Clarence's Refrigeration & Electric

Edward L.

I recently purchased a house and needed good, unbiased advice about the HVAC system. Earl came out on the weekend, tested the system, changed the HEPA filter and refused to bill me for anything. Wow, if that's not customer service I do not know what is. I recently embarked upon a fairly involved restoration of that same 1890's era home and he came out, to assess what needed, after normal business hours, I might add. He had his crews mobilized the next morning and completed my extensive duct re-route the next day which enabled the restoration to stay on plan and on budget. I will never use another HVAC contractor ever again. This is one of the best companies that I have ever dealt with.

Charles G.

We've been using Clarence's for about 10 years. Earl always does a great job and will come out on nights and weekends if your unit is down. It's a small family run business so they don't have the fancy phone systems and answering services, but that's what makes them great in my opinion. I get to talk to the owner and explain my problem. Earl always steers you in the right direction, not just the direction that makes him the most money.

Brian B.

Had an incredibly poor conversation with the receptionist (or someone's grandmother, honestly I have no idea) whom answered the phone after 15 rings with a simple ""hello."" No business greeting, nothing professional at all. I honestly thought I had the wrong number until I confirmed with her.
Long story short, she was short answered, gave vague information about how someone ""might call you sometime tonight"" and ""we're really busy, I have no idea if we can do it this week."" I tried explaining the issue so I could get better help or see if it was a simple job that could be fit in and was instead cut off with ""well I'm just gonna have you talk to one of them.""
This is NOT how you do business with anyone. Be courteous, be helpful, have a simple greeting or introduction, and at least act like you are remotely interested in running a professional business.

Brenda A.

We've been using Clarence's for two years for our home and business. Straight shooters, knowledgeable, reasonably priced and courteous. Earl has given us pointers to save us money (which he could've kept to himself and made more), so I really value and trust his opinion. Work is top notch.