Casteel Heating, Cooling, Plumbing & Electrical

G G.

We had work done by Casteel on 2/9/16. We are happy with the service provided and will be recommending your company to our family and friends. This is our first time with a Trane product.

Rodger S.

Been on the Casteel service plan for about a year and been incredibly impressed. Granted, I feel that HVAC companies are one side or the other, I've only had good experiences with their service. I found them when on Yelp after researching companies to come look at the system in my new house (new to me, 9 years since it was built). The tech did a great job, was reasonably priced, and asked if I wanted to sign up for a service plan, I hate being sold.

I signed up, it was reasonable and came with discounts and priority service in an emergency. They have been back twice for routine service and it's been a pleasure each time. They contact me when it's time for service, their staff is friendly, and the techs are always good. Jason visited yesterday. Professional, knowledgable, and efficient. I'd recommend them to anyone as a typically skeptical consumer. They will tell you about things that need to be fixed but I trust their recommendation.

C B.

I am sure this company is a great company and I know most folks only review companies that they have had a bad experience. I want to help this company improve by posting this review.

I called Casteel to replace my flex duct using material that I purchased for the job last winter. Strange request I know, but the person at Casteel ""checked with the manager"" and said, yes, they could quote me on that...and they scheduled an appointment. Consultant came by and did not understand the deal. He said he would check to see if their company would do a ""labor only"" quote. (again, the lady at the office ""checked with her manager and said yes""). He acted as if I were crazy and that the lady on the phone may not have understood my needs...(no, I clearly explained the deal and she even had to ask her manager). Anyway, consultant said he would get back to me with an answer...and a quote if they could do the job. It has been a week, and no answer. Reliable Heating and Air is here today and they are on board with this labor only deal...with a smile. I understand if Casteel didn't want to do the job, but why say they you could when you can't..and waste everyone's time? Again, I'm sure they are a great company...they just need to understand customer's needs and then follow up a little better.

Steve C.

I woke up to a Lennox furnace that was not heating up the main floor of the house. When I went into the attic to check, I noticed that the furnace in question was blowing air, but the three burners were not lit up.

The second Lennox that was a foot away was blowing, and I could see the three burners lit up.

I had went through Yelp and Kudzu reading the reviews of competitors to Casteel.

Some of the competitors had good reviews with more recent reviews that were less than stellar.

I did call Allgood, but they couldn't send anyone out until Wednesday. I had used them in the past and liked them. I guess that Thanksgiving Week was busy.

I saw Casteel on Yelp and Kudzu. Lots of good reviews.

At 1:00pm, I called Casteel at 770-565-5884. The lady that answered the phone was very professional. She said that she could squeeze me in. I guess that means that the technical person had some time in between calls. She also said that the furnace diagnostic fee is $89 plus repair costs.

At 1:30pm, I got a callback from Casteel that the repair person would be onsite between 30-45 mins.

At 2:00pm, the repair guy showed up. His name was Ben R. I showed him to the attic to where the furnace was located.

At 2:50pm, Ben was finished. He said that he had to clean out some vacuum tube worked with the pressure switch that ignites the furnace.

He also said that if future problems occurred with this area of the furnace, then it might require a replacement of the housing.

He also informed that Casteel offered a preventative maintenance program, which provides two visits. Looking at the second furnace would count as the first visit. The preventative maintenance program also knocks off about $100 from the price of the replacement housing.

I declined on the preventative maintenance.

I asked Ben what the damages were. He said $89, which was the diagnostic fee. I saws pleasantly surprised. I thought there was going to be additional fees on top of the $89.

He accepted checks and credit cards. I paid him $89, and he emailed me the receipt.

Very professional. Reasonable price. Quality work.

I asked Ben for his card. We will keep it in our checkbook so that we can call Casteel in the future for any Heat or AC needs.

Justin B.

Excellent service visit - Paul was extremely thorough and professional. He explained everything in detail.

Leigh Ann C.

When our air conditioner went out we called several companies to get estimates on fixing the problem. Casteel was the only company available to come out the same day, so we went with them. Initially, we felt like it was a good decision, the reviews were good and the gentleman that came to the house was professional and on time. He searched out the problem and explained how he could fix it and exactly how much it would cost. He attempted to upsell us on a maintenance plan (while telling us that our unit was ""junk""), but that's to be expected. He got the air running and we paid him exactly what he quoted us. Good experience thus far.

The problem was that the air went out again the very next day. We called, he came back out and re-investigated the problem. As it turned out, the part he installed on our perfectly good unit was actually the ""junk"". The real issue we had is that not once did he, or anyone else, apologize for the inconvenience or the bad part/installation. My husband had to make a special hour-long trip home in order to meet him and even a small ""so sorry for the trouble"" would have gone a long way. He even left his shoe booties laying on our front steps when he left. It seems to me that exceptional customer service would warrant cleaning up after oneself and apologizing for a mistake regardless of whether the problem was poor installation or a bad part.

I'm not sure whether we'll use Casteel again...I guess we'll see if the problem is actually fixed.

Patrick H.

Certainly not feeling the love and for someone who keeps talking about they are going to take ""amazing care of"" I would hate to see ordinary. I called for a problem with my upstairs AC. They set up an appointment for two days later. Fixed the problem and sold me an annual maintenance contract. Also checked th AC unit for the master bedroom and said evaporator core needed to be replaced. They set that up for the following week. He showed up on Monday and replaced the core. We went out of town Tuesday and Wednesday. When I returned Thursday afternoon it was 87 in the bedroom. I called and they sent Mark out. He got here at 9:00pm and said the core was leaking and would have to be replaced. He also said the company would call me the next morning to set it up. He indicated they should be able to get it done the next day.

I never got a call. I called the office at 11:00 and (as I have every time I called) got the answering service. I had to explain everything in detail. The service said they would relay the message and I would be called back. 12:30 I got a call. When I again explained the problem they had caused she put me on hold for about 10 minutes came back on the line and said ""I am sorry. I know how you feel. We will order the part and call you back when it comes in."" It is now after 5:00 on Friday and I guess we will be spending the night some where other than our bedroom for the next few days.

I don't find that acceptable at all. It is 87 degrees in our bedroom and it is because of their ineptness. Now that they have my money they are in no hurry to fix the problem they caused.

I certainly can't give good reviews for that kind of service.

Zoe M.

on time, did a great job for us and would definitely use again
great people and responsive customer service

T S.

Tech came to my home because both units were not working. Was told main unit won't come on but can get upstairs unit working with new part and refrigerate. Paid $700 and sale person would come tomorrow to give complete quote on both units. Salesperson quoted $12k. Wanted another estimate so scheduled another independent person. He came and turned on main unit, didn't come on first time, remove cover, fan was stuck, cleared fan. Main unit worked instantly, paid $50 to tech. Called Casteel to complain, they insisted they will stand by techs and didn't offer refund. Now I don't trust the unethical practices of the company....DONT RECOMMEND NO MATTER WHO THEIR SPOKESPERSON IS!!

M. A.

Our AC had been broken for months, and GA summer was upon us. After having had a terrible experience with one of their competitors (Reliable Heating & Air-- brought us the wrong furnace on installation day-- which was nearly impossible to schedule as we had to wait weeks-- tried to sell us the one they brought instead and then became exasperated with us when we insisted on getting the furnace that we had ordered), we called Casteel after reading their reviews. The initial ordeal was a blessing in disguise because Casteel was so great to work with from start to finish. Michael was accommodating, unassuming, mellow, professional and extremely knowledgeable. He came to our home the same day we called (even if it was late in the day), patiently answered all of our questions and passionately demystified a lot of the science behind the newest HVAC technology, was well rounded and honest with his recommendations, and was able to have our new HVAC system installed, without incident, three days later. Sean and his trainee, DJ, did the day-long install and were so professional and respectful of our space and family... It was as though they weren't even there! Sean explained out new equipment patiently and made sure all of our questions were answered. Overall, Casteel's customer service couldn't be better. I feel confident that our HVAC needs are in great trustworthy hands. Would recommend to anyone.