Brandon Electric

John O.

Please forgive my typo's, bad punctuation grammar errors. The following is my experience of July 20, 2017. Your experience my not turn out the same. Names were not used on purpose.

I had high hopes about this electric company. The office girl was very happy sounding on the phone when I called on Monday. I said I had a list of things I needed done. a coaxial outlet installed, replace my doorbell with a security cam doorbell, (2) 7 day timer switches installed to replace the regular switches, remove old master bedroom lamp with a ceiling fan and since I couldn't get up & down a ladder, could they replace the batteries in my (5) smoke detectors. she told me she was sure they could do these things and someone would arrive Thursday to give me a price to do the work. The electrician arrived promptly at 8:00 AM. Watching from the house I saw him take a final drag off a cigarette before coming in. He smelled like he smoked half a pack before arriving. Not a big deal but not very professional either. He asked what I needed and I told him the exact thing I had told the office girl the previous Monday. I thought to myself didn't his boss tell him what he was coming to my house for? What was the point of me telling everything to her? Instantly, he tells me he cannot do the coaxial outlet. Now I am annoyed because I was told on the phone he would. All the other coaxial outlets in my single story home were installed by electricians. So now there is tension between myself and this over confident (almost cocky) electrician. After telling him how I felt about being told one thing could be done and then it not being done, I calm down and told him to just give me a price for whatever he could do. He stepped outside probably to have another cigarette and he said he had to call the shop for prices. At 8:55 AM he returns with a price of $497.00 to replace my doorbell with a security cam doorbell, install (2) 7 day timer switches, a ceiling fan and replace the batteries in my (5) smoke detectors.
First up was the Doorbell. He never got it to ring in the house and told me I had to buy an accessory ringer for in the house. I found out after he left that the reason it did not ring in the house was that he left a manufactures sticker that read ""remove after installation"" on.
Next were the switches. He simply could not get one of them work and he call a co-worker for assistance who told him it sounded as he had everything correct. I asked if had a tester to make sure he was using the correct hot (positive) wire. He then went to his truck to retrieve it and he did not have the correct wire hooked up.
The batteries in my (5) smoke detectors was done while I took a phone call and it went rather quickly. I think (hope) it was done properly.
The ceiling fan took a bit of time to assemble. I notice when he took down the old lamp he did not mark or tape which wire was the hot (positive) one. The ceiling fan was not an easy thing to hang. He struggled and I think anyone would have. He hung it and like I thought ... it didn't work. Long ordeal short, he grabbed one wire and it sparked causing the breaker to trip and it seemed to me like (2) wires were not together tight enough. After resetting the breaker the light worked. I couldn't watch him struggle for the second or third time to hang that back up ... I left the room.
The overly confident electrician arrived at 8:00 AM and left my house at 1:40 PM. This was my first time using Brandon Electric. Will I ever use them again? No way. The electrician looked to me to be 30ish years of age and told me he has been an electrician since he was 18 years old. In my opinion, someone with over (10) years experience should not have taken over (3) hours to do these jobs. Would I recommend Brandon Electric to a friend? No ....

Judi H.

I had a huge crystal chandelier that needed hung over a stairwell. Keith was wonderful. He did a fabulous job and could not be nicer. This company has great customer service and rates. I highly recommend them.

Nancy C.

Brandon Electric was able to provide me with same day service, something other companies could not. Our technician, Luis Miranda, phoned to advise of his expected arrival and arrived within the timeframe given. He explained all costs upfront and got my approval before beginning work. After diagnosis, Luis explained the root cause and what was needed to correct the issue. He was an experienced technician, friendly and professional. I would definitely use Brandon Electric again.

Pier W.

My father in law had a failed dryer breaker at his home. In order to bring the service up to code, I knew that it needed a new wire, conduit, a 4 prong plug and a new breaker. I have a background in construction, so I knew what was involved. I called Brandon Electric and spoke to Nestor. I described exactly what was needed... approximately 40' of wire (25' of distance from panel, 6' rise to the attic and 8' drop inside the garage) and the above other items. He took some time and gave me a ballpark price of $270, which he said included everything that would be needed including the new plug. They scheduled for an electrician to come out (6 days later). Today, their guy shows up and then calls and says the job will be $650! I tried to explain to the man on-site what had been described and even if there was a 10' difference in distance, he agreed that wire doesn't cost that much. I then called the office and spoke to Nestor, who said he only provided a ""ballpark price"". I told him that being off by 240% doesn't even get you in the same city, let alone the ballpark. I asked him to explain why there was a $370 change when I gave him exactly what was needed and all he could say was ""it was only a ballpark figure"". So either they were lying specifically to get someone out there and force the situation, or they are incompetent. Either way, that's not an electrical firm I think anyone wants working on their home.

J O.

I had bought my house a year ago, and over time more and more outlets became non-functional. Until I was expecting a (paying) guest and the bathroom one went out too. So I needed some help immediately, on a Saturday. Called Brandon Electric, answering service was friendly and clear, and within an hour I was contacted, 30 mins later Carlos came to my door. He checked on the non-functioning outlets, and replaced the one in the garage. All done in very little time, and all of the outlets are now working! Thank you, Brandon Electric, you guys are top of the line!

Ren H.

Not impressed. I'm thinking some, maybe a lot, of these reviews are fake. I just bought this townhouse. I want to have some things done, and up to code. The guy who came out wanted to add a new breaker for an outlet in the bathroom. There is already a GFI outlet in there. Also belly-ached about ceiling fans that I wanted put in. There are already switches and it is an easy thing to do and I would if I were physically able. A few other things that he made sound near impossible to do, like mount TV's on the wall. Oh, I forgot to mention that I literally just had all new carpet and tile done yesterday. He did not have booties. When he went outside in his socks, he walked to the van in them and said to me that it was ""OK"" since the socks were 'new'. What difference does that make if you walk through oil and dirt? If Brandon Electric's electricians are that careless with a potential cliet getting an estimate,imagine how conscientious the work done would be. Plus on the estimate all he put was $1100+. Didn't itemize , no hourly fee listed. Not even supplies needed that maybe..perhaps, I could get to lower the cost. Then he wanted to schedule for tomorrow to do this huge job. Why all the great ratings people????

Cheryl A.

No one really wants to have an electrical emergency on a rainy Sunday. But it happened & when I called Brandon Electric & got an answering service with a bad connection I almost tried a different electrician but the lady said she could hear me just fine so I spelled everything over the phone & they called me back almost immediately.

When the Tech 'Daniel' called, (his line was very clear) & he was up front with pricing & explained how the process would work & even what I would get charged even IF I opted for him NOT to make repairs once he got in his car towards the job site. It sounds scary, but we needed this done.

He was on site within an hour & diagnosed the problem within the 1st 30 minutes. He explained that he would need to leave to get additional supplies but promptly returned & made the necessary repairs.

There are times when I think contractors over charge simply because they know we are at their mercy (plumbers & electricians specifically) and ESPECIALLY so after 'normal' business hours. But I never felt that way dealing with 'Daniel' at Brandon Electric. I also think the price we were charged was very much worth the service we received both in the handling of the customer service and the actual technical repairs that were completed. I even think the charges were comparable of what we have been charged by other electricians during 'normal' business hours.

I would most definitely recommend them & use them again myself in the future.

Jade H.

It was a really bad experience. The coming two times and charged two times and never fix the problem.maybe just a guy do the troubleshooting is not professional. But the whole experience after you call another company you would know they really sucked. They will tell you spend more money on the things that you don't even need. Try different company trust me, The more I'm thinking right now the more I get mad.

Maida B.

Sergio is very good he was early I didn't have to wait for him . I like it when people are on time . His work is excellent.

Mida Bello

Ron B.

A free estimate that was very well priced. Friendly staff all around, and very prompt service. We would use Brandon Electric again in the future!