when it was much colder and with an 18 year old unit? Because the installer programmed the thermostat to only run AUXILIARY HEAT.

When I reported this issue to one of the supervisors, Cindy Weinberger, she assured me that she would find a solution for the problem. I requested that either they would reimburse me for the overage in my heating bill or offer some kind of complimentary services for the mistake. She said she would call me within 24hrs and update me with what they could do. 2 days later, I hear nothing from Cindy.

I decided to reach out to Cindy to get an update. I couldn't get a hold of her over the phone so she gave me the option to text her. Instead of offering me a solution she responds, ""'the units were installed in May of last year."" I promptly asked how that was relevant and she responded, ""did you notice a problem then when it was installed?""

Okay, I'm not a professional when it comes to HVAC services but it doesn't take a rocket scientist to figure out that the auxiliary HEAT would not be an issue when it's between 80-90 degrees outside for several months in the summer and fall. So instead of taking ownership of an issue that they created, Cool Air tries to find a way out of taking the blame for the problem.

I am extremely disappointed with the service that this company has to offer and my family is obviously being treated as a transaction instead of a relationship. To add insult upon injury, they were not the cheapest quote I received. Some other local companies offered a better price for the same units and install but I went with Cool Air anyway because of their connection with Costco. Boy what a mistake that, that was. You would think after spending more that $15K with a company they would try to offer some kind of continued relationship.

My suggestion, go with a smaller and local company that actually cares about their clients and not Cool Air. They will no longer be getting any of my business in the future.

Mark W.

I am not commenting on their equipment or installation. I am commenting on their customer service. I was looking over my 95 year old mothers credit card and checking accounts. I noticed Cool Air had charged for maintenance agreement near the beginning of December on her credit card and then noticed the same charge to her checking account about 15 days later. I called on January 2nd. The person I talked to said they only showed one payment but said they would talk to the accountant and get back to me. 7 days later they had not contacted me so I called back. Receptionist transferred me but no answer so the call re-routed to the receptionist and she said she would have someone to contact me. As of January I still have not heard from them, I contacted the bank and disputed the checking account charge and the bank reversed it. Such bad customer service