Casteel Heating, Cooling, Plumbing & Electrical

David W.

You better watch out when calling this company. They came out and told us, the compressor was no good. The technician gave us a price of 7700.00 and that was labor only. I called another company and it was a condenser control, that was a 20.00 part and 350.00 in labor to clean the unit. These guys are unethical as hell and you better be aware!

Larry R.

Casteel Recently installed a New Toilet and Sink facet in our home and The Gentlemen and The Installation Both Were Absolutely ""PERFECT"". If anyone reading this post needs any Plumbing or HVAC work done. I would Reccomend Casteel 101%. A Few years back Casteel also Installed a New AC & Furnace in our home and It was Also 101% A Great Job.

Ronald S.

Bought a new heating and A/C system from them last July. After over 20 service calls it looks like they have finally got it to working correctly. I wish I had the time and space to list everything out that they had to come out and fix, repair or replace in the last 10 months. Just to give you an idea. Tech stepped on air filter, crushed it and put it back in. had to call for service due to air not blowing, 3 times for condensation shutting off A/C. It took multiple times to quite down the A/C.
After the last repair I got a call from their customer service rep. following up on the service/repair they did. She stated that she would be following up with me for the next 3 weeks to make sure everything was good. Not one follow up call!

Robert P.

Paid almost twice what the going rate is for changing an A/C capacitor. They were fast, and I needed it repaired in short order. Won't use them again. Tired of getting ripped off. The dispatch fee of $89 is not credited toward the repair if you choose to go forward with the repair, very unusual. The Tech was very good, not his fault.

Annmarie D.

Waste of money. Call a real certified Plummer. Charges for absolutely no resolution. Should have been able to see and stop leak.

Grant P.

Cancelled two consecutive appointments to reconnect a ceiling fan. Tech did not follow health protocols, did not quote a repair price, did not clean up after himself and wanted $389 for 53 minutes work? Nope, contested his cost.
Bad experience. Do not use Casteel.

Ron F.

I applied for Casteel to contact me about replacing my water heater. They called at 7:30 AM Sunday morning. I explained I was not happy with the TOO EARLY call. The representative told me Casteel is open 24 hours a day (which does not make it better for me to be called SO early). The representative asked me if she could call back later. I said Yes. She never called back so I called Casteel around 8 PM. The new representative was polite and professional. I was told they would charge me $89.00 to send out a plumber to give me a quote. I already received a quote from another company without having to pay for a plumber to come out for a quote so Casteel loses any chance at my business.

Marc B.

Absolutely would not recommend DO NOT USE!
I got them out for a quote ( paid $120 call out ) for them to tell me my AC system needed parts, and would cost upwards of 6k just to put right but the recommend a new system, which would be around 20k
I obviously said, no thank you ill get a 2nd quote.

Got another company out a few days later, smaller company based in Chamblee, they not only quoted $550 but fixed it there and then, took them less than an hour, I really do hate companies who operate like Casteel they deserve to be shut down

Ally N.

I had a great experience with Jeremy for my electrical work. I needed an additional camera installed and a couple of outlets outlets checked. My security system doesn't install high voltage despite selling the cameras (another story) so we had to have an electrician come out and find a power source for the last camera. Communication over the phone was great. It was easy to book and I received multiple follow ups. I received my estimate and moved forward with booking the next weekend.

Jeremy was very nice, courteous, and clear with communication. He was respectful of our home and did a great job. He gave us additional background information on why things would or would not work for the camera install as well as on the outlets. I appreciated having that knowledge shared with my family. Based on my experience, I would go back to Casteel and have Jeremy work on any other electrical issues if needed.

Joan P.

Per an advertisement received in the mail, I contacted Casteel to check 2 HVAC systems. First tech arrived, was condescending (used to that attitude being a female but this was extreme) and before any assessment said, ""I *will* find something wrong."" Told him to leave.

The company contacted me asking to send a different technician... OK. Appointment was scheduled, received an email stating tech was en route so I followed his progress online. He was 1/2 mile from my location when I went onto the porch to await his arrival (leaving my phone inside). Almost 1/2 hour later, I went back into the house, checked my phone and had a text message, ""THE TECH HAS ARRIVED PLEASE ANSWER THE DOOR"" followed by another, ""Okay, we have cancelled."" The technician went to the wrong house and it took many texts for them to acknowledge he WAS indeed at the wrong location. The text exchange continued pressuring me to reschedule! Um, NO!

If you get an advertisement in the mail for Casteel HVAC service, THROW IT IN THE TRASH.