Brandon Electric

Karyn S.

07/26/2019 Update:
No further response from Brandon Electric....non- functioning generator still sitting in my yard. No refund check to date.

07/15/2019 Update:
Called Terry at Brandon Electric this morning at 9:03. Explained to him that we are done waiting for the Generac generator to be made operational. We want the Generac generator removed from our property and our money refunded. Terry agreed to ""rip the unit out"" but the transfer box would remain. I also stated that the generator could not leave our property until I also had a check for the full amount in-hand, however, I do not k now if Terry heard that since when I was a done her did not respond and was no longer on the call.

Shortly after I received two calls from Rexel; one from Bryan and the other from Vinnie, asking to come to the house to continue trouble-shooting. I made my wishes clear to both; that the time for trouble-shooting has over and that trouble-shooting would no longer be persued

07/12/2019 UPDATE:
It has been 43 days and counting....Generator still does not run. We do however have a 10 year warranty! Which is worthless at the moment.
So we did have Amerigas come out and increased the flow all in agreement flow was correct and decided it was the magneto.

Don't forget they did start this generator up and it ran for 20 minutes. Before the gas flow was EVER increased Shut it off and attempted to restart failed.

So here we are today. They replaced the magneto and doesn't run. Again saying the flow is incorrect.

I recommend currently if you want a Generac generator. Get it from Gererac or anyone except Brandon Electric or anyone that uses the same supplier as Brandon Electric

I will continue to update until I have a fully properly functioning generator or 100% refund


We contracted with Brandon Electric on 02/04/2019 for a 22KW generac standby generator with an install date of 2/22/19
On 05/28 2019 they brought the generator
And collected $7,000.00.
They came back on 05/29/2019 to finish the install and collected the balance of $4,322.78 and activated our warranty BEFORE they started it up to ensure it works. They have been out to my home twice to see if they could get it to work. They even called Generac who sent people out 3 times now who cannot get it working.
We talked with Nester the office manager on 06/27/2019 who stated he talked with the owner and it would be a week from today before they would have the new replacement ready for delivery and install.
I called him back when I realized he was talking about July 4 and wanted to ensure he meant 07/04/2019. However we received no return call.
Today (06/28/2019) Michelle from Brandon Electric states they will not replace it since the warranty is active we must keep trying to fix it!.....really? (Yes I know I'm partially at fault here for paying the balance before it was running, however we had used this company many times before without any issues).
Very poor customer service and communication
Would not recommend this company every again.
I am reporting to BBB, etc.

I was just notified after this review that they are going to extend my warranty for 10 years at no cost.....what good is a free extended warranty if it has never run in the first place????? Where it the customer service. Is this the kind of service you expect when you're the client? Would you be happy with an extended warranty on anything that doesn't do what it is suppose to do????

Christopher J.

Not recommended. This company were referred from Facebook. I needed a quote to remove a light fixture and install recessed lights in a 24ft ceiling. I also asked for two extra wall outlets and an electric towel warmer to be installed. They sent two technicians, it took them over 4 hours. I've worked with many master electricians so this isn't my first first electric rodeo.

They spent as much time in the truck as they did in the house, talking to a supervisor and making out a quote for other work. Both guys said they were new, and it showed. The plugs took a while but then they started on the towel warmer. I came back after 15 minutes and I asked if there were any questions but there was no progress, they said, ""oh yea, let's read the instructions.""

They installed ivory outlets on a white wall. Then after the 4 hours, I reluctantly went to their truck to pay and their payment system is broken. I told accounting to call me with an itemized invoice and this was the response, ""Per GPS tracking our technician was on site for 4 hours. This cost would be $535.00 for labor alone. We also only charged for one technician. There were two on site. The cost for two technicians is $195.00 an hour. The total cost of material would be $106.00. The total cost without giving the free estimate would have been $641.00. We only charged 575.18. Please be aware that payment needs to be made today."" Still, a one line invoice, not itemized with time and materials.

They spent an hour quoting the first estimate. Materials was $106, for two, ONLY two wall plugs? I supplied everything else. I paid for slow technicians and an inflated quote, not experienced labor.

They don't itemize invoices really, they show you a number and ask for approval. I had 2 plugs installed and a heated towel rack. I was on an important conference call and just nodded to my wife. Never nod, they just send a one line item invoice and say ""customer approved"". There are two sides to every story of course, but just be aware, or they will make you ""aware"".

Here is a closing joke, how many electricians does it take to install two wall plugs?

Two, but you can't afford it.

Michelle W.

We love working with Brandon Electric. We have used their services for a variety of projects and have always received excellent customer service.

We have always experienced a high level of service and quality work. We coordinated our projects and appointment with Kelly who was super responsive and easy to communicate with. The estimator, Pepper, who came out to price our projects was prompt and quick in providing the information. Our technician Michael was prompt, called ahead to give us a 30 minute notice of his arrival time, and applied a high level of attention to detail for the various projects he completed.

I see some of the other reviews claiming the pricing is too high, but we have never felt it was crazy given the work they were doing and the level of expertise required. For frame of reference, we recently paid $450 to have power split, a fan built and installed (including cutting a hole in the ceiling for access), and a chandelier built and installed.

Ken C.

""In my opinion"" ... it would be best to avoid this company.

I also think most people will be unprepared to deal with this company.

Most of us, don't like having service techs show up late or not show up at all to the job.

Most of us, don't like having service techs fail to finish the job.

Most of us, don't like having service techs do such poor work it requires another company to fix and finish the job.

Most of us, don't like having office staff lie to us and make excuses for the company's bad behavior.

Most of us, don't like being called rude and unprofessional by the very people that have mistreated us and done such poor work when we called out their bad conduct.

Most of us would be upset by all of that!

Now I have noticed in other reviews, that the company thinks those of us that complain when they don't do what they were hired for, don't show up on time and don't communicate with the customer are just too demanding! We should forgive and forget. After all ... they do eventually apologize, so all the inconvenience they caused us should just be forgotten!

My family has used this company for almost 20 years on dozens and dozens of jobs on numerous properties. Why this company has changed so dramatically recently is hard to understand. New ownership should not make that much difference but in our case it certainly looks like it did.

As a consumer that is unprepared for this kind of treatment by an electrical company ... I will look for another company that has less drama and aggravation. Oh and maybe one that actual does what you pay for on time and in a way I can relate to!

Bonnie M.

This place is incredibly expensive. I wouldn't have used them if it wasn't for the $45 dispatch fee I got charged for them coming out to give me a quote. That I honestly was not even aware of when the appointment was made. $429 to install and outlet plug in a bathroom. Let's be honest this is about a $200-$250 job.
Next time i guess I better do better research so I don't get hosed on a price again.

Rod H.

I normally don't bother writing reviews, but BE VERY CAREFUL WHEN DEALING WITH THIS COMPANY.
I received a quote for 4 items of work from them 6 months ago. When I contacted them a few weeks ago to do the work, I was told they would have to increase the price due to how old the quote was.
Being in business myself, I agreed that was fair and they took this opportunity to charge me 12%!!! above the original quote.
When they came to do the job, they were missing components so they only finished 2 of the 4 tasks for which they took half the quoted price. They said they would come again next week to complete the work.
When they came for the second part of the job (two track lights in the closet) they said their ""new"" quote was only for one. I showed the electrician doing the work the original quote was for two lights and that they were charging me 12% more already. Logically speaking why would you charge me 12% above the original quote for 75% of the work originally requested? Instead of choosing to act in good faith and recognize they made an error, They said they had to go by their new incorrect quote with the clerical error and would have to charge me EVEN MORE!!
This company does not act in good faith when they make mistakes. That is the definition of an ethically challenged and poorly managed company. BE.VERY.CAREFULL!

Angie N.

I just had several lights and fans fixed and installed by Keiv. He was prompt, polite, hardworking, and diligent! I couldn't have asked for better service! I will always call and refer to Keiv for any electrical issues. Thank you again for everything!

Happy customer- Angie N.

Nancy D.

Andrew and Aaron did a fantastic job installing a new pool electric panel and connecting a new pool pump. It is my policy to know as much as I can about the work and items installed in/on my home by reading manufacturers installation and operating instructions. That being said I know I am an aggravation for many technicians that perform work on my house. I learned the hard way over the years that I had paid for work that turned out to be incorrect or substandard after the fact. Both Andrew and Aaron were courteous and answered my questions during the work and I couldn't be more satisfied with the work. I have used Brandon Electric in the past and will continue to use them for any electrical needs that may arise.

Alejandra A.

Cory was absolutely amazing...responded right away, explained everything in detail, gave accurate fair pricing, friendly, & excellent customer service with him & staff. First time I ever needed any assistance with an electrical issue & he definitely made me feel so comfortable throughout the process! The Electrician Jason, was also friendly, punctual, efficient, showed me what he was doing & explained so I understood everything. Everyone I spoke to or dealt with was helpful, friendly & provided exceptional customer service. From my experience~ I would definitely recommend & use their services again. A wonderful company to work with & im very grateful for there prompt, efficient, affordable pricing & Service!

Aaron N.

I called Brandon Electric on Dec 18 in the morning. The lady that answered the phone told me that they can come out between 1-3pm that day. I asked if they can install my outlets same day, she said yes they will do it when they arrive if we agree on the price. I asked if the coupon on Angie's List was the best deal they had, she said yes. I verified I can use it same day I purchased it. She told me they charge $165 per hour, so the coupon I bought on Angie's List for $225 for $330 worth of work (2 hours @ $165 each) made sense. I got a call from David the tech around noon saying they were at the location, I told him they were supposed to call ahead and the appointment was between 1-3pm so they are way early. I ran over to my office and I showed David the 5 places I wanted outlets, I told him I may get less installed if it would be less, but if he can do all the work for the 2 hours I bought then of course do all 5 outlets. I asked him if he can do it that day and he said no, we do not have materials on the truck, maybe Friday. I said that is not what I was told, I said the lady I spoke to said you can do it immediately if we agree on a price. He said it's not possible, she is mistaken. Since I had already bought 2 hours, I told him to give me a quote and we can go from there. He told me he can do all the work for $570. I told him that was acceptable. I got a call later that day from the lady that I talked to earlier, she was asking if I wanted to schedule them to come out so I can use the coupon. I said They has already come out and quoted me $570 and are coming Friday to do the work, she had no clue. I asked how I redeem the coupon and she said give it to David when he comes out Friday. He came back Friday and installed 5 outlets. He left for almost 45 min to get some supplies he forgot from Home Depot, so he was not working the full 4 hours that they claim they were there. He put one outlet in the wrong spot and said he was sorry but he thought that is where I asked him to put it. After the work was done he said the total due was $570. I said, I bought a coupon on Angie's List for $225 for 2 hours and I have a $20 coupon. He said he can take the $20
Off but the $570 is after the 2 hour coupon was applied. I said I was never told the $570 was after the coupon was applied. I said, you quoted $570 total, not a higher amount and after the coupon was $570. He said sorry, I thought you knew. He said didn't the lady you spoke to tell you. No, she didn't tell me anything. He said the total was $795, but after the Angie's List coupon it came out to $570. I said who would buy a $225 coupon to get $225 off? Makes no sense. You are overcharging me, I want to speak to a manager. He call Nestor "" the manager"" and told him I didn't know that $570 was the payment after the coupon. I spoke to Nestor and explained the situation and he told me that he was sorry it was not explained correctly but I owe $570 and the only thing he can do is honor the $20
Coupon. I told him if he does not make this right I will Be sure to review Brandon Electric on all online places. They didn't care, ran the CC for $550 and sent a WO with 6 outlets not 5, which is not true and 3.88 hours at $141.75 to equal $550. I wound up paying $225 + $550 = $775 ($199 per hour according to their 3.88 hour time stamp) I am guessing some of the expense may have been materials, but I was never given a written estimate or told the breakdown, only that the total of the quote to do the work was $570. Buyer beware!