Byington Electric

Aric W.

This place is a joke. I live in an apartment so I was forced to use them by my management company. Absolute terrible experience!

I had a basic outlet installed and the technician was nice and did a good job. Problem came when the bill arrived several weeks later much higher than the estimate with no breakdown of parts and labor. I naturally wanted to see why the bill was higher than expected so I asked for a more detailed invoice.

Long story short, they absolutely refused to be transparent and provide an itemized list of parts.
Their attitude and response was that I should ""just send a check and be done with it"". Very unprofessional and unpleasant people in charge of customer service. I mean it's laughable how bad it is.

Do yourself a huge favor and do not give Byington Electric your business. Trust me, they don't deserve it.

kristine a.

Horrible customer service.

When explaining a current electrical problem the response I got was: ""well, what do you want me to do about it?"" .....ummm, take a look and fix the problem! I was then transferred to another person who started asking me the voltage of the power source; I don't know I'm not trying to electrocute myself to try and figure it out.

Taking our problem and money to an electrician who is happy to help.

Amber W.

Updating my review now that the company has come to perform the service. They are worse than I could have imagined.

1. came unprepared without supplies
2. speaks very little english
3. claims that something ""cannot be done"" when my property manager, who is not an electrician, has fixed the same issue in the past.

This company is inconsistent and incompetent to say the least. I have yet to speak to a single person who is helpful or knowledgable.

Sarah S.

This company is an absolute joke. While Reggie who seems to handle scheduling, is a nice person, they clearly don't have their act together whatsoever. I first contacted them in November to schedule an estimate to add some outlets to my home. I was promised a call back that week with available times and never heard back. I tried them the following week, was again promised a call back with times and nothing. I let it pass, I was busy, the holidays came and then finally I just really wanted these outlets dealt with. So, I called back, they took two people to find my initial request from nearly two months prior and had to call me back twice to figure things out. Once they found my initial paperwork, I was then told they'd call in a couple days to finally schedule something. 2 days turned into 4 (I called in this period to follow up and was again told they'd get back to me with an appointment time in a day or two) and they finally called and after months of trying, we actually made an appointment. Brilliant!

Today was finally the day of the appointment. I worked from home and planned my calls and meetings around them in order to meet the manager/owner at my home between 10-12 this afternoon. 11:45 came and no word so I called and once again, Reggie was nice but had no idea who I was. Had to call me back after finding the work order and explained that it was actually his boss who was due to come to my home but he hadn't even come into the office yet. Reggie explained that once he does, they'll give me a call. This means clearly he'd be much outside the scheduled window we had.

Reggie calls me back to give another update and says that unfortunately they have to fully reschedule for another day. Unacceptable. I asked to speak to his boss, was put on hold forever and finally got a call back saying they'd be here between 2-3 today. In that time frame I called my landlord and asked that she PLEASE engage another electrician as this company is clearly a MESS. We are doing just that.

Such a waste of time.

Donna M.

A gentleman named Ron just saved my day. An employee dropped her work keys in a busy street. Ron found the keys, called us and waited to meet for a hand off. Thank you so much Ron. We need more people like you in the world. I plan to pay it forward!

Jake ..

I cant even start to explain the nonsense. But this place is slow, flakey and has huge communication issues.

I'm sorry I gave them a second chance. What a waste of my time. Lets just say its been almost 4 weeks and the issue hasn't been fixed. my advice to you: KEEP LOOKING.

boo on this place.

Diana R.

I came home from a super stressful day to find my power out. I expected it to be out tomorrow morning, so I was quite irritated that it was out early. I called my landlord, and he put me in touch with Byington Electric. The man I spoke to on the phone was helpful, cheerful, and polite, and he sent a worker out. The worker came and between his fixing the problem and my first phone call was probably a total of 20 minutes. I was ecstatic!

Dawson F.

I will begin by saying that the serviceman fixed the problem; my light now turns on & off, good. The arrival time was changed twice, which was annoying, but not too much of a problem. The problem was the customer service, and it was well below par. I was greeted with hostility by an aggravated serviceman who told me it took too long to open my door. He dragged his ladder onto my wood floored flat and didn't bother to place a rug down when he mounted, which scratched my floor. I did not receive an apology or even an acknowledgement in either case. He did fix my light, but there are many options when it comes to electricians in the city and I would give my business to someone with customer orientated service.

lisa j.

Called them to do some work at my elderly parents home in the city. Guy sent was not very pleasant and we had to call someone else to redo some of the work. The guy who was there was in a hurry and really didn't listen to what the problem was. They also are very slow in returning calls and never compensated my parents for having to get someone else to correct their work.

Frank M.

Just had outside flood light installed by Byington replaced as they were incorrectly installed, and the light switch for it was also done incorrectly. I would not u se this company for any electrical work if you want it done right the first time and not have to pay for the work twice!
Frank M.