Byington Electric

A B.

After all that Byington did show up. They did finish the work. They did a great job. They are great guys but they are over worked and take on too much work. They can't give the great customer service they used to give.

Howie D.

A person with a company van had his dog off leash in the park. The dog came running very fast at me and my on leash small dog. My dog screamed as I picked him up. The owner came up yelling that the dog was friendly. I yelled how was supposed to know that. He then said that the dog that I was holding and who was quiet was the aggressive one. I have no idea how he could say this. The discussion got heated. When he finally realized that he should apologize the woman who was with him decided that she should mouth off. The man said that his father owned the company but that the number on the side of van was his cell phone. If this is how they treat someone who is walking their dog in the park, how do think they would do with your family, employees or customers.

Andrew B.

Tim from Byington Electric is fantastic to work with, very professional and really knows his stuff! I am a property manager here in San Francisco and we use Byington Electric for all our electrical jobs (large and small). Additionally, a big shout out to Caroline (who answers the phones) as she is always happy to provide us information regarding dates of work completed at our buildings or assist in scheduling new jobs. Check them out! You won't be disappointed.

Karen H.

I have experienced nothing but great and accommodating customer service from Byington Electric. They are specialists in fire alarm systems and have serviced my building's system for many years. Matt is professional and very knowledgeable especially about the new San Francisco City fire ordinances and building requirements. It's reassuring that he is on top of all the complicated upcoming changes to the laws so that his clients can stay compliant. Thanks, Matt!

Caroline in the office was a pleasure to work with too. She was very accommodating and scheduling was easy. Thanks, Caroline!

I would not hesitate to recommend Byington Electric.

Mike N.

I've personally worked with Matt on a number of my projects and have also referred him to a number of my clients. I can always depend on him to be on time, give me an honest bid and deliver quality work.

Ava M.

I called Byington because half of my house didn't have power and they came out promptly to resolve the issue. The guy who showed up was very professional and knowledgeable. I was referred by a friend who has been a loyal customer and has nothing but good things to say. I saw all of the yelp reviews and almost didn't go with them but glad that I did! Thanks again!

Nan F.

Very helpful and responsive. I was ill and missed their call - they returned within 2 hours and took care of the problem. Thank you.

Dan M.

Why would you contact them...they'll never call or email back?

Just don't even bother.

David F.

While there were some real issues with customer service, some were overblown on my part after talking with the owner. He was forthright and honest about the situation and deserves some credit for addressing them with me.

Jessica G.

Totally unprofessional and not respectful of your time.

I was connected to Byington through my property manager after a light switch stopped working in our apartment. I spoke to Alan and, when he was unable to send someone out before we went out of town for a few days, we agreed upon a date for 2 weeks later. The day arrives and the electrician never comes. Odd and particularly annoying as I have two toddlers and keeping them both home to wait for someone is tough. After 2 hours of waiting, I called to see what was happening and am told Alan is ""out sick"" but that our technician is out in the field. The receptionist said she'd call me back. Several hours later, she calls me back to reschedule. I asked if it was possible for someone to come out that day (the light switch is in one of my kids' rooms and we'd really like it fixed!). She says that they cannot and that my technician is ""out sick"". Yikes. Sounds like there's a lot of illness going around. (Unsurprisingly, when reading the reviews, I read several other customers who'd had trouble with no-shows and when calling in, being told the techs were ""out sick"".

I agreed to reschedule for another day and she asks me if someone can come Monday. I'm unavailable during the time slot she has and I ask if we can do Tuesday. No. How about Thursday? Nope, but they can do Friday. I tell her I can't do that day and I hear her talkign to someone else in the office. She puts me on hold and then the man who she was talking to gets on the line. ""You need to give us some times that work for us so we can come out to do this"". I tell him I've given a few times the following week but can't do the days the receptionist suggested. He proceeds to berate me for not having more availability. I calmly told him that I'd speak to my property manager to see if she has any other electricians who might have more availability and he says ""fine, do what you want"" and hangs up on me.

So, to recap: Byington makes an appointment, does not show up for scheduled appointment time, refuses to send another technician out when their first didn't show up, and then yelled at me for not catering to their schedule when rescheduling the appointment.

No thank you. Luckily for me, my property manager has a thick rolodex and was only too happy to connect me to another company. She will no longer use Byington for any of her properties and if you want a professional company, I'd look elsewhere.