Bay City Electric & Air Conditioning

Melanie O.

Very disappointed. Stephen Carson came out to my father's home today to check on an issue from last night when the air wasn't cooling. The unit is about 7 years old and was installed by Stephen as he is a family friend. My father was charged for a visit that lasted 15 minutes and told that everything is fine. At 4:50 this afternoon we noticed that the house was hot again. My dad checked the temp and it was in fact not cooling again. He placed a call again to Mr Carson and was told that he could pay an after hours fee o(in addition to the fee from earlier today) for him to return again today, or wait till Monday. Monday?! Really Mr Carson, you have no problem leaving a man who had a quintuple bypass 3 months ago w/ no ac when the temp is expected to be bt 105-107 through Sunday?! I'm extremely disappointed and feel that my father was disrespected and taken advantage of. My dad is too nice to demand service today w/ no extra fee and I respect my dad too much to push him to do so. My daughters and I are visiting from Austin for a few days and I'm very thankful that I have more options in my community than a man who will sleep in his cool home while my father bakes in his.