Casteel Heating, Cooling, Plumbing & Electrical

Susan G.

I am pretty picky and was very surprised at the outstanding care shown by the Customer Service Team, Sales Team and the Installation Team. Everyone showed outstanding professionalism,courtesy and enthusiasm for their jobs and company. They made the process of purchasing two new AC units seamless and painless.

Amy H.

Overall my plumbing service with David was great.

Schedule:
I was annoyed at first by the technician showing up an hour after the appointment window. But to be fair, Casteel promised to call an hour prior to arriving the house and they did.

Actual Service:
David was very professional and knowledgeable. He took time to explain how the plumbing system works in the house and answered all our questions. He quickly diagnosed the problems and informed us what needed to be done. After the service, I received a detailed description of work done within 15 min.

Price:
They were the second plumber I called to diagnosed the problems and their quote was within $3 of the quote from previous plumbing company.

Crystal J.

Wonderful! Wonderful! Wonderful! Is the only words I can describe how Casteel treated me today. My condenser in my air conditioner went out on Sat so I called Casteel to set up a service call. The CSR was polite, understanding & thoughtful. Today the CSR called again to let me know that Tim my technician was on way. Tim introduced himself, diagnosed the problem, & had my home back cool again within an hr & a half! This is the absolute best service company I've dealt with & their prices are fair too. They gained a loyal customer today!! Awesome job Casteel!!

Helmut B.

THE WORST, 15 month old system with 2 year maintenance contract and unit fails. If I want service before 3 weeks I need to pay. AVOID THESE CROOKS !!!!!!
Hope you get to read this review before they stick it with the other 240 bad reviews.

Carmen O.

Over the winter, my husband was out of town and our heater went out. Looked up yelp and decided to take a chance. They are wonderful! They came to my house within a few hours, found the problem (and showed me!), and repaired it same day! They were extremely professional and respectful. Also, my father-in-law is a home builder and he thought they offered a fair price for the repairs.

I'm about to call them again because I think my air conditioner is out... it's nice to know exactly who to call in these situations.

Joe B.

I've heard of being busy, and I'm glad the company is doing well. However, I called at 9:45AM on 6/27 asking for a ""service call on a unit"". Now, I never did say whether it was for a routine PM or a broken system. However, I was never asked, either!! I was simply told that they were scheduling for July 7; ten days out. Wow! Sounds like someone needs more capacity!!

William M.

The technician was very friendly, knowledgable and went above and beyond to help solve the problem. Definite win.

Ken P.

I have been dealing with Casteel for the past 9 years. I had a problem with my Trane units and replaced them with Carrier units 8 years ago, which were installed and serviced by Casteel. Every year since these units were installed, I have had one problem after another. On four occasions, the units were serviced one week and one week later at least one of the units stopped working. I've had a compressor replaced, valves replace, coils replaced, leak detection tests completed, capacitors replaced all in the 8 years I have owned these units sold and serviced by Casteel. In addition, I took the advice of the owner and added a return vent, added insulation, and had ductwork sealed and after all of this work, the two units were not sufficient to cool my home and the units continue to fail. After evaluating replacement of the units with different HVAC contractors, I found that Carrier issued a Dealer Service Bulletin for the units and recalled the Bristol compressors which were installed in the units back in 2012 and I was never notified by Casteel that a recall had occurred. Instead, Casteel continued to come to my home and place a band-aid on my units until I have reached this point where both Casteel and the Carrier units have to go. I know this company gets many great solicited reviews but in this unsolicited review I would definitely NOT recommend Casteel for service or installation of any product in my home.

Dave H.

Wow -called for a simple quote ""How much to install 3 Nest thermostats""

Answer was - we don't have pricing in the office - we will have to send a tech out to tell you the price. To which I asked ""and is there a fee for that?"" He replied ""Yes - $90 service fee"".

SERIOUSLY??!!! He wouldn't even give me a ballpark number... i said what do you think? $100 per thermostat, $500, $1000??? His answer was ""we can't give numbers in the office, our tech has to come out"".

Give me a break.... So if its outrageous, then i've just blown $90 to have a tech come out and tell me that...... What a terrible business model......

Jason D.

Great customer service, honest and fair service advice and pricing. Nick got me all fixed up and AC unit is running great. I found my hvac company, no need to go anywhere else.