CenterPoint Energy

Dana C.

you could not get a more shit company. they have disconnected their ability to report outages, obviously don't bother calling bc they have disconnected the lines, they cheaped out and only tried to get away with the bare minimum of fixing the 1 million people without power and then send periodic emails telling you ""we are working so hard - like so so hard with the few extra people we have hired""...now that it's been 4 days without power they bring in thousands of extra line crews in to deal with the major issues since they got called out on it.
Horrible horrible customer service.

Laura R.

I can't even give them a half star. No power since Thursday last week. All my food spoiled.
They don't care about the poor.

Jaden R.

Slow slow slowwwwww when it comes to outages, and awful communication at all times. The people that run this company suck.

Kevin M.

Communications from Centerpoint are the worst. We have regular outages and it takes them forever to fix. We signed up for status communications and still don't get updates. I called in an outage that occurred to 8000 people at 2:30 am and it took 30 minutes to get an outage notice. It's been 12 hours now and not any follow-up notice. Their Outage Tracker doesn't work and can't talk to anyone at the company. They have horrible infrastructure and customer service.

Igor R.

There is no quality to review. Power outage is daily event. More outages in one month than in 45 years leaving in the other state.

Saige S.

Horrible horrible horrible. I have lived at The Grand Palms for almost a year now and the amount of time the power goes out on a perfectly sunny normal weather day is ridiculous. Most of the time (daily) there is about a 5-10 minute power outage and then it comes back on so I held off on reaching out the the company. Today though...I'm unable to go to work, waking up at 8am is enough as it is but to have my power go out as I'm washing and drying work clothes only to be told it will take at least three hours or more to restore is outrageous. This complex/area needs to find a new company to consider working with because Center Point Energy is no good.

Gelilla Z.

expensive gas company and have all these extra fees more expensive than the actual gas bill.

Pattie W.

Lose power everytime there's a storm at my apartments in Pasadena tx ,they take their sweet time restoring our power back on ,it's summer time it's very hot have elderly living here in my apartments worst centerpoint

Isaac M.

Center Point Energy could careless about how they treat the customer. They send Davey Tree Trimmers out to butcher trees that get close to their power lines with no effort to trim to natural tree growth or to to allow the homeowner any input into how the tree is trimmed. They are the worse company around to have to deal with!

Ozz B.

If you're looking for an energy company, keep searching. This ain't the one. DONT DO IT.

I always looks at companies from the common sense of it all. Many adjust to the times. Many, (a common thing it Texas) are refusing to adjust and stay in he past.

Today our gas was take down. You'd think with the cold wave they'd be more understanding as it's no joke for us all living in Texas. But we forgot to pay the bill and they just cut it off.

I called the customer service and none could assist with coming to turn it back on although it take literally 2 minutes to do so. Aside that, I have to be here to turn it on because when you turn the gas on something happens that they need to check, completely opposite than when you turn off.

On top of that, wait for it... they asked if I needed a warning call for the technician when he was on his way. I said where was my call when you were about to take my gas off in this freezing cold? A complete nonsense. Stupid I'd say. Yes we forgot to pay, maybe instead of just mailing bills send an email (which they don't do unless you request it) or a call.

We'll be on the lookout for a new company after this and we'll make sure we're handled correctly as they need us more than we need them. Too many of them in this town anyway.

Hope this help some people.