Berkeys Air Conditioning, Plumbing & Electrical

Brandon N.

I've been a Berkey's customer for the last 7 or 8 years. Over that time, they have completed about 10 different installation and repairs at both my primary residence and rental property. Work has included a new HVAC installation, repair to older HVAC unit, several plumbing repairs, and one or two electrical jobs.

On a couple of occasions, I have opted for other providers after getting Berkey's quotes, which seemed high for particular repairs, etc. Overall, I find Berkey's technicians to be knowledgeable and focused on delivering quality installations and repairs. But they are ""proud"" of their work, and their prices reflect this.

Here's my take after comparing Berkeys to other providers. Compared to other large repair companies, their prices are similar and I appreciate Berkeys customer service. Respond promptly and offer reliable service time windows. They also respond to after hour emergencies and do not seem to upcharge.

Smaller providers typically charge less, and in some cases much less, than Berkeys. However, I find that the service quality varies considerably across smaller providers. Yes, some do very good work, but when doing complex jobs, smaller providers typically only do either HVAC, plumbing, or electrical - not all three. So it's often difficult to find a quality technician across all disciplines. Berkeys seems to do all three well. And Berkeys does relatively well coordinating services across the three departments.

Bottom line - I think Berkeys beats similarly sized providers on service. While more expensive than the smaller guys, I find their work more reliably satisfactory - Berkeys will always do quality work, or at least they have always done so with me. And so I keep their number handy, because they will get my first call when I need something else done. (But I reserve the right to get a second opinion!)

Kevin S.

Repair on a Sunday!!! Thank you Berkeys. Technician was fair honest, in-time! Could not have asked for a better experience. He explained the problem. Fixed it, less than what I had expected and gave me advice how to possibly avoid the same thing happening in the future. Crazy good service!!

Billy D.

Would not recommend this company to anybody. Please do not hire them. We had an emergency, where the bathtub mixing valve cartridge broke. The bath water would not shut off, so my wife called this company because we were not able to find a way to open the water meter shut off valve and we needed someone to help shut off the water. As we were waiting for them to show up, I was able to find a way to shut off the water. l was able to take all of the parts to the mixing valve off while waiting, as well. Berkley's showed up about 1.5 hours after we called and they service tech was able to pry the cover lid off of the water meter and he shut off the water. After uncomfortable and awkward small talk, he looked at the bathtub faucet and said he has the part to replace it and said it would be $350 on top of the $150 emergency service call. I told him that I didn't think any plumbing part cost $350, and his response was very sarcastic and unprofessional. He explained that the part was about $60 and Berkley's marks up the part and then charges the rest to labor. I told him no thanks and I would pay him for the emergency call only. He walked into the living room and unbelievably told my wife, ""well, no water for you."" This comment was so rude and uncalled for. Very unprofessional. He never explained what the actual problem was or what he would do to fix it. I was able to buy the ""part,"" which was a Moen cartridge for $40, and it literally took 2 minutes to replace and install. Again, they were going to charge $350 to do this!

Cindy K.

We have the BAM contract and it is well worth the money. We always receive at least two coupons each year to apply towards any work. Always happy with HVAC tech, Greg.

Marilyn A.

After thousands of dollars over several years, the Berkey's technician showed me one more leak that had to be fixed. So this time I got a second opinion as Berkey's could never show me anything I could actually see as a problem. The second opinion couldn't find the Berkey identified leak. But he could show me a leak that was obvious to me. He fixed it and I've had no more issues. I won't use Berkey's again. (And have you noticed that there are only 5 star ratings on their site?)

Patti G.

I see people unhappy with the price paid; I will tell you this. I have used other companies that charged less and paid for it in the long run. When having remodeling done, I had toilets installed with cracks, air conditioning service that leaked coolant. Once I started using Berkeys, I have consistently had great service with the A/C and heating service and the plumbing. Today Brandon came out and serviced my furnace; he was excellent. He reminded me my batteries on the thermostat needed changing, I had enough batteries for the upstairs unit, so he kindly provided me with batteries for downstairs. It's the little things in life that make me know I'm with the right company.

Raymond A.

They seem to overcharge.

I would CAUTION anyone who calls this company to be aware that they do not tell you how much the parts and labor are. There is a ""Flat Rate"" fee that they come up with without any details. Even after asking multiple times.

When I received the invoice for work done, there was zero information on how much the labor vs parts were on the invoice.
They can charge you whatever they want and if you know little about ac units.. that is scary.
My advice, if you do call them I would definitely get more quotes before paying them.

I do not trust the way they bill their customers and warn anyone reading this.

My repair was a replacement condenser motor fan which I saw online for 150.00 - 205.00(max price) .
My total bill at the end of the day was 724.00!

I am a not so satisfied customer and
Here is a response email from Gaye at Berkeys who seems to imply that their customer service and technicians, make up for the cost:
BTW.. If you talk to any AC company they will claim long-term warranties, 100% satisfaction guarantees, and a company that will be there when you need us, 24/7

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We appreciate your email as we always welcome feedback.

Our pricing, while we acknowledge is not the cheapest available, comes with long-term warranties, 100% satisfaction guarantees, from a company that will be there when you need us, 24/7. Our technicians are licensed, certified, and meet our rigorous requirements to ensure the customer receives the very best quality service and technical advice available. All of this is built into the cost of every job. We do not compare our prices to internet prices or that of the large home improvement centers because of the type of service provided by Berkeys. If you have further questions or concerns, please give me a call and, if I can't answer your questions, I will forward you to the person that can. Thank you.

Sean D.

These guys are RIDICULOUSLY over priced. They are professional and responsive, but gouge their customers. I have several direct experiences myself. The latest is today where they charged me $290 to clear up a clogged drain that took less than 20 minutes to fix. There were no parts - only labor. Their pricing scheme is unethical and very unreasonable. I have used them for more than 10 years and have spent tens of thousands of dollars on various issues and I would prefer not to give them any more business. I will try to find someone else.

Lou H.

Never got to know about the work they do.....when I complained about the rates they wanted to charge, but signed to have the work done anyway because I had no water at my house, the repair man told me an hour later that they did not want to do the job because I was unhappy with their price. So he drove off, leaving me with no water, to find another company. Their prices were high, about double for the exact type job I'd had done recently. Just get another quote before using this company and do not tell them that you think their prices are too high!

Shawnna C.

DO NOT USE THIS COMPANY!!! THEY HAVE HORRIBLE CUSTOMER SERVICE AND OVER CHARGE YOU TIMES THREE!!! I had a hot water heater leak and they charged almost $1,900.00 for a $600.00 water heater. They lie and cheat their customers. I have turned them into their regulatory agency. I was forced to use these people because it was a Sunday night and the Condo management sent them out to make sure it was not a slab leak. Berkeys does not even deserve a star. You can't even speak to the owner of the company because they know you will complain on them. The tech had my husband sign a quote for $500.00, twenty minutes before the job was done he came back with another quote for $2,300.00. There was absolutely nothing we could do at that time. I called and complained and talked to Jamie and he said too bad. Same this happened to JC on this page. HMMMM....seems like a company policy to be deceptive.