CenterPoint Energy

Jim V.

When calling customer service for any reason, be prepared to wait 30 minutes or more to be connected to an agent.

Stephen P.

CP sucks. They took down their online map so you can't see live outages and approximate ETA to get it back on in your area. That was never accurate, but it provided a bit of insight. Now you are just left in the dark both no electricity, and no communication. I use a provider other than CP, but CP apparently runs the infrastructure in this area. Like the blind leading the blind. Greedy shareholders and execs care more about lining their pockets than making the infrastructure less prone to going down at the slightest gust of wind. Incompetent company, and I hope one day they are scolded for treating Houston area residents like shit.

Jeremy H.

Terrible service. Refused to collect the debris that they created. Do not recommend.

Dana C.

you could not get a more shit company. they have disconnected their ability to report outages, obviously don't bother calling bc they have disconnected the lines, they cheaped out and only tried to get away with the bare minimum of fixing the 1 million people without power and then send periodic emails telling you ""we are working so hard - like so so hard with the few extra people we have hired""...now that it's been 4 days without power they bring in thousands of extra line crews in to deal with the major issues since they got called out on it.
Horrible horrible customer service.

Laura R.

I can't even give them a half star. No power since Thursday last week. All my food spoiled.
They don't care about the poor.

Jaden R.

Slow slow slowwwwww when it comes to outages, and awful communication at all times. The people that run this company suck.

Kevin M.

Communications from Centerpoint are the worst. We have regular outages and it takes them forever to fix. We signed up for status communications and still don't get updates. I called in an outage that occurred to 8000 people at 2:30 am and it took 30 minutes to get an outage notice. It's been 12 hours now and not any follow-up notice. Their Outage Tracker doesn't work and can't talk to anyone at the company. They have horrible infrastructure and customer service.

Igor R.

There is no quality to review. Power outage is daily event. More outages in one month than in 45 years leaving in the other state.

Saige S.

Horrible horrible horrible. I have lived at The Grand Palms for almost a year now and the amount of time the power goes out on a perfectly sunny normal weather day is ridiculous. Most of the time (daily) there is about a 5-10 minute power outage and then it comes back on so I held off on reaching out the the company. Today though...I'm unable to go to work, waking up at 8am is enough as it is but to have my power go out as I'm washing and drying work clothes only to be told it will take at least three hours or more to restore is outrageous. This complex/area needs to find a new company to consider working with because Center Point Energy is no good.

Gelilla Z.

expensive gas company and have all these extra fees more expensive than the actual gas bill.