Bellows Plumbing, Heating & Air

Me ..

About a month ago Bellows finished installing a brand-new 3-ton Mitsubishi heat pump at our house and we couldn't be happier with the job well done! The whole installation process was done professionally, and with the highest quality, and with very reasonable pricing, from the initial consultation by Brent, to detailed planning by Russel and the final installation by the crew (Mike V, Alvie and Nacho), thank you all!

We had consulted with many other companies in our South Bay Area before making our final decision, and from our first consultation we knew we could trust Bellows with their quality of work given our big investment in our new heating and cooling system, and we were proved absolutely right!

Thank you Bellows for not taking your job lightly!

Pam T.

Ryan, furnace technician came out and quickly resolved an issue with our furnace front panels. The furnace needed a repair a few months ago and the previous tech put the front panel on so tightly and now we couldn't get it off to get to the filter. Ryan explained everything in detail, showed us how to take the panels off and how to put them back on correctly and he even offered to do a short video of the process in case we'd want it. Ryan is a super knowledgeable and personable technician that I highly recommend. I even asked some questions about heat pump systems and he answered all my questions and explained in detail how it all works, how they evaluate for the right system and what the process is for installing it all. I highly, highly recommend Ryan and Bellows for heating and AC needs and repairs.

Jon S.

Very quick response to our Super Bowl weekend call regarding issue with our furnace. Ryan Avila came before noon on Monday to inspect and detect the problem. He did a complete inspection of the unit, which did not exhibit the problem (a burning smell) when he started it up and let it run for a while. He suspects it is the ECM motor that is going bad. We will monitor it in the coming months and see if it needs replacement. We were extremely happy with Ryan's knowledge and the service he provided.

Noreen S.

Big thanks & recommendation for Dave & Ryan for their maintenance furnace check up & additionally finding a heating duct that had been incorrectly installed by a previous contractor: MINUS THE ACTUAL DUCT(!) leaving insulation dust to be blown into house. Unbelievable! Thanks for your work and catching that dangerous problem!!

Cynthia T.

Title: Honest
If you are looking for an honest and intelligent contractor, Robert is your man.
We were looking to install a split system. After listening to our needs, and doing a through inspection of our current system, instead of selling us, he told us with a few simple modifications to our air flow , we did not need to buy a split . His intention during the entire process was to suggest what was best for our situation. If we ever have a furnace related issue we will call Bellows.

Romel R.

Had a great experience using Bellows Plumbing, Heating, and Air for my furnace that broke down. They had their technician Neil Skilling come by, diagnose the issue, and repair in a timely manner. I was very impressed by the professionalism and will definitely be using Bellows again in the future. Thank you!

Rebecca C.

We Would like to thank Neil Skilling and his crew in coming to our house to fix our heater before Christmas. They took there time to check everything even went into detail on what was happening with our heater. Our heater just stopped working and of course we had tried everything to get it going but it didn't work. Needed a new motor. Neil got the part for us and fixed and now we are all toasty warm before the holidays. Thank you again for saving us from the cold.

David V.

This review is a long time coming. In 2019, Jason from Bellows came out to spec an HVAC system for our home and recommended the Mitsubishi heat pump system. Their team came out and did an efficient installation, including some clever problem-solving with rerouting registers upstairs, as well as bringing in an electrician to update our electrical to accommodate the Mitsubishi system.

When the first heat pump began performing irregularly, the Bellows team was highly responsive and accommodating, quickly coming out to help resolve the issue. It became apparent after a couple of visits, though, that they needed to bring out Mitsubishi technicians, who confirmed the pump was failing. Bellows immediately replaced it at no cost to us and the system has been running flawlessly. We are toasty in the winter, and cool in the summer!

At every turn, Chelsea, Jason, Patrick and their amazing team of installers and technicians have been responsive and professional and helpful, and we couldn't be more grateful. Bellows is a top-notch business who know their stuff!

Carrie F.

I encourage supporting this family owned business as they provide exceptional service which shows they value the clients experience. I discovered Bellows plumbing heating and air through Costco when I inquired about a new furnace and AC. Pricing was very competitive for purchase and installation of Lennox systems. Everyone of the Bellows team members in the San Rafael office has been great from Brian in sales to Terry and Adriana in the office to the installation group Del, Joed and Dustin. All of the team members were knowledgable, professional, respectful, paid close attention to detail and were friendly to talk with and explain things throughout the process. It was a great experience and they earned a long term client for my future heating, plumbing or electrical needs.

Ana R.

I wanted to update my review as Chelsea (the owner) contacted us immediately to get a better understanding of what happened. She was great, acknowledged that we had every reason to be dissatisfied with our experience so far, and made every effort to make sure the work was finished to our satisfaction.

She sent Dave out (the original technician), he finished the outstanding work and we were very happy with how the company responded to our complaint.