Casteel Heating, Cooling, Plumbing & Electrical

Erum A.

I have been using Casteel for regular maintenance for two years now. Both times, they send the same technician, and he is very professional. Before his arrival, you get a message along with technician's picture and his live location. He will not ask you to change or refill gas if you don't need it.
Unfortunately, I also had to replace one of my A/C units. Again, they sent a highly educated/informed and very professional sales rep. I loved what he had to offer compared to other 4 estimates I got from highly knows companies in the areas. They offer 10 year labor warranty which is unheard of because they are confident about their installation. What I have learned during my research that it is not the brand of the HVAC that keeps it going, it is the proper installation of it. I would highly recommend Casteel not only for regular maintenance, but if you need to replace your units, Casteel is the way to go!

David G.

No engineers for design-level problem

My house has a working system, but it uses far too much electricity and doesn't keep the house cool. The upstairs was remodeled and ductwork rerouted from its original installation. I called the 770 number and was connected to a call center (God knows where). All they offered was a service call. I said I needed a higher level solution & asked if they had any engineers. The answer was no. Casteel may be fine for routine outages and simple issues, but sometimes expertise beyond the norm is needed.

Briana L.

My husband and I have recently sold and bought homes, and we have had to use Casteel several times to get both homes ready. My mother-in-law recommended Casteel to us, and now I wholeheartedly recommend them to you. The customer service is top-notch, as is the quality of the appliances Casteel installs. Also, the service is super-speedy, and if anything is awry follow-ups are handled right away. We have had two HVAC installations, plumbing, electric panel replacements, and a water heater replacement. Technicians and salespeople are honest, prompt, and professional. After hearing several horror stories from friends and family who have gone with other contractors, it apparent that we could probably go cheaper, but we would lose the reliability and quality that Casteel provides.

Ebony G.

John was awesome! Thank you so much for your professionalism and service. I called them due to a promotion for servicing my AC unit and now I will be calling them for all my HVAC needs. He was prompt, thorough, and I'm really impressed with the amount of information he was able to give me. Looking forward to doing business with this company again.

Kerry G.

Think twice. I used a mailer $39 coupon for an HVAC inspection and ended up being offered a $8-10K system replacement. They did correctly diagnose a line leak but offered no other solution than an entire replacement. Do not trust such advice, get a second opinion, or get taken to the cleaners. I used my previous HVAC company for the fix, not for a replacement that was not needed.

Jeff L.

Talk about good service is one thing but add to it an education about a ""new to me system"" was an unexpected and appreciated side benefit. The tech was all about checking the system as requested but went further to communicate things an owner would not necessarily have known. That's HELPFUL service and with a smile no less!

Mike W.

I had scheduled Casteel to come do some simple electrical work to replace a cut wire. They gave me a 12 hour window to come so it which is flat out ridiculous. They told me they would show up between 8a-8p. I called at 8a to find out per them to get a more direct time frame. Almost 4 hours later they call me back to tell me that they don't know when they will get there. The dispatcher then tells me they tried to call at 11a to reschedule me which was a flat out lie. So if you want unreliable service and people to just lie to your face then this is the people to hire. Would rather risk electrocution then give these guys a cent.

Allison W.

Technician was great! I was able to receive an appointment the same day I called. Although I agreed on the estimate, I later found out that $250 for one ballast in one light was very pricey. I emailed and asked for a breakdown of the services. I was informed they couldn't do that. Odd! I was told that 60% was installation and 40% was labor? What about the parts? This experience would cause me not too user them again. Plus, the cost


Hi! As stated above, I agreed to the estimate. But...the invoice only said ballast $219, service $39...nothing else. After speaking to other electricians bc I had the work done (Casteel said it could have been an electrical emergency due to
smelling gas), I learned the quote was extremely pricey. This is when I asked for the breakdown which I did not receive. I also asked a question bc there is a delay. This question was not answered. I have the email if needed. Allison Wirth 30043

Alex R.

Very courteous plumber, I liked how they sent a text with a photo of him when he was on his way for an estimate. However, their quote came in WAY too high, 2.5x more than the quote I got from the company I ended up using, and Casteel wanted to use a flexible pipe ""for quicker installations, saving money based on time."" The company I ended up going with used black steel pipe (which should last longer), and still ended up being $800 (2.5x) cheaper. Also, they didn't charge me to try to earn my business the way Casteel charged me $39 just to give me an estimate. Save your money and look elsewhere.

Correy E.

I am extremely impressed with the Casteel team and I am equally impressed with Lennox. I've already seen a major decrease in my utility bills.

I recently purchased a ranch on a basement and from day one I knew the split HVAC system needed to be replaced. I work for a company that does large scale commercial HVAC and one thing I know is you can't cheat on the install. A good install and good equipment means longevity!!! With that being said most of the salesman from other companies wanted to use pre-existing stuff to cut cost. Also they advertised one brand but try to push a lesser brand at the same price. I'm sure you've all seen their flyers!

Seth was the salesman did a great job of going over every detail and answered all my questions.
Scott and Jose where the install team leaders, I felt extremely comfortable leaving my house and letting them do their job! Jeremiah return later to connect both of my units to the internet and setup my icomfort account. What more can I say!!!!!!!