Cook's Air Conditioning & Heating Specialists

Fred N.

On Wednesday December 13, 2023 I called Cooks because my 1 1/2 year old Heating & A/C unit would not start or run. A young fellow showed up a little in the afternoon to check my unit out. Although he might have told me but I do not remember as good as I once did but on the paper work he gave me it said the low voltage fuse had blown. He said he replaced and soon started to check for more problems and told me the contacter switch was bad and he had one on the truck for $234.00 minus a 50.00 discount $184.00. He installed the switch through the breaker and snap and sparks flew the one wire on the switch was touching another wire on the controller. He got everything together and the first attempt the unit ran and heated the house without turning off. He packed up his tools and left after I paid for the part of $234.00 which later I looked it up and it was non continued part since March 30. 2016, for $234.00 bucks. So that night the unit came on and off. on and off with no heat so with no heat till Monday I called them and they sent the same fellow and he checked and checked and told me my fan controller was bad $1200.00 to repair this problem. I told him I was on Social Security and could not afford that at the time, I looked up that part and the controller and the fan was $469.00 I just figured I would install it but before leaving he said he had to charge me another $86.00 bucks for Diagnostics and road service as he charged me the same the first trip.so $172.00 and it still does not work plus the age old part he said he installed.This is a very sad scam this company has going lucky the weather is warming up for this old disabled guy on Social Security. Personally I do not think this young fellow had a clue of what he was doing. GEEEEZE he never charged me for the blown fuse!!!! I should have stood over his shoulder the entire time and I am positive it is not the fan or the fan controller!!!
BEWARE this company is too big for it's britches !!!!

Charlotte Y.

we had Cook's come out for are ac replacement. There Tech Elliott was wonderful. He was vary thorough and made sure we were able to properly operate and maintain are new system

Michelle D.

Paid for the gold package and called for a service call. I was over charged and my discount was not applied. I called back the next day when I saw my account was charged the wrong amount. I told her my account is showing a pending charge for the wrong amount and she said that she would take care of it. When the charge went through I called again and ask what the process was for refunding my money since all she said was, she would take care of it. Her response was rude and with an attitude like I was wrong for calling back about my money. All she had to do is explain the process of the refund the first time and I wouldn't have had to call back. A customer shouldn't feel like they are wrong for calling about a mistake that the company made. Please work on your customer service.

Jacquie L.

This company has been reliable, knowledgeable, and transparent - able to find solutions when I wasn't even sure what the problem was. When the cooks cook at Cook's- it's 72 degrees - cuz they're juuust right!

Tammy B.

My unit was not working husband called cuz unit is under warranty and they told him it would be 235 .00 just to look at it . They installed the unit and the unit is 2 years old I won't be using cooks again they don't take care of there customers.

Terry M.

They are not called crooks for nothing. They took advantage of a late night fix. I myself will never use this company again.

befikir a.

This is the worst aircondtioner repair company I have ever dealt with. They didn't show up for a scheduled repair appointment which was as scheduled 5 days earlier . They dont care about customers. When I called to ask why they didn't come, they just hung up the phone or send it to a voice mail.
I strongly recommend to anyone who has problem with aircondtioner to consider other providers.

Joanna V.

We recommend Cook's for installation and repairs on HVAC systems.
Everyone is professional& courteous and they stand behind their work.
If you need repairs ask them to send Mahlor! Very kind and hard worker.

Debra A.

it just goes to show you how greedy some people are and cook's heating and air is right up there these people or liars and do not care about their customers. they sold me a defected goodman 2 ton ac.
knowing I have been complaining about the unit not cooling my house and it making
noise. A course when the maintenance person would come out they would tell me there
is nothing wrong with it. Please tell me how an internal part, scroll plate just happens
to have multiple breaks on the inside of the compresor if there was nothing wrong with it
from the beginning and the ac has just turned a year old and acourse warranty is expired.
Now out of the goodness of their heart they want to charge me $8881.00 to
come and fix it. Instead of admitting it was a bad unit and replacing it. Cooks God bless you hope you sleep well at night

George H.

After installing a new a/c unit 2 yrs ago, we've had new and bigger supply and return lines installed , also a new blower motor was installed. Still our system didn't cool our house. Finally cooks found leaks in the main trunk duct line and set a price of $277.00 + a service charge to fix the problem. The company came and performed the work and I paid the tech. Later when I was looking at the work order I realized that they didn't do what they said they were going to do from their previous work order. So after phone calls to cook's a/c and asking for a partial refund , they say that that I should have been charged more on the original work order, so they will not issue me a refund.