Carolina Cool

Brian K.

Carolina cool replaced a small HVAC pipe in my 1 bedroom condo which is a rental. Brand new flooring and cabinets were installed less than 2 weeks prior to HVAC work. HVAC pipe broke the following day and flooded my unit and several units below mine. Flooring and cabinets had to be replaced. Initially Carolina Cool took full responsibility and told me they would cover ALL my costs including loss rental. Over the next 2 - 3 months Carolina Cool changed their tune and said they would only cover drywall replacement. I got nothing from them! I had to file a claim with my HOA who did cover all repairs but not the rental income I lost due to their bad work. I lost more than 5 K in rental income. DON'T USE THEM. Plenty of other good companies that stand behind their work.

Warren B.

Carolina Cool is an amazing business. Our HVAC system was giving us trouble, ( it was the original with the home built in 1977) and we were having issues getting it to work. We called Carolina Cool on a Thursday and spoke with Carol and she scheduled technician Stacy to come out the next morning. He arrived on time and inspected the unit. It was full of dirt and mold.....he took photos to show us... and there was just a complete failure in the unit, being 44 years old. Also we noticed that pieces of black gunk had been coming out of the ceiling registers and Stacy showed us our duct work was literally falling apart. Jason, a salesman came out and confirmed what Stacy had told us and by the that afternoon gave us a bid for a new system. The price was great, we approved it and work began then following Monday. CJ and James arrived on time Monday morning and immediately began the tear out. When they brought the heat pump down from the attic we were amazed at the dirt and mold on it...really gross. No wonder my wife's allergies were going crazy since we moved in 6 months ago. CJ and James were professional, neat and clean with their work, friendly and extremely knowledgeable. They answered all our questions and addressed out concerns. The work was completed exactly when they said it would be and our new HVAC system is up and running great. We are EXTREMELY happy with Carolina Cool and they deserve a 100 star rating. Thanks guys!!

Nancy R.

We recently had Carolina Cool install a new HVAC system and we were so impressed with how professional, knowledgeable and thorough they were. We wanted the Unit in our Attic moved to a location that made it easier to work on and we also wanted the Unit outside moved from the side of our house to out back. Geoff, the salesman came several times for measurements, etc. and brought a contractor with him to verify what could be done with the job. He also came back with the two guys that were installing the units and the Electrician to make sure that all were informed of exactly where the units were to be moved to. The two men that installed our Unit, Steve and Ivan, were wonderful. Steve was the senior installer and the amount of knowledge that he had was so impressive.... and so nice to see. He worked meticulously to ensure that everything was hooked up correctly, checked all the existing duct work, added a new/additional return at the other end of the house, labeled everything.... so detailed and efficient. Both men were so professional and knowledge and so polite! We had used another company for the past 9 years and were constantly disappointed. We will now be using Carolina Cool for everything. We also found out that they do plumbing and electrical work too.

Mike C.

My parents used a prior company and had to call them back several times. Did some research and found Carolina Cool. Quick response and technician was professional. Resolved the air conditioning issue quickly and with one visit. Would definitely recommend them for your HVAC needs!

Dayna K.

Had a new HVAC unit installed. They were very professional and knowledgeable when asked questions. Also very responsive when the old unit went out. Highly recommend

Chris T.

Quick response, excellent customer service, knowledgeable service technician and a reasonably priced annual service plan to insure HVAC is properly maintained. I recommend these folks!

Robert R.

Carolina Cool is ABSOLUTELY the best HVAC company in the area. They are a local, family-owned business that has deep roots in the community. They also have licensed electricians on staff, so they are a full service organization. You can hear their ads on most local radio stations. They are such great people to work with. Now that's cool

Brenda Z.

There was an electrical problem in my condo and I was quoted an $80 fee for the technician to come out, plus parts and labor. When he showed up all the technician did was tighten some loose screws in the circuit breaker box. He also checked to make sure everything was tight in the main box outside. I watched all of his work and no parts were involved. He was here no more than 20 minutes. As he was leaving he told me my final cost would be only $100 (which included the $80 fee). My credit card was just charged $155, which they claim I signed off on (I did not) and I have not yet received a statement from them. The work was done on Friday, today is Monday and they said I would get a statement in about 3 days. I do not recommend this company for any work. It feels like a bait and switch routine. Everyone seemed nice and friendly but the technicians are not on the same page as the billing department. I don't appreciate being told one thing by the technician and then charged way more than that by billing. My experience with this company was a huge disappointment.

Joe F.

Called them up for a quote set an appointment. Between 2 and 6 they said. Never showed never called. Arg

Dan S.

This should be the company you call for ANY air conditioning or HVAC issues/installs you'd have in the Grand Strand area. We had an issue that arose with a condo we own in Myrtle and was contacted by our homeowner representative that there was no air conditioning in the unit. The contracted company had sent an estimate to the representative that seemed crazy expensive, to tge tune of $750.00 JUST for the test. Any parts/repairs would be additional. Calling friends in the business only confirmed that it was way way way out of line for that. Upon looking in Yelp and seeing Carolina Cools reviews we figured lets reach out, no harm no foul. We spoke to Mike who was EXTREMELY quick to respond. He listened to us, explaining how they have a much much less expensive test the initially start with... if that is not sufficient they then go to the 2nd test (which is the only option we were given with the other company) and he stated that test would be $450-500.00 IF NEEDED, AND that we would not pay for the first test since it would not have found the leak. We immediately knew we weren't hiring them. They went out the same day (yesterday 6/2) and found a leak. Mike called us, explaining the leak and that it was found on the first test, the less expensive test ($167.00) !!!!!!!!!!!!!!!! So far we would have saved a sizeable amount of money. We gave the green light and he said a technician Joe was going to handle the job. Mike then called us as work was being done reassuring us that Joe was very capable. All very important things to hear, and know when you aren't on site. Today Mike called us (6/3/20) to let us know the job was completed, however as Joe tested the system he encountered another leak... unfortunately this leak is in a place that would put Carolina Cool in a predicament with the other company as the leak is in a chase that has other condominium lines running through it. Mike then went on to do something that was AMAZING and told us since they didn't officially fix the leak that they weren't going to charge us. TOTALLY UNEXPECTED, totally APPRECIATED!!!!!!!!! THANKS THANKS THANKS!!!!