Best Home Services

Jason S.

After purchasing a service contract for AC, plumbing and electric, each of the first three visits resulted in constant pressure to purchase, repair and/or upgrade when there was not a need. Understood, technicians are encouraged to sell.
However, when there was an AC problem in December of 2016, the tech REFUSED to attempt a repair on a Friday - UNLESS I AGREED TO PURCHASE A NEW SYSTEM - leaving me without any AC until the following Monday. When I begged for a temporary fix until the next week (wife was hosting a Christmas party the next day), Chris (the tech) handed me three estimates: $6400, $7400 & $10000. I stated that I understood I needed a new system but I needed air for the weekend. He simply said he would NOT do a thing until I agreed. I ordered him to leave my property. At that point, though I had 3 services remaining, I decided to not renew the service. A new TRANE AC system was installed by Speedy Air for $5800. Two remaining AC service was rendered by Best Home and each tech claimed that my NEW system was stricken with black mold. After a test, what was claimed to be black mold on the AC blower was dirt.

This company is dishonest, its AC techs are simply snakes.

Jeffrey S.

King of the Up-sell. I have to preface my review that I am a professional Construction Manager working on significant size projects, so I am not one to be easily fooled by unnecessary services.

I had Best install a new AC unit a few years back. They were reasonably priced and offered a good warranty. During a regular maintenance servicing, the technician tried to sell nearly $1000 of services. Some simple research showed that the items they recommend cost about $200, and basic knowledge of how things work, would indicate about 2 hours of labor to install. I brushed off these recommendations and performed a few of them myself. I am all about earning a buck, but charging double to triple is unacceptable.

I called them again to look at a pool heat pump. Was quoted $19 for the technician to perform the diagnosis. While the technician was friendly, and showed up early (for a same day appointment), the up-selling continued. To start, the technician said the diagnostic was $99, not the $19 the office quoted and advertised on billboards, online, etc. Was told my credit card was declined, though I used it half an hour prior and later that day and had no issue. Had to pay the tech in cash. Also called my bank to verify the charge, and they had no record of the attempted transaction.

The technician recommended a new heat pump. The old one was 14 years old, so I was inclined to concur, and the symptoms described seemed inline that it wasn't worth repairing. Asked for a quote. The quote was obviously high, and made one phone call to another company for a comparison. The other company quoted a cost that was $100 less than half of Best's quote, for a larger heater.

Was also quoted a price to top off the refrigerant as a band aid approach. Looked up the cost of a tank of R22, and to use 5lbs of a 25lb can, the quote was twice the price of the can.

Again, I am all for companies making a profit, but to double or triple the cost of product (especially high value items) and then charge an absurd amount for the labor, this company, or at least tech, are worried only about their commissions.

I will not be using Best again for anything beyond a warranty repair, but I am sure they will find a way to charge for that as well.

BUYER BEWARE

Jamie S.

Had a brand new A/C unit installed and complete duct replacement in May of 2018. First of all the sales man told us all these things they would do but never put them in the contract. He talked a great game but it is my fault for not inspecting the contract carefully enough. When I asked him about it his response was ""I never said that"". The guys who did the installation were great and very helpful, however a little over a month later my unit stopped working. Best homes returned and charged me another $700 to get it running again, bringing my bill to over $8,000. Now it's December of 2018 and my unit has stopped working again.

Andreas M.

We had a Best Home Services A/C maintenance tech do a full maintenance on our 19 month old 4 ton Best Series air conditioner on November 11, 2018.
He said our 17"" UV bulb needed replacing. When I asked how much he said $279.00. When I replied I din't want it, he said I should really replace it to keep mold away... and then he said ""What does the price have to be for you to buy it?"" I said ""What? I didn't know the price was negotiable."" He replied ""Everything is negotiable. I negotiate with customers all day every day.""
Then he said ""I can let you have it for $243.00.""
Naturally I declined.
Needless to say we will never do business with this company gain.

James V.

Follow up to my prior posting.

Heard from the new Electrical Manager after Generec contacted them.

He said he will look into the failure on their part to perform the contracted service. As an attempt to make up for their failures he is adding another year of free yearly service.

A step in the right direction.

Carlos A.

Buyer beware, overpriced. I had a quote that was 3 times higher than other local companies. The service person was rude, got violent when I ask him to leave that the price was too high. I wouldn't let them walk into my home ever again.

Charlie A.

Even simple jobs turn into big costs. Every time they come they find many more expensive things to do. Their services are much more costly than other providers.
Do not recommend!

T S.

Called this company because they were offering a deal on AC units. Anyway the tech comes out looks at the unit says it's good only needs repair and will cost x amount of dollars. We go ahead and tell them to repair for.that amount and give a deposit to start the work. They come out the next day to begin work (a different tech) and he decides the tech the night before quoted wrong and it is now going to cost 3 times that amount!!! We proceed to tell him to get off our property and call the office to complain and get our deposit back, only to be hung up on . Then call back and get another person who apologized and said management will call us back!! Still waiting on that call! They are crooks!! STAY AWAY!

Peter S.

These people are very aggressive yet very inefficient. Called in for some simple electrical issues they swarm the house with technicians to try to scare/sell you ten of thousands of dollars worth of services, which is quite ludicrous because if you are going to spend that kind of money you would bid it out.
They performed the electrical work poorly and now have to return to fix it.
They refuse to deal by email. They want everything done on the phone so they get a recording but you don't get a paper trail. They ring you up and disturb you at work.
It's all about them. Arrogant and shoddy...steer clear

Anne L.

Would never hire this company! Called for an emergency garbage disposal leaking water, said there would be a charge of $119.00 which was acceptable because it was an emergency. Technician came and confirmed I needed a new disposal, I said okay, gave me a 1/2 HP standard badger 5 garbage disposal for lite use, charge for disposal was $518.00 plus the $119.00 for emergency call, in my opinion this was highway robbery at its best, I would never recommend this company ever.