C&B Electric

Jaimi H.

C & B Electric and Security was the contracted company for the new build on our home. We are using them for security monitoring and had them install our home center/media center components. Our go to person is Nathan Boyd. From the very start the entire company has been nothing short of fabulous. When we had them start up our alarm system he also installed our ring doorbell for us, super quickly.
Alexis in the office is super helpful and got our billing set up quickly and made it easy to understand.
When Nathan came out to give us an estimate for the media center he was really patient with all our questions and gave us several options. He worked with us to make the home theater a place we love. He really knows his business and explained things as he went, as well as installing a very user friendly system. We had a small issue this past week and he was out the same day to make it all right. We enjoy visiting with him when he comes out and while we hope we don't need him for a service need he is a valued contact and we will definitely stay in touch.
We had many choices when we moved into our home, and we are so happy we went with C & B.

Melody R.

We were having a problem with the breakers tripping repeatedly, in the kitchen. CB Electric came out. The service technicians were very helpful and courteous. They were masked and gloved for COVID, they covered their shoes before they entered. I was very pleased with the service and their cleanup. I would definitely recommend this company.

Steve D.

C&B was responsive to my needs and quickly provided a walkthrough, quote and affordable solution. The work was done when promised and on budget. The technicians that did the work were on time, polite and took care of my home.

I would use C&B again.

Trevor B.

We have used C&B Electric twice now for both ceiling fan and light installations and our experience has been wonderful. From scheduling the visit with the office through the quoting and installation process. We were fortunate to have Kerrie perform both jobs and his professionalism and expertise is second to none. We will continue using C&B for all our electrical needs.

Jon W.

This is the third time I have had the pleasure of getting service, with Alex. ALWAYS professional, courteous, efficient and effective. AND always on time! WOW I can go on and on, i just good things to say about C&B and Alex.

Joe C.

Never go with this company. Our builder used this company for installing security and before 1 year window sensors started falling off. But C&B denied to fix it by saying they won't fix until we subscribe to their monitoring service regardless the fact that they installed the sensors. What a jokee???? NEVER EVER DO BUSINESS WITH THESE PEOPLE!!

Erich K.

Unfortunately, there's no zero stars. I had contact with this company through the BBB quote application. They came out and viewed my house for a total re-wire; probably a $10-$20K job. The Service/Remodel Manager came out, and I suppose he was nice enough. He walked my house counting outlets and switches so he could generate the quote. When he was done, he said he needed to go back to the office and get with the people who quoted large jobs and they'd email me a quote later. That didn't seem unreasonable.

A few hours later, I received an email from the Service/Remodel Manager stating that his boss said, ""we need a blue print to bid the job..."" and that ""...while pulling a permit with the city, they will require one as well."" Also, ""I'm not sure if you are going to be spearheading the project or if you plan on hiring a general contractor..."" Well, since I made the call to the company, I stated exactly what I want, and I answered the door when you came, it shouldn't be a heavy lift to figure out that I don't plan on paying a general contractor to do what I just did...

Anyway, with my house being 40 years old and me being at least the 3rd owner, I clearly don't have copies of the blueprints. Unfortunately for C & B, they don't know that my wife works for the city and, guess what.... No blue prints are required for the permit. (For confirmation, see page 8 at http://www.cityoflewisville.com/Home/ShowDocument?id=6398)

When I told the Service/Remodel Manager that I didn't have any idea where to get a copy of the blueprints, he was more than happy to refer me to someone who can do the drawings for me if I would like. How incredibly nice of him to help me spend money that I don't need to spend; money in which he would likely get a kickback or commission from.

When I informed the Service/Remodel Manager that I had no intention of spending extra money for unnecessary blueprints or paying a general contractor to do things I can do myself and thanking him for coming out, I got, in my opinion, a very arrogant response.... A thumbs up. Seriously??? That may as well have been a middle finger.

So it seems that if you know what your talking about and they aren't able to bamboozle you in to spending a bunch of money that you don't need to spend, they're not interested in your having your business.

Ryan W.

Be sure you get other bids for electrical work! Their bid was 3x higher (at over $3500) than every other bid we received! We are adding a laundry room, overhead light and an outdoor outlet all within the same space. The breaker box is easily accessible and right next to the space. I even took the Sheetrock off the wall for them to be able to get to the main panel more easily. The work has to be permitted, so the standard is set for all electricians. They weren't offering extras the other electricians weren't.

Mark M.

If you are looking for Security Systems and Monitoring, I would really do your homework before deciding on C&B. We have been a loyal customer of C&B Security since they installed our system in 2005. Our system recently went down, so we inquired about upgrading. With all the competition in this space, providers are installing systems for free and making up the difference on the monthly monitoring fee. C&B told us they would update our system and keypads for $325 and to install a door bell camera and two additional outdoor cameras would be another $1,300. This is the price given to a loyal customer of 13 years? I even offered to have them increase our monthly monitoring expense in order to reduce the upfront costs associated with the cameras, C&B declined ... huh?? I had to make multiple calls into the company to get answers, schedule appointments and discuss pricing as I rarely received calls back when promised. All in all, their systems are not bad in any way .... it is just their level of customer service and their genuine care and concern for their clients. One would think that a small, private company would be more focused on customer service. C&B, unfortunately, is not. I would strongly recommend one of the larger /national Home Security providers, even if that means a higher monthly monitoring cost.

Likwyds N.

Look elsewhere for security . . . .anywhere but here. Technicians are great, customer service is the worst! They outsource their security monitoring to another company; the the third-party does a great job monitoring but God forbid if something goes wrong with your system then you must rely on C&B to fix it and that is where the problems come in.

Imagine my surprise when I discovered that for 2 months my home had not been monitored but I was being charged for the monitoring service. They claim letters were sent out, letters that neither myself or my next door neighbor received, explaining that an upgrade would be necessary to maintain system functionality. They claim that as their client, it is my responsibility to test my system once a month, and that according to some section in the contract, I am not owed any refund compensation for the service that I paid for but did not receive. Total SCAM ARTISTS!

I was told they have thousands of customers and it would have been impossible for them to make a greater effort to contact each of them to inform them that they would require an upgrade to their system or else it may become inoperable. If that's they case, sounds like perhaps they shouldn't have thousands of customers seeing as how they do very, very little to actually service them.

Buy hey, you get what you pay for, right? Save yourself the headache and DO NOT sign with them or else you will live to regret the day you signed that contract.