Carter Services

Sandra R.

I used Carter Services and had a great experience. The tecnichian was professional, and it was obvious he knew what he was talking about. I felt like I received excellent customer service which unfortunately is rare these days. My dishwasher was repaired and runs like new and he also gave me some tips to keep it running smoothly for many years to come. I will definitely call them again and refer them to all my friends.

Kennedy N.

What a joke! Charged $60 to come out then quoted $208 to replace oven door handle screws! I believe the only one who got screwed was me! i gave them there $60 and told them to hit the road! You got my $60 but lost all my business. When i was dealing with liberty for many years buying all my appliances and repair, never have i had a problem! Nothing but a rip off!

Jan H.

Our GE built in refrigerator was not working properly and we called Carter Service on a recommendation from someone. They diagnosed the problem and fixed it, charging us $750 and taking about 2 weeks to fix it. Rather than really figuring out the problem, they simply replaced the most expensive part in the system. Fast forward four months of defrosting the freezer every week, they finally replaced two thermocouples (total parts cost of $50), and refused to refund us the charges for their incorrect work. They did, however, send us a coupon for ONE FREE SERVICE CALL!! Value $70.

DON'T DO IT, DON'T USE THEM.

Stacey T.

The last two times I have called them to come out and look at an appliance I have ended up with an inflated repair quote. I honestly believe that this is their gimmick. Charge $69.90 for the visit. Offer a ridiculous repair quote and walk away. They quoted me $700 to repair my hood vent and over $900 to repair my cooktop!!!! No thank you!!!!

Tiffany L.

I'd love to say I had a great experience with them the times I've used them, but everytime I think about Carter Services, I want to cringe. Carter's customer service motto is"" Over promise and under deliver, keep the customer waiting and get mad at them if they don't like it.""

Viking recommended Carter for warranty repair to replace a faulty door hinge and gasket on my refrigerator. The door hinge was installed incorrectly and the gasket was the wrong one. The repair guys said they would re-order the correct gasket and return to install it. After three failed attempts, I gave up, and got rid of the fridge. Three or Four separate appointed days of waiting 3 hours each time for them and Carters just couldn't get it right.

Recently my dishwasher went haywire, and my contractor said to call Carters. I was gunshy but called. Kevin on the phone was snarky and dismissive. It's time to move on and find a new appliance repair company!

D L.

I had them installed a major appliance at home and I found them to be friendly and helpful. The installation was done right and clean. The service guy was helpful and answer all my questions. Pricing was ok. I don't think they are the cheapest around here. But the job was done professionally. I will use them again for future services.

Drew S.

First of all, I had some reservations after reading the reviews. We have a ""U-Line Wine Cooler) (small refrigerator), that was flashing an error code. The U-Line website indicated that Carter Services had received specialized training and had proper tools to service U-Line equipment. They are the closest repair company to our place. I called and spoke to a appointment taker, they asked a few questions and then gave me a 4 hr window for the appoint. Also, there is a $69 service charge to come out. He also said the technician would call to verify a day before the appt. That all happened as mentioned. The Tech came early in the afternoon (maybe first in the 4 hr. window). The tech diagnosed the problem as a defective fan motor. (The unit was still running but not cooling very well plus indicating code ""E5"".)

The Tech gave an estimate of $300 to replace the fan motor. (I expected that they would have to order the part and return to install in a few days.) I was very surprised when the Tech said he had one in his truck! I authorized the repair. The Tech came back with a thin board to protect the floor as the unit needed to be removed from its enclosure. It took about 15-20 minutes to complete the replacement and reinstall the unit in its enclosure. Total cost $309 and still working fine. (12 days after repair).

The reason I did not give a 5 star rating is the price. I have no way of knowing whether the repair price is reasonable or not. I think thats where most consumers are at a disadvantage. For a repair like this, we are not (usually) going to ask 3 different repair companies to give us a quote for the repair!

Based on this experience, I am a satisfied consumer.

Kate D.

We have used Carter 3 different times for 3 different issues. Each time they have been prompt, professional and honest. My first issue was an electric issue. They were on time, fixed it and replaced a fuse that was about to go bad. Therefore preventing another visit. Another time our washing machine went down and the technician told us it was not worth it to repair it and we should just buy a new one. Carter does a great job and I appreciate having them as a resource.

Denise S.

Friends recommended that I call Carter Service for my refrigerator that is having a problem. Kevin was very helpful in getting an appoitment set up right away.
Scott called me about 10 mins prior to getting to my home so that I could leave work at meet him there.
After checking out my refrigerator, he was very honest about the situation, didn't try and talk me into unnecessary and costly repairs, and simply said that it was best to get a new refrigerator even though my current one is only 7 years old.
Would definitely call them again for service assistance.

Raaj S.

This is the rudest most unprofessional company I have ever dealt with. I called with service questions and the lady was totally useless. All she wanted to do was send a ""service technician"" out for a minimum charge. I told her I knew exactly what was broken and wanted an estimate how much it would but she refused to let me know or talk to a ""service technician"". Appliance repair companies have always been sahdy imo and this company has to be the worst. Glad I didn't have them out. Hope they go out of business.