Cirro Energy

Diesel M.

Stay away trust me not worth it customer service and online portal have issues for payment. They will try to intimidate you with the contract termination fee. I have taken further legal step to resolve my case. Be worn

Sondra G.

Too Bad Cirro Energy doesn't offer any credit for putting a new energy efficient A/C in our home like Garland Power and Light does...

Mike H.

Had them for years, tried to set up auto pay for TWO MONTHS, several calls and holding, super bad customer service and finally when auto pay was not going to work apparently for them we switched companies. Bottom line Don't use them, there are better companies out here

Cheryl H.

Two stars so the algorithms won't kick this out of the system- yes I'm about a week late on a bill. A disconnect notice would have been nice. Cirro has all my contact info, so snail mail, email, or phone are all options.
I'm sure the reconnect fees are a revenue source, but so is customer retention.

Jed P.

Pretty much bare minimum type of company.

I called to renew my electricity plan but had a couple questions about ""average billing"".

The situation was that I had one super high payment month due to leaving the house heater on while keeping the backyard sliding door open while on vacation - and honest mistake that I am willing to pay for. The rest of my months were relatively low.

With a z-value=2.67, the month in question is a significant outlier at the standard .05 significance level. (If you want to see the data set, just let me know.)

I called to see if my outlier month could be anyway adjusted in the calculations for average billing to lower my monthly payments. Apparently not -well I guess thats the point of average billing.

Since there was nothing that could be done to adjust the outlier month I was going to switch electric companies to look for something cheaper. The customer service didn't even try to convince me to stay.

Sure, Cirro isn't the cheapest but I'm willing to pay a little extra for consistency from year to year.

3 stars because they did the bare minimum and never had my power go out. Monthly bill payments online was pretty straight forward.

Andy C.

Ive had a terrible experience with Cirro. Their billing practices are deceitful and their customer service is the worst I've encountered in a really long time. I would not recommend Cirro to anyone.

Chelsea N.

If there was a way to give 0 stars I would. First of all they don't know how to bill properly. I've called almost every month I've had them to let them know I haven't received a bill and only have received a disconnection notice. Every single time they say they've set me up for auto pay and that I will be getting an email and print bill and every month it's the same story. They've shut my power off three times when I've paid my bill and have to go through oncor to try and get the power back on. This time has been over 12 hours without power now because of their screw up with no end in sight WITH A PAID BILL. Oh yeah don't be late paying your bill by even one day or you are disconnected. Worst customer service on the phone as well, they do nothing. Save yourself the headache and don't even try them out. I'm cancelling my service.

Wally P.

I am a business owner with nearly 100 vendors and Cirro Energy may be the worst in 20+ years of doing business. They have no idea how to bill a client with multiple locations. They also had my power disconnected because of their billing issues. I have left them and have moved to another provider. Should have done it long ago. Put up with poor service with their reps and their billing dept. Bill Beavers and Neil Turner should be running a lemonade stand instead of an electrical provider. They have no clue.

Doug M.

Wow, why can't I give them a ""0"" star review. I just signed up with Cirro and registered for autopay to my credit card. On my FIRST bill they double charged my card. When I called them to reverse the duplicate charge I was told they couldn't do that, and that they could only refund it by check in 21 days! What a racket!! Let's double dip everyone, then ride the float for a month. Maybe we can file for BK before we refund everyone and keep it all! This is a dishonest and disgusting way to do business!! NEVER USE CIRRO!!!!

Becky R.

Wouldn't even give them a 1 star! They were so much better before the merge. The billing is confusing... if they bill and due date says March 30th then that should be the due date...disconnection notice for 5 days past your bill is ridiculous. So I guess the disconnect notices trumps your Due Date??? Stupid! Then they want to charge about $300 to reconnect? I've been a very long time customer but I'm leaving today. I definitely would not recommend this,energy company to anyone unless you like confusing billing and getting nickel and dimed!