Comfort All-Stars

Amanda J.

I am a current customer and I WOULD NEVER USE THIS COMPANY AGAIN! if I could give them a negative star I would! They don't come out for service and always make an excuse to cancel. When I requested a follow up date the MANAGER told me he wasn't going to come out just to make my A/C ""look pretty"". We were given a 2 year warranty and now that we are having major issues they are refusing to come out and repair and are stating that a note was placed not to service our system. and when my husband called to speak with someone the receptionist was rude and basically told him to ""listen carefully"" as she was not going to repeat herself and they were not going to send another technician out to repair out unit. when my husband explained that we got a second opinion to confirm the issues the woman he' spoke to told him ""have your new A/C company fix it for you"". The value of the service is not worth the headaches and lack of warranty coverage and the additional charges you'll spend to have someone else fix Comfort All-Stars mistakes.
THIS COMPANY ONLY CARES ABOUT THE MONEY AND NOT ITS CUSTOMERS OT QUALITY OF WORK!
STAY AWAY FROM THEM!

Michael W.

It has now been more than 2 months since my air conditioner has originally been installed. We have been back and forth with the owner of this company due to the poor workmanship of the metal cover that runs between the air conditioning unit and the home. They are now on their third or maybe Fourth promise of a day to come out and have not yet showed up to replace this. The owner says the workmanship is fine and that he is only replacing this to make my wife happy. What is not realized is that we have kept all communications with the company on record, most of which were texted. We have it on record where the owner agreed that the workmanship was done poorly and that he would come out and reinstall and teach the tech. How to do this properly. Is this honesty?

Daniel G.

Used them for an AC summer tune up. Very pleased with Spencer and his work and knowledge

Noelle K.

Jonathan and the other gentleman showed up on time and we're very professional. They cleaned up behind themselves and did a great job cleaning out our dryer duct. I would highly recommend.

Tamara K.

My experience with Comfort All-Stars has been 5-star. I emailed the company very late on a Saturday afternoon and promptly received a reply.
Their customer service representative was very courteous and helpful. Robert, an electrician arrived promptly Monday at the appointment time.
He is very professional, knowledgeable and courteous. He gave his full attention to the electrical project I need, he listened to and answered all my questions. He is very patient, knowledgeable and professional. I am very happy that I found this company and they are very responsive!

Jordan B.

Today we had Emery and Jon at our home doing duct repairs in our attic all day! Both of the technicians were professional and courtesy was given at all times. The technicians were neat and tidy and we recommend them to family, friends, coworkers! Comfort All Stars is a company that you can trust to hold firm to their values and stand by them!

Maren R.

Everyone at Comfort is amazing!! They are ALL stars! Jack treats everyone like family and it shows with his staff. Spencer is so friendly and professional and does such a great job! Christina and Stephanie are the best! Everyone in the office is great! I just can't say enough good things about this company!

Heather M.

I bought a house with 3 ac units, one of which was so old nature had reclaimed it. I had several different companies come out for a quote. Most told me this n that was wrong and needed to be replaced/repaired. The quotes just kept racking up and some of it didn't even make sense to me. Like $250 to replace a thermostat that works just fine and battery acid leaking in my attic? There's no battery up there how can it leak? Anyway Emery with Comfort All stars came out and explained everything. He didn't try to upsell me on things that weren't necessary and was very frank and honest. The old system could be repaired but how long it would last was anyone's guess and it would eat up power. Comfort All stars quote was substantially lower and they were out the next day to replace it. Most importantly I felt comfortable I wasn't being played for a fool. Robert n Jonathan did the install. They were very professional and courteous. Overall I am extremely pleased with the service from comfort All stars and highly recommend them.

Connie R.

Don't trust. Poor knowledge. Lies.. They present anti-religious attitudes. They claim to have a Christ-centered approach, far from it. They contacted me saying they bought my warranty from a company that went out of business, lied. They were not anymore involved than any other company could be. Service manager Gary came to my house 3 times, assessment fee of $90.00 paid. Did not bring a multimeter to measure anything. After the 3rd time gave diagnoses and a $2000 estimate over the phone. Asked why the problem was not seen the first time. Claimed water damage. Person on the phone got ugly ""Look here's the deal"". I got mad and stated ""No Biden Jr, here is the deal"" and hung up. By the end of the day my ac was fixed by Comfort Authority for under $750.00. Electronic problem.

Jose R.

Handyman - 4 stars

HVAC - 5 stars

Electrical (COMMUNICATION/CUSTOMER SERVICE/ ONLY)- 2 stars

I'm overall at around 3.5 stars with this company. I'd recommend the HVAC and handyman tasks (small/medium handyman jobs). I did not use them for electrical so it would not be fair to give them a rating on that. What I am rating is the communication/customer service around the electrical services advertised.

Initial - The first time they came out to do estimates on various things in my house, a tech showed up along with the owner Jack. That appointment went well. Jack went out of his way to explain and recommend various things particularly with the electrical tasks such as indoor/outdoor light fixture and motion light installation, doorbell installation . The major project I needed help with was a demolition of a large built in entertainment center and shelving, and once all of that stuff was taken down, there would be some re-wiring / repairing / replacing electrical receptacles in the wall. When they left I was under the impression that I was covered with them for these projects which was a combination of handyman and electrical services. I received the estimates for some of the tasks within 24 hours.

Handyman - I did hire them to do the demo on the built in which i considered to be a large project. Gary and Spence showed up and based on their initial reaction to what they were looking at, it seemed like they were unaware prior to arriving the actual size of the task, however they did a great job of figuring out how to take it all down and overall I was very pleased with the hard work they did. They were also very pleasant to talk to. I learned that Gary's specialty was HVAC and I actually ended up signing him on to do HVAC work later in the week.
Again, I think they did a great job taking it all down, but it seemed to me that there may have been miscommunication from their dispatch and these guys not expecting to be doing such a large demo job. Given the effort they put into this thing, I wouldn't have any concerns with recommending them for smaller to medium type handy man work, but if you have a fairly large project that you are thinking to use them on, I would suggest making sure you are on the same page with them on what exactly needs to be done and confirm with them that they are willing to take on the task and ensure it is passed down to the techs who will be doing the work. On more minor point but contributed to 4 stars, they told me they would provide a referral for a drywall company to fix my walls after the demo and that never happened. Minor, but at a time when there are many companies competing with each other for business around here, these little customer service things can make all the difference.

HVAC - No concerns. Gary came by and spent a couple of hours making sure my air handler in the attic and the outside unit were in good shape. He cleaned out a bunch of leaves that had accumulated in my outside unit, and spoke to me about the things he checked on the units. Good conversations. Certainly a recommend for HVAC maintenance.

Electric - During the initial visit and handyman demo, I was given the impression that the company would handle my wiring needs. Also, despite a couple of follow ups where I had to reach out to them, it took a while to receive an estimate on on a doorbell system. After receiving the estimate I saw that the estimate was just to install a chime with no wiring. More importantly, my main project (rewire after handyman demo) I never heard back regarding estimate to work on the wiring (which I've since gotten taken care of by another electrican). After the handy man demo project, Gary took several pictures of what was behind the built in and indicated those would be sent to Jack for a wiring estimate, which I never received. Based on the doorbell estimate not including wiring, no estimate received for the wall re-wiring project, and the recommendation to use a battery/solar powered motion light outside instead of a wired in light, I've come to believe that they don't do wires or maybe didn't feel comfortable with the scope of some of my wiring projects, and that's fine, but don't mislead me to think that you are going to do wiring work and have me wait it out for an estimate that never comes. I've no problem if a company tells me ""we aren't comfortable doing this wiring - here is a referral"" Their web site does after all advertise that they can handle all of your re-wiring needs. No harm no foul though, I've since found out about some great electricians in the area.

Other - Their customer service point Christine is pleasant to deal with. They send a snapshot of their techs prior to arriving.

Recap - They are totally fine for handyman and HVAC. Not so much for electrical in so far that the communication around what they can actually do with electrical is lacking which seems to conflict with the services advertised on their web site.