Breeze Air, Heat & Electrical

Lawhon L.

Very pleased with the service. Stephen was quick and very professional. Highly recommend!

Shay A.

Prompt and professional service! We are thrilled with the service we received! While at our home for our original issue, the electrician graciously fixed another issue we had that our home warranty refused to fix! We will definitely be using their service again!

Stephen C.

I am only giving the one star because there is nothing lower.

Requested a furnace system winter check. The original plan was a vent/duct cleaning which was done by ServPro and to be honest was recommended by Breeze. Two days later after the duct cleaning Breeze came out for the service call, system check. Technician arrived on time during the early part of the appointment window and went to town. I advised that the Master BR felt a little warmer than the rest of the house. Advised that he would adjust he damper for that duct and seems to work. Approximately an hour later he advised he was complete and charged credit card, left property. The temperature was fairly comfortable and the technician didn't give me any reason to suspect anything was amiss. Approximately two hours later I went to adjust the thermostat for the low 30's forecast overnight temperature. I went to the display panel and the display was blank. I had my neighbor check the GFCI breaker in the garage, thinking technician might have tripped the breaker to turn the system off for part of the system check to not get electrocuted. GFCI was normal. With no other systems involved and no other GFCI breakers tripped I started thinking...maybe there is a master switch on the Furnace itself. I called them and no reply. I checked my clock saw it was around 5:10PM.......this is important because they advertise they close at 5:00. I checked the website looking for remarks about after hours/24 hour service and NOTHING......!

Seeing no remarks about after hours service and temporarily confined to wheelchair left me unable to access crawl space to check the switch. At this point my main goal was to get the heat back on and deal with Breeze later. I had to call another vendor.......(one which DID advertise after hours service!)

Second company came out immediately and from time of their call to leave V/M for after hours technician and job completion was less than one hour.

Technician from second company confirmed what I suspected and turned the master switch ON.

The following day I called Breeze and left message for the manager. He called me back about two hours later and things went sideways pretty quickly.

I explained the situation and asked for a simple refund since in my opinion the service wasn't performed correctly and required another company to follow up. He immediately went on the defensive and asked if I left a message for the after hours technician. I explained NO.....because the website DID NOT advertise after hours service. He kept trying to repeatedly ask the same question but I said NO and explained the same logic. At that point my goal was getting heat back in the house.

He then asked if the technician performed the service........That is where you need to be careful in the answer for this and any type of service. The answer is and always should be NO! They did not ops check the system and check the most basic setting. Which was master switch back on....especially with todays attic mounted furnace units. A first year HVAC school graduate would or should know that the ops check would be from the display unit/thermostat in a location accessible to the home owners/occupants. Since the MASTER switch was not turned on, that kept the thermostat/display BLANK. Simple basic troubleshooting that doesn't even require a fancy HVAC repair school degree let alone a supposed professional.

Went back and forth a few times and I gave multiple opportunities for Breeze to correct themselves and say, sorry Mr. Cannon we apologize, we will update the website to reflect after hours service and will issue a refund. They got stupid and wouldn't admit simple responsibility for what should have been simple. Had the website or after hours number indicated 24 hour service I would have gladly left message and waited for a call back. Going one step further if I was able to access the attic I probably would have gone up with a flashlight, found the switch, turned to ON and been done with it.

Breeze totally escalated a situation that they did not need to and could have just listened, provided a refund and moved on. They went on the defensive and did not provide basic customer communication (no advertisement of after hours service). I had other parties check the website and they could not find anything about after hours service. That is a basic common sense item and if they want to remain competitive in todays market that should be one of the highlights for their advertising.

Their negligence caused not only aggravated blood pressure, required a second company to come out and correct but waste of resources. This incident also required a chargeback to my credit card and now they are accepting this review as it is written. Almost three weeks and no communication from their customer service team to still attempt to repair damage. They no longer have the privilege of future service needs.

Elizabeth A.

Efficient and reasonable. Will use them again. Thank you Stephen Schiltz from Breeze Air & Heat.

Estela C.

I had a light on my patio entryway that was blowing out bulbs and then just wouldn't turn on. I scheduled an appointment for 8am Monday. Stephen showed up about 15 minutes early and immediately went to work. He noticed we had faulty wiring and the light fixture itself was also broken. He replaced the wiring for a fair price and completed the job in about 40 minutes. We will definitely call Breeze again if we need any more work done!

Lisa L.

Breeze Air, Heat & Electrical was a ""breeze"" to work with. From the get go I was quoted a very reasonable price within minutes. Scheduled my Appt. and the next day they were there. Stephen was my Technician. Very knowledgable, professional, hard working & even cleaned up after his work. I highly recommend Breeze for any of your air, heating or electrical needs. Thank you for doing a FANTASTIC job!!!

Chris H.

I requested a quote to have a couple pendant lights installed above our kitchen island, a video doorbell installed, and some wifi-enabled light dimmers installed. The company was quick to respond and provided a reasonable quote. I scheduled a 8a-10a window time on a Monday morning. At 7:30 a.m. I got a text that the technician, Stephen, was on his way, and they even provided a picture. He arrived at the beginning of the window and was nice and easy going. He installed everything without any trouble, and everything looks great. Thanks again!

Dan M.

Requested a quote from Breeze Air, Heat and Electrical on YELP. We needed to have a 30 amp RV plug installed on the side of my sons house.

The quote was provided in a very timely manner and all the questions that I had were answered promptly. They even agreed to work around our schedule and come later in the afternoon to do the work.

The electrician did a fantastic job. It was not a simple job as the plug had to go on the side of the house opposite of where the breaker panel was located.

The job was done right and we are completely satisfied with their quality work. I highly recommend this company.

They even text you with a name and a picture of the person coming out before they arrive. Excellent service.

Crystal B.

Such a great company! Always helpful, nice, reasonably priced and responsive! I couldn't recommend more highly!

Maxwell E.

Great experience and teams were professional, timely and work was great. Owner has been responsive on setting up times and price is competitive. All around happy with work and rate. We talked through everything and they let me know opinions and options before doing anything. Have more work and have asked them to come back.