Charleston Electric

Victor M.

Signed a contract through Costco to have them install a generator.
They had me call the Berkeley Electric coop to schedule a disconnect during the time it would take to do the install with the warning that in the event Berkeley Electric crews did not show up to disconnect I would be assessed a 250.00 fine. This was disclosed after signing the contract and it is not in the contract. Paid Costco's share (50%) six months ago.

Way back in October 2021 the delivery was scheduled for a Tuesday in early February from 8 to 10am and that day after a couple of phone calls and emails the appointment had to be cancelled because it was 1:50 and they hadn't showed up and I had other commitments. Ok for them to not show up, not ok for me if the Electric Company does not show up.

They wanted me to sign a release of liability in case their installers caused damage to the irrigation system as well as sheetrock damage to which I refused to. Not in the contract either.

Nerve wracking experience, on the day of the install they showed up on time but it wasn't a smooth transaction mainly because of the County inspector. I am happy with the generator but for the few details that are out of the ordinary I can't give 5 stars. Had I not been on the phone for almost 2 hours trying to get the County issue a release so the Utility Company would reconnect it would have been a cold night for all of us at home. Took one star for all of the above.

Very nice and friendly people and I would use them again and I would recommend them as well and they did all they could but it really came down to me calling a County Inspector that I knew from before and he took care of the reconnect right before 5PM otherwise I would have been left in the dark after the 10PM noise ordinance and temps did drop to 32 that night.

Took another star because it took them 2 weeks to the day to send me a couple of documents via email on Feb 21 so I would get the Costco rebate, 2 weeks in addition to the 6 weeks it takes Costco to send the rebate, that should have been done the day I went with their share in the form of a check after the generator was installed. They charge 2% if I pay with credit card.

In conclusion the electrical part is ok but management is lacking customer support or just plain neglect after they get their money. BTW they are also asking me to pay (again?) their share two weeks after they deposited the check. Get your ducks in a row please.