Brandon Electric

George R.

We originally had a great experience with the company. This time, not so much. They came out to do the job and didn't have the proper equipment even though we had someone come on site to provide a quote. We then got 3 different iterations of a quote and finally on the second attempt they came in to move a light fixture and to install the light. They did good work and the technicians were great, however the technicians charged me one amount to only get a follow up from the office stating that it was more money than the technicians charged me. To me, this is a complete bait and switch. I would not trust any quote you get from the company because they are liable to just change the amount from what the technicians charge you after the service was completed. I will not ever do business with them again!

C M.

I called Fast Electric and Brandon Electric showed up. My spa was tripping my GFI plug. After checking out the GFI and the spa, the electrician said it was a bad GFI. They didn't have a replacement on the truck and would have to order one and charge me an additional $195. to order the plug and a return trip to install it , this is after charging me $145 for the initial trip. I told him this is crazy not even having a replacement on the truck and then charging me again.
I went to Home Depot and spent $20. for a GFI and replaced the plug myself which took 15 minutes. The spa continued to trip the GFI so the GFI was not the problem but the spa itself. This company is a total ripoff and would avoid them and go to someone who is ethical and honest.

Jane T.

I was very disappointed in Brandan Electric, not your service, but you. The tech. was great but for what you wanted to charge me for an outside light was outrageous. Then when you wanted the service charge on top of that made me mad. You were the one who changed it before, put in new light, was a two day service. Cost $254 total, no service charge on top of that. Yesterday total would have come over $700. I probably would have got it if the $140 was not charged on top of that, but to pay over $800 for a backyard light, not from me. Also last time I got a senior discount, the tech. didn't know anything about that, which the girl said I should mention that to the tech. so all I can say is I will never use your service again and already told my friends not to use you also . You Suck.

Paula W.

This is my second time using Brandon Electric. They are professional and they do get the job done. Anthony fully explained what he was doing and completed my laundry list of electrical tasks to the letter. Everything was completed in the time that they specified and even included him having to come back out another day. The price was very competitive. I would recommend them for your electrical needs. It was great experience working with Kayelee (Customer Service) and Anthony (Electrician).

Karyn S.

07/26/2019 Update:
No further response from Brandon Electric....non- functioning generator still sitting in my yard. No refund check to date.

07/15/2019 Update:
Called Terry at Brandon Electric this morning at 9:03. Explained to him that we are done waiting for the Generac generator to be made operational. We want the Generac generator removed from our property and our money refunded. Terry agreed to ""rip the unit out"" but the transfer box would remain. I also stated that the generator could not leave our property until I also had a check for the full amount in-hand, however, I do not k now if Terry heard that since when I was a done her did not respond and was no longer on the call.

Shortly after I received two calls from Rexel; one from Bryan and the other from Vinnie, asking to come to the house to continue trouble-shooting. I made my wishes clear to both; that the time for trouble-shooting has over and that trouble-shooting would no longer be persued

07/12/2019 UPDATE:
It has been 43 days and counting....Generator still does not run. We do however have a 10 year warranty! Which is worthless at the moment.
So we did have Amerigas come out and increased the flow all in agreement flow was correct and decided it was the magneto.

Don't forget they did start this generator up and it ran for 20 minutes. Before the gas flow was EVER increased Shut it off and attempted to restart failed.

So here we are today. They replaced the magneto and doesn't run. Again saying the flow is incorrect.

I recommend currently if you want a Generac generator. Get it from Gererac or anyone except Brandon Electric or anyone that uses the same supplier as Brandon Electric

I will continue to update until I have a fully properly functioning generator or 100% refund


We contracted with Brandon Electric on 02/04/2019 for a 22KW generac standby generator with an install date of 2/22/19
On 05/28 2019 they brought the generator
And collected $7,000.00.
They came back on 05/29/2019 to finish the install and collected the balance of $4,322.78 and activated our warranty BEFORE they started it up to ensure it works. They have been out to my home twice to see if they could get it to work. They even called Generac who sent people out 3 times now who cannot get it working.
We talked with Nester the office manager on 06/27/2019 who stated he talked with the owner and it would be a week from today before they would have the new replacement ready for delivery and install.
I called him back when I realized he was talking about July 4 and wanted to ensure he meant 07/04/2019. However we received no return call.
Today (06/28/2019) Michelle from Brandon Electric states they will not replace it since the warranty is active we must keep trying to fix it!.....really? (Yes I know I'm partially at fault here for paying the balance before it was running, however we had used this company many times before without any issues).
Very poor customer service and communication
Would not recommend this company every again.
I am reporting to BBB, etc.

I was just notified after this review that they are going to extend my warranty for 10 years at no cost.....what good is a free extended warranty if it has never run in the first place????? Where it the customer service. Is this the kind of service you expect when you're the client? Would you be happy with an extended warranty on anything that doesn't do what it is suppose to do????

Christopher J.

Not recommended. This company were referred from Facebook. I needed a quote to remove a light fixture and install recessed lights in a 24ft ceiling. I also asked for two extra wall outlets and an electric towel warmer to be installed. They sent two technicians, it took them over 4 hours. I've worked with many master electricians so this isn't my first first electric rodeo.

They spent as much time in the truck as they did in the house, talking to a supervisor and making out a quote for other work. Both guys said they were new, and it showed. The plugs took a while but then they started on the towel warmer. I came back after 15 minutes and I asked if there were any questions but there was no progress, they said, ""oh yea, let's read the instructions.""

They installed ivory outlets on a white wall. Then after the 4 hours, I reluctantly went to their truck to pay and their payment system is broken. I told accounting to call me with an itemized invoice and this was the response, ""Per GPS tracking our technician was on site for 4 hours. This cost would be $535.00 for labor alone. We also only charged for one technician. There were two on site. The cost for two technicians is $195.00 an hour. The total cost of material would be $106.00. The total cost without giving the free estimate would have been $641.00. We only charged 575.18. Please be aware that payment needs to be made today."" Still, a one line invoice, not itemized with time and materials.

They spent an hour quoting the first estimate. Materials was $106, for two, ONLY two wall plugs? I supplied everything else. I paid for slow technicians and an inflated quote, not experienced labor.

They don't itemize invoices really, they show you a number and ask for approval. I had 2 plugs installed and a heated towel rack. I was on an important conference call and just nodded to my wife. Never nod, they just send a one line item invoice and say ""customer approved"". There are two sides to every story of course, but just be aware, or they will make you ""aware"".

Here is a closing joke, how many electricians does it take to install two wall plugs?

Two, but you can't afford it.

Michelle W.

We love working with Brandon Electric. We have used their services for a variety of projects and have always received excellent customer service.

We have always experienced a high level of service and quality work. We coordinated our projects and appointment with Kelly who was super responsive and easy to communicate with. The estimator, Pepper, who came out to price our projects was prompt and quick in providing the information. Our technician Michael was prompt, called ahead to give us a 30 minute notice of his arrival time, and applied a high level of attention to detail for the various projects he completed.

I see some of the other reviews claiming the pricing is too high, but we have never felt it was crazy given the work they were doing and the level of expertise required. For frame of reference, we recently paid $450 to have power split, a fan built and installed (including cutting a hole in the ceiling for access), and a chandelier built and installed.

Ken C.

""In my opinion"" ... it would be best to avoid this company.

I also think most people will be unprepared to deal with this company.

Most of us, don't like having service techs show up late or not show up at all to the job.

Most of us, don't like having service techs fail to finish the job.

Most of us, don't like having service techs do such poor work it requires another company to fix and finish the job.

Most of us, don't like having office staff lie to us and make excuses for the company's bad behavior.

Most of us, don't like being called rude and unprofessional by the very people that have mistreated us and done such poor work when we called out their bad conduct.

Most of us would be upset by all of that!

Now I have noticed in other reviews, that the company thinks those of us that complain when they don't do what they were hired for, don't show up on time and don't communicate with the customer are just too demanding! We should forgive and forget. After all ... they do eventually apologize, so all the inconvenience they caused us should just be forgotten!

My family has used this company for almost 20 years on dozens and dozens of jobs on numerous properties. Why this company has changed so dramatically recently is hard to understand. New ownership should not make that much difference but in our case it certainly looks like it did.

As a consumer that is unprepared for this kind of treatment by an electrical company ... I will look for another company that has less drama and aggravation. Oh and maybe one that actual does what you pay for on time and in a way I can relate to!

Bonnie M.

This place is incredibly expensive. I wouldn't have used them if it wasn't for the $45 dispatch fee I got charged for them coming out to give me a quote. That I honestly was not even aware of when the appointment was made. $429 to install and outlet plug in a bathroom. Let's be honest this is about a $200-$250 job.
Next time i guess I better do better research so I don't get hosed on a price again.

Rod H.

I normally don't bother writing reviews, but BE VERY CAREFUL WHEN DEALING WITH THIS COMPANY.
I received a quote for 4 items of work from them 6 months ago. When I contacted them a few weeks ago to do the work, I was told they would have to increase the price due to how old the quote was.
Being in business myself, I agreed that was fair and they took this opportunity to charge me 12%!!! above the original quote.
When they came to do the job, they were missing components so they only finished 2 of the 4 tasks for which they took half the quoted price. They said they would come again next week to complete the work.
When they came for the second part of the job (two track lights in the closet) they said their ""new"" quote was only for one. I showed the electrician doing the work the original quote was for two lights and that they were charging me 12% more already. Logically speaking why would you charge me 12% above the original quote for 75% of the work originally requested? Instead of choosing to act in good faith and recognize they made an error, They said they had to go by their new incorrect quote with the clerical error and would have to charge me EVEN MORE!!
This company does not act in good faith when they make mistakes. That is the definition of an ethically challenged and poorly managed company. BE.VERY.CAREFULL!