Castle Contractor

Deena S.

We were referred to Castle Contractor by our home warranty plan due to our garage door not opening all the way and jamming on the way up. Noe was pleasant enough when he arrived, and seemed genuinely wanting to help. We showed him what we believed to be the issue, the cable to open the door was loose and popped out of the wheel, and one hinge that was broken (all of which was covered by our warranty) and he agreed that this appears to be the case and said that there seemed to be a balancing issue (most likely from the cable moving out). He said he doesn't fix this and said he will contact our home warranty to get someone else out to fix it. He left and we thought all was fine. In less than an hour, I received a call from our warranty company denying our claim because Noe told them that our entire garage door was broken, not fixable, and that we needed a whole new door, which of course the warranty does not cover. BUT THERE WAS ABSOLUTELY NOTHING WRONG WITH THE DOOR! Everything he told our warranty company was contradictory to what he told us to our face! Because of his lies, I had to go through my own expense and bring in another company and within 15 minutes fixed the cable and hinge and had it up and running! This new company told me that unfortunately this is very common with companies that work with home warranties...they will lie to get out of small jobs (this was a $150 fix) because they don't see much profit in it. That is exactly what happened here! I now find out that Castle has submitted a $60 bill to my warranty company that they are insisting I pay even though they did NOTHING! Guess it was easier for them to charge $60 to do nothing then $150 to actually fix the issue. I reported them to my home warranty and told them they should NOT do business with them if this is how they handle jobs sent their way!

Kris P.

I was referred to this company by my Fidelity home warranty.. I have to say I have had such prompt professional great service dealing with my garage door as I did with Castle..Reuben came out fast, diagnosied the problem immediately and it was resolved in a couple days .. the extra effort they showed during this panadrmic was above and beyond .. Thank you so

Jay N.

Dispatch from my home warranty sent them a message to call me for a job. After 24 hours, since they didn't respond I attempted to contact them. After three phone calls over the span of 48 hours I went with a different company. So don't waste your time. Call some one else

Eileen Z.

Worst experience I ever had. Don't even want to remember it. Made me unable to sleep. Rude, terrible, unprofessional, mean.........

D M.

I had an electrician from Castle Contractor come to my home on a warranty call. He was somewhat rude to us but I felt as long as he fixes our issue then no problem. He told me that it was a wiring problem and it should be no problem. I got a call and was told it was not under warranty and they would not cover it cause the electrician said somebody disconnected the wires on 5 lights. REALLY? One day the lights worked and then all of a sudden they magically got disconnected. I am sure he just did not want to come back cause he felt he could not make money on the repair call because it was warranty work.
I feel very cheated by this company!!!!!

Raul H.

If it was possible to put 0 Stars I would. This Contractor Noe Castillo is a crook and schemer. Waited 6 hours for him to leave 15 minutes after he arrived at my home and say it was not covered under my Home Warranty. A day later second option it was. In addition said he would be able to close my Garage door for $195 if I signed a Waiver of all Liability. Surprised he is still in business with no customer service or technical expertise. For his business cards to say "" Service fit for a King"" is blasphemy. Do not waste your time or money with this swindler.

Rob H.

My main torsion spring broke on our new home so we called new home warranty and they called Castle on 1/24. Their tech came out on Saturday 1/25 but did not have the .250 spring I needed so he told us he would place an order with his office and they would let me know when it arrived and set the appointment. Understand that when this spring breaks you can't open the door so my car was stuck in the garage until this gets fixed. After hearing nothing from Castle on Monday we called them and text the office 2 times with NO response, on our call on Tuesday they answered the phone to tell us they have no idea when the spring will arrive even though these springs can be bought at Home Depot for $70.00. We called New Home Warranty who called Castle and then called us back to tell us that the spring was in now stock and they would be contacting us. It's now Wednesday and we have not heard anything from Castle so we text their tech and he told the spring is not in stock and he as no idea when they can repair the issue, so Castle lied to New Home Warranty. We called Home Warranty again to tell them to cancel this service as I called Avila Garage Doors who has the spring in stock and will fix my problem with 2 hours of my call. This is my experience with Castle as of today.

Stacy K.

We had an electrical issue with our new home. Several outlets were not functioning at all. Ruben came and spent a good deal of time and effort to find the problem and correct it. He was well mannered efficient and knowledgeable. The problem was simple but not easy to find. He took his time, found the trouble and fixed it. Best customer service that I have seen from a contractor in a long time. Call Castle the next time you have any electrical issues at all. Ask for Ruben, he is the BEST.

mike r.

They were sent to our home because plug for fridge wouldn't reset on breaker. They came over 48 hours later. We had to get help to get fridge out of cubby enclouser because it's so big and full of food. We had to run a very long extention cord from the kitchen to family room. When Noe Castillo finally arrived, my wife asked him to put on booties with elastic because our entry way is polished marble and then carpet, his boots were filthy. He wouldn't!!!!!!! The wife he did something behind the fridge and pushed it back to the wall & went to fuse box outside and left with the extention cord still connected to fridge. This was last Tuesday. We still don't know if repaired. I called the office and lady answering phone ws most rude.... I told her the events and she said she would call Noe. I had left numerious messages because the card said 24 hrs. Finally she called said the tech said he pluged it into the wall and I had already taken pictures as proof. When I tried to send to her she didn't want to see the pictures and told me not to call back. And after paying in advance had the nerve to invoice me. Stay away from these crooks!

Carolyn A.

The only reason I am written this review, is because when you find a service provider that deserves acknowledgement for the service they provide, it should be shared. If you find yourself in need of work on your garage door, please call Noe Castillo of Castle Contractor. After years of having our garage door serviced only to have repeated problems, through our Home Warranty Service, they sent us Castle Contractor. Noe provided us with service that guaranteed we will no longer be making repeated calls to have our garage door serviced. And yes, he is licensed. Castle Contractor (951) 303-6208.