Cool Air Mechanical

S S.

This company is a complete rip off. Do not use them. These guys were supposed to be servicing my rental unit only to find out that they would go out there and write up a report and then keep it to themselves. Coming out saying everything was good, but the unit is disconnected and full of dirt. Then continuing to make appointments for service on a unit that is not even functional. Just outrageous and unethical.

Jack W.

More cons than pros. I hired this company to replace my 3 ton heat pump and air handler because of a coolant leak in my air handler in addition to my system getting old.

Pros:
1. FRIENDLY SERVICE. Sales, installers, and technicians were all friendly. Office staff were friendly for the most part.
2. LENNOX HAS QUALITY systems and that is what they sell and install.
3. ONE YEAR LABOR warranty. Pro and a con, since it is shorter than some other companies. You can get more, IF you pay for their maintenance service.
4. INFORMED ABOUT REBATE by my local electric company.

Cons:
1. POOR INSTALLATION. These two installers had one priority--get the job done fast! The one who was not new told me that they had two installs that morning and would be done for the day. As a result of either hurry or inexperience, or both, the outside unit was not fully assembled. The air handler in the attic was installed such that the evaporated water would not drained properly, and in addition, the drain pan was not aligned with the air handler such that it dripped through my ceiling rather than into the pan.
2. INCOMPLETE INSTALLATION.Emergency heat strips were not installed until a different day. The installers neglected to mention that they did not install the emergency heat strips until I wanted to test them.
3. NO EMERGENCY SERVICE despite being advertised. Their website advertises 24 hour a day service, 7 days a week. One technician clarified that for me to mean that they answer the phone 24 hours a day (actually an answering service), but do not send out technicians late at night. Call at night and you can see for yourself. (I have filed a complaint with the GA Consumer Protection Division about their false advertising).
4. TECHNICIANS NOT SKILLED. Of the 7 visits by technicians coming to repair the faulty installation, they ALL said that the installers were at fault. One technician, named Michael Cowert, told me that not only the installers were not good, but their technicians are not very good either, except him because he is a ""warranty technician."" I must admit, he was the only technician to properly diagnose the problem (air handler installed too low such that the drain line did not slope downward enough for sufficient drainage). He gave me his card and told me that he would see to it that the air handler was raised and a pump installed to make sure the water drained correctly. Unfortunately, after that, the office refused to schedule the repair. until I told them I would report them to the Georgia Consumer Protection Division as well as the Better Business Bureau. After that, they called me back to schedule me for the following week. (Please note that I always talk civilly to them so as not to sound like an idiot should I need to use my recordings in court). Be aware that they also record their calls.
4. YOU MUST PAY 100% IN ADVANCE. In my case, installation began on May 25th and it was not until July 1st that they had the unit properly installed and working. I had to sleep on the floor downstairs many nights because my upstairs bedroom was too hot. That's not so easy since I am almost 60.
5. NO SALES RECEIPT. They only provide a sales agreement unless you specifically request an invoice after you pay which is proof of payment.
6. NO MANUALS. Owners manuals were not left for my heat pump, air handler, or thermostat. I was able to get one for the thermostat later, when they replaced the faulty one they initially installed.
7. NOT TOLD ABOUT REGISTERING my units on the Lennox website. Fortunately, I already knew to do that.
8. NO EMAIL. There is no email on their website, and when they email you, it is from ""no reply"" email.
9. SALES PERSON ISSUES. Sales person (Sheikh) told me he would give me me a link for a cheaper way to get their expensive air filters online. Called him about is and he still has not. I was able to find it on Amazon by myself, however.
10. NOT INSPECTED. They have some understanding with the city. Sales person said he would ask the city to do it in my case. Which of course, he didn't.

Well, the system is now fully installed and working properly after 7 separate visits from technicians. I am thankful not to have to spend more nights sleeping on the floor.

They have a saying on their brochure, ""Do it right the first time."" Unfortunately, that is only a saying for them since they have such poor installation and repair and will likely need to come to your home again and again (and again). In addition, their ""24 Hour Emergency Services,"" just means the answering service will take your message after hours and get back to you the next day. What they provide, any Lennox dealer can, but . . . they are friendly. :)

Mf B.

My AC unit stopped working the morning of July 4th. The only reason I'm giving 4 stars and not 5 is because Cool Air did not respond to my needs on July 4th (even they said they would). I can't be too hard on them though, because I know they were slammed and likely short staffed (but I was hot, miserable, and freaked!)

I called back first thing this morning (Tuesday) and they promptly added me to their schedule and got a tech out that day. Brian Dye did a great job diagnosing and fixing my AC problem. He was on time, gave me a fair estimate, told me what had to be done, did the work quickly and professionally. He cleaned up after and was friendly and polite. I was in a real 'pickle' in that my AC quit on the Fourth of July! Cool Air got him out quickly and they have been treating me VERY well with the professionalism I expect.

I highly recommend Cool Air. Brian Dye represents this company very well! Thank you, Brian!

A. M.

I bought my system 6 years ago from (NOT SO) Cool Air Mechanical primarily because of their relationship with Costco. Don't be suckered like I was into thinking this relationship offers you an advantage. I spent $10,000.00 initially. Now I have $17,000.00 into their Lennex equipment. Firt mistake by them is that they put an over-sized AC unit into my system which results in the unit cooling the house so quickly it doesn't run long enough to take the humidity out of the house. The result is mold. I've lived in my home 24 years and I never had mold until I put in their system. The result is I spent more money on 2 dehumidifiers... and finally a humidifier to make a counter adjustment for their heating system. Unfortunately, their service guys, contractors who are poorly trained in their equipment, hooked up the units wrong. This resulted in more mold. I had to threaten lawsuit before they sent contractors out to remove the mold.

I have the semi-annual maintenance contract. The serviceman, Jaren Dana, reported that he fixed the downstairs humidifier in April. It is only 6 years old but has a 10-year life expectancy. I had him out on 6-15 to repair it again. He told me it had lost its coolant and the cost would be $39.00 to fix it. Jaren knew I had a stroke which adversely affected my vision. I signed his laptop contract assuming it was for the verbally agreed upon $39.00. I got a call from Cool Air office asking if I agreed to the $3,000.00 order. I was outraged. I knew Jaren was in a bad mood when he arrived complaining about having to work late and how he would rather be on his boat and on the lake. Did he screw up in May to cause it to lose coolant in 2 months or did he just not want to work a couple of weeks ago? I don't know but the company has not returned my calls. When I called the office, they put on a kid who pretends to be a manager but who never called me back. When I demanded to speak with a manager, the receptionists become quite rude.

Next comes the registered letter and then a lawyer. Don't deal with these people thinking Costco adds value to the mix. They use contract repairment who do not know the equipment. This is a second-rate company at best.

Joe D.

This company is a joke, there service warranty is a lie. There workmanship is below average. They are excellent in avoiding your calls. Sales promise way beyond what they can perform. Two new units completely installed and had issues from day one. Excuse after excuse. Keep in mind they walked and quoted job. Stay away better off hiring someone in front of home depo with no experience! They tape the return new. No screws then wanted to charge $300 to fix beware unqualified personnel working.

Elbridge B.

We have a service contract with them that was originally done through Costco. They came out for part of the regular maintenance. After they left there was no power to the basement air conditioning unit or thermostat. It was working fine before. They cannot come out for two weeks to fix it even though they broke it. Welcome to 2022.

William P.

Call the emergency number when my AC which I purchased from them four years ago quit working, the after hour CSR stated someone will give me a call back. We never received a call. I had to go to Walmart to pick a portable AC. Please don't advertise a service you can't honor.

Mike P.

Have had this company come and service my HVAC unit after freezing over four times. Every time a technician came out was different and every single one gave a different reason. Finally, after requesting the most senior technician to come out, he states its due to a bad evaporator coil and would cost $1,400 to change it. When scheduled service, a different technician (of course) came out and assured it was the issue needed replacing. I paid 1,400 dollars in full only to leave and come home not two weeks later on Memorial Day to the unit being frozen and 84 degrees in the house. When I called the company, the operator was polite and apologized and asked what I would like him to do....really. Couldn't even get a manager to speak to. Unbelievable. This company's incompetence and ignorance is beyond belief. I cannot believe I was assured the issue was going to be fixed after being so hesitant about spending so much money and only to last a week and half. This company is the biggest scam. You will REGRET EVER USING THEM.

Amanda W.

We had a 21-year-old AC system that was running but not cooling during a very hot spell. We were desperate and I was glad this company could come out on the day I called. Unfortunately for us, the technician charged $700 for useless repairs which left us in the same boat: a system that was running but not cooling. Turns out what it needed was a coolant which is no longer obtainable. This should have been explained up front. Upon complaining afterwards I was told they might give me some credit if I would buy a new system from them. But I cannot trust a company that misled us by taking a lot of money for what they euphemistically call a ""partial repair.""

Allen D.

We purchased our HVAC system from Costco this company was the vendor.
Initial installation was good and follow up services was ok for the first year or two.
Then we made the mistake of purchasing a new Hot Water Heater from them. This Rheem unit had the defective fuel control valve and it failed a couple of months out of warranty.
Getting it replaced was a terrible experience. The tech had ZERO customer service skills and after a few calls to the manager we got the ridiculous price quoted ""down"" to $485 (there are other reviews here with the same story).
We had bought and paid for the annual service agreements for HVAC and plumbing, but cancelled both and fired them.

DO NOT USE this company. They have no integrity and blamed the manufacture, pandemic, supply chain and more and never took ownership or responsibility for getting our hot water restored.