Carolina Conditions Heating Cooling Plumbing Electrical

Carl S.

After being out of power for five days during our storm Helene in September, 2024 I decided to have a Generac Whole Home Generator installed. After getting bids from three companies, I went with Carolina Conditions. They were the lowest cost ($4,500 under my highest bid) and could do it in the most timely manner.
The install crew, lead by CJ Van Etten arrived on time and got right to work. I did tell CJ how I wanted a neat appearing installation. Of course during the day I had numerous questions, and each one was answered with easy to understand replies. I was very impressed with their attention to details during the install, while always being aware of my property and plants surrounding the generator site.

The whole install team did a great job and as the customer, I was delighted with my install! SC Stimson

R H.

I recommend this business. Blake Brooks was the rep sent 2 times to work on projects. He's responsible, knowledgeable and professional. Wonderful experience.

John G.

We used Marcus for our electric meter box replacement. He was very knowledgeable of what he was doing and the process of getting our service back on. I will definitely work with them again.

Richard L.

Called Carolina Conditions to replace a cgfi outlet, no wiring, outdoors with easy access, just a simple job that should take 15 minutes or so. The outlet itself costs about $15, The charge from Carolina Conditions was $288.

Tiffanie C.

I needed an electrical wire removed from an old AC Unit the previous owner had wired illegally. The technician came out on tine. Was extremely polite, and even petted my cat who begging him for attention! 15 minutes and he was done! So grateful for the promptness, politeness, and (I'll admit) ... for petting my cat. Nit everyone likes cats, and some are afraid of them but when a cat meowing at demanding pets... he was so sweet to her and I really appreciated that!

Joel H.

I had them out here yesterday to look at my AC system. It was working in October, but not functional now. I called and asked for their $99 maintenance special. I always knew it would probably cost more, such is the way of HVAC in my experience. Upon arrival, the technician checked exactly one thing, the refrigerant level. Finding it low, he informed me that he could not service it because it used R-22. Fine. I get it, my system is old and needs replacing.

I still got charged the full $99, and I did not even get offered a receipt. I do not feel that there was enough work done to justify the bill, and that a more honest company would have treated it like a free quote (which Carolina Conditions claims to offer). It seems like a bad business decision to lose a customer (and a 5 star review) over a hundred dollars. I do have to get a new system, but I do not have to buy it from them. If I had put that hundred dollars in a window unit, I would not be burning up in here tomorrow.

Before I end this rant, I want to explain why they didn't get 1 star. The customer service rep on the phone, Kim, was phenomenal. She was friendly, professional, and quick to get me the appointment. Also, the technician was very good as well. I suspect that my complaints with this company lie with management decisions rather than with the front line employees.

Shantell B.

I called for 2 inspections on my new build HVAC and Plumbing. They gave me a time from 1130 to 1300 for both to arrive. The day of the inspection, the two inspectors called and said they were on their way and would be there at 1130. The proved to be true, they were both there by 1130. They both introduced themselves, which was pleasant and commensed to inspecting. Every little piece of information or question i had they answered. A question as simple as, what is that white thing coming out the ground, yes i know it now to be sewer, was explained. The HVAC technician was also informative explaining how the AC works and how to properly use my AC control system. This is the type of professionals needed in every arena. I am so appreciative of these two Michael and for some reason I cannot remember the other technicians name, my apologies. Customer service at the highest level. Give these gentlemen pay raises. Great job. Much appreciated.

Raena D.

This place advertises ""24/7 emergency services"", yet it took us almost 5 hours to reach anyone in a dire emergency. THEN, they informed me that they couldn't have anyone come out here for TWO DAYS!!! Absolutely ridiculous and unprofessional!

Ruth W.

Forest Bunting came out today and cleaned my driver vent duct work. Very professional and did a great job. Frightening how much lint accumulates in this line. Highly recommend Forest and this company.

Margaret C.

Carolina Conditions worked us into the schedule on short notice after our leak from the meter to the house was located. The tree roots were so extensive that they felt that an excavator MIGHT be needed which would require locator services for other underground lines. When that could not be worked in until 3 days later, they came back out after 4:00PM, manually dug out and cut tree roots to get to the leak, repaired the leak and restored full service to the house. The plumber said ""I just couldn't see you folks going 3-4 days with a leak while you wait for the locator services to come out."" Unbelievable!!! Who thinks customer service like that any more!!!
HIGHLY RECOMMEND AND WOULD USE AGAIN!!!