Carolina Conditions Heating Cooling Plumbing Electrical

Shantell B.

I called for 2 inspections on my new build HVAC and Plumbing. They gave me a time from 1130 to 1300 for both to arrive. The day of the inspection, the two inspectors called and said they were on their way and would be there at 1130. The proved to be true, they were both there by 1130. They both introduced themselves, which was pleasant and commensed to inspecting. Every little piece of information or question i had they answered. A question as simple as, what is that white thing coming out the ground, yes i know it now to be sewer, was explained. The HVAC technician was also informative explaining how the AC works and how to properly use my AC control system. This is the type of professionals needed in every arena. I am so appreciative of these two Michael and for some reason I cannot remember the other technicians name, my apologies. Customer service at the highest level. Give these gentlemen pay raises. Great job. Much appreciated.

Raena D.

This place advertises ""24/7 emergency services"", yet it took us almost 5 hours to reach anyone in a dire emergency. THEN, they informed me that they couldn't have anyone come out here for TWO DAYS!!! Absolutely ridiculous and unprofessional!

Ruth W.

Forest Bunting came out today and cleaned my driver vent duct work. Very professional and did a great job. Frightening how much lint accumulates in this line. Highly recommend Forest and this company.

Margaret C.

Carolina Conditions worked us into the schedule on short notice after our leak from the meter to the house was located. The tree roots were so extensive that they felt that an excavator MIGHT be needed which would require locator services for other underground lines. When that could not be worked in until 3 days later, they came back out after 4:00PM, manually dug out and cut tree roots to get to the leak, repaired the leak and restored full service to the house. The plumber said ""I just couldn't see you folks going 3-4 days with a leak while you wait for the locator services to come out."" Unbelievable!!! Who thinks customer service like that any more!!!
HIGHLY RECOMMEND AND WOULD USE AGAIN!!!

Douglas M.

I was unfair to Carolina conditions in my initial review , I let my frustration s get the best of me, my wife and I bought our house in 2016 and although we are seniors, we were very naive, and were ripped off by most everyone we dealt with, trim that was supposedly replaced was caulked and painted over, ac ducts were never replaced like we were told, the list goes on, I recently had heart surgery and was out of work and money for 3 months, now we are trying to get fixed what we can afford, so when someone gives us a verbal estimate of one amount, and then we get a written amount for a thousand more, I felt like we were being taken advantage of. I don't believe this to be the case with Carolina conditions, they were all very polite professionals, so I apologise. Just wish the world had more compassion for one another. God bless us all. And to the owner of C C, thank you for your service, I have 3 brothers 2 retired from the Marines, and 1 was in the Navy. 2 Grandsons that were in the Army.

Rico R.

Please know that Carolina Conditions will not stand behind the equipment they install. My unit, installed by Carolina Conditions, was within the manufacturer's warranty. They refused to inspect the problem without the $89 diagnostic fee despite me offering to provide photos and video of the water coming from the unit into my home. They stated that their labor warranty was only for 12 months and I would be expected to pay for labor so they could pay their technicians on top of the diagnostic fee. So, please know that beyond that first year you are on your own and they will make money off of you for the diagnostic and repairs so the 10-year warranty they say the product has, really isn't worth much to you unless you're fine paying a diagnostic to receive an undeterminable quote for equipment that was installed by their technicians. They literally worked to find every loophole possible to not have to cover the equipment. It's just not good business. If you're okay with that, by all means take your chances, but I'll look for a company that stands behind the equipment they install.

Liz W.

My air went out today (Sunday) so I called a few companies to see who could help. A couple of the companies told me I needed to wait until next week, but Carolina Conditions sent out a technician to figure out the problem. He fixed the problem while on the inspection call. I expected to wait for a few days to get it fixed, but they took care of me the same day. I highly recommend Carolina Conditions!

Michael Y.

The team at Carolina Conditions is great! They take the time to identify HVAC issues, do complete inspections, and find ways to fix each one of the properly. They don't cut corners and are not the ones to call if you need something improperly fixed - they are the ones to call when you need permanent solutions - heat leaking from ductwork, energy inefficiency, proper maintenance of the HVAC system, upgrades, and complete HVAC replacement. They may be more expensive than some other companies, but the money you will save in improved efficiently and energy conservation are well worth it.

Rob L.

I work for a large office building where Carolina Conditions has done several jobs to replace/improve outdated plumbing. They have been on time and have done excellent work! We also have had them do work at multiple rental houses for air conditioning, plumbing and routine servicing and they have always been solid! I have a lot of trust in these guys since they have been professional and reliable time after time! Would highly recommend!

Sean J.

Terrible experience. Tech came out and worked on my unit. Said it was wired incorrectly and redid all the wiring. Then parts started burning out and a new tech comes out to take a look. He says that the unit was still wired wrong and that's what caused the damages. The company is now trying to bill me over $700 to fix what they broke! Absolutely ridiculous! Take your business ANYWHERE else.