Cobb Electric Membership

Elizabeth W.

My power was cut off by a request from a company who gave the wrong address. Then the company called to cancel the shut off. No notification of power disconnect was received. Request was put in June 10th by company. Went out of town June 15th. Came back. No power. 3 days later still no power. Have called multiple times. Is it illegal for Cobb EMC to issue a disconnect from someone else other than the owner and without notification? No payment has ever been missed.

Karen B.

We have been without power for more than 2 days now. They were out to work on the oroblem and left twice. They came back to supposedly remove the downed trees and fix the lines last night but we still have o power. I have a family member is hospital bed that can not operate the bed to be able to position himself for comfort and to prevent any further health issues. We also have no heat for his comfort. I was told by Cobb EMC to either call 911 or go to the home of a family member or friend that has power. Really, this is ridiculous.

Ed F.

Amazing...a professional business with a 2+ rating. What's wrong with this picture?

1. Now about six hours into the 10.29.2020 power outage.

a.) The chat does not work
b.) The outage update does not work
c.) Phone lines don't work because there is no power...I guess
________

It is well into the Age of The Internet of Things and this Utility is still in the ""we are busting our butt you ungrateful customer"" mode.

Shame on you...hire a high school student or college geek to provide information rather than playing like it's 1954.

If my business had a 2 point rating I would ... drain the swamp!!

If you are not going to chat or provide information..

TAKE IT DOWN FROM FACEBOOK AND YOUR WEBSITE. What are you thinking...just because you have a Facebook account no one will follow you? Nutz...just a nutty way to raise confidence...

Abby H.

The WORST customer service and could care less about their customers. I'm not one to typically go out of my way to leave bad reviews but too many negative instances with them has left me no other options.

Desiree S.

I'd give them a zero if I could. This company cares nothing about the people that they service and unfortunately running Monopoly where you have no choice but to be with them. They won't take payment arrangements if your a laysman who's late on your bill or behind and have no problem disconnecting your energy BUT WILL WORK WITH HOTELS, CORPORATIONS AND OTHER ORGANIZATIONS WHO OWE THEM THOUSANDS of dollars, just wanted to bleed the poor person. VERY DISGUSTED with this company WISH I DIDN'T HAVE TO use them. Makes me want to turn my house into solar panels to not have to give none of those greedy people my money. I wonder how they sleep at night with such poor conscience. If you have a choice DO NOT . I repeat DO NOT CHOOSE COBB EMC.

Nick D.

Not to many people pay bills in person , with all the online services that's always seem to be available. So it's very refreshing to get person to person interaction. The staff is so helpful , my teller name was Tim and immediately greeted me with a smile and help me with the issues I had swiftly.

Emily R.

My husband and I tried to report a street light out on our street and we're meet with rudeness and hostility. The rep tried to ask for our social security number to ""check our account is in good standing."" Why a personal account has anything to do with a street light we don't own, I don't know. When my husband refused to give his ssn over the phone, the rep rudely stated that the street lamp outage had already been reported. (so why ask for the account number in the first place)

Also, it's over two weeks later and the the street light is still out.

Poor customer service all around. Our next house will not be in Cobb emc territory.

Nathan C.

This company is dumber than you may think. They're atrocious and will take out bills via electronically and lie to say you're enrolled in their autopay. They take out for one month and decides not to take out the following months. I have never heard of needing to pay for late payments or being late on payment when an account is setup on an autopay system. So I went and paid everything on full to be caught up and they took the amount out of my bank and decides to send out a termination letter saying there's funds that are not paid. How is that possible when I paid in full? Then I try to login electronically and I think they have deleted my account. This is the first ever being late on payments and it's supposedly be setup on an auto payment method or system. Why do you guys take money out but don't want to acknowledge that the account is upto date? They just want that extra cash because Cobb County is in a debt crisis thanks to the Braves so they want to screw the tax payers. Thanks very much Cobb EMC (not really)

Jin S.

They are HORRIBLE. If you need them in a crisis they cannot stand up. I've been without power for over a day and still no power. I'm going to have to throw all my food away as soon as I wake up.

They are horrible at communication unless it's to give bs canned responses. I've lived in Georgia for 20 years and pointed in a couple of cities in NC and traveled for my job and I've NEVER experienced anything like this.

K. R.

Been using Cobb EMC for about 10 years now.

I've called customers service once to get them to remove a late fee from when I switched cards and forgot to update my account. Billing issue was resolved within my next billing cycle.

Zero service issues other than the rare blackouts during severe storms. Maybe once or twice a year. Outages usually don't last more than 20 minutes.

I pay my bill through their website using the auto pay on my credit card, to maximize my cash-back on my card (you are going to pay the bill anyways so what not get some bonus back on your own credit card?!)

My usage is fairly low in a medium sized split-level home, usually around $120 during the hottest month and $130 on the coldest. I average 70 bucks a month in electric bills through the year. We run anew electrical Heat Pump system. Hot water heater is still a dinosaur at 20 years old but still works off electric as well, we keep the ambient temp 10 degrees cooler than most people and also have wrapped the tank with aluminum radiant insulation sheets. All our lights are LED bulbs.

If you spend a day just going around energy proofing your house, it impacts your bill significantly. Lights use up around 30% of your energy costs so just changing the bulbs is a good start! If you'd like any tips or other money saving ideas let me know... I'm a sucker for keeping all my hard earned dollars and so should you : )