Baker Brothers Plumbing, Air & Electric

A. S.

They made an unfortunate situation into a great experience. They were professional and respectful the entire time. They put their booties on and took them off every single time they entered my house. I feel like they made it a point to educate me on the issue along the way and only had what was the best fix in mind. So glad to have a company that I feel is trustworthy and does the job right.
I have dealt with two local plumbing companies and they were such a headache. It took three weeks working with these other companies and they offered no resolution.
I called Baker Brothers and they gave me a one hour appointment window for the next morning, showed up on time, and fixed the issue in just a few hours. That included diagnosing, crawling under my house, and manually dumping water, digging to the pipes, and fixing the leak. So very thankful.

Megan O.

They really made an effort to fix prior mistakes, I feel they genuinely wanted to make sure I was happy. The unit is working and all is good. I appreciate it.

Bob O.

I see your commercials on WFAA noon news almost every day. Recently when we had a leak in our back yard, I called your company. Excellent telephone customer service. With my help, the technician evaluated the job and called in to get an estimate. Central command came back with almost $1600! I didn't have much choice as I was going to get charged a service call whether I did, or did not have the work done, Your technician and I found the line causing the leak and cut the 3/4"" PVC line and capped it. Cost? Over $700 for less than two hours work with my assistance and a 3/4"" PVC cap, some primer and glue. Your technician was very polite and I have no issues with him. But I feel like I have been taken advantage of being a senior citizen on a fixed income.

I'm sure you have many satisfied customers and reviews. But certainly I would not recommend you, not based on customer service and technician politeness and knowledge, but on outrageous pricing for your services.

You're off my preferred list.

Bob Orwig
432 Starlight Drive
Keller, TX 76248

Steve P.

Steve Polzer, Baker Bros Plumbing did an outstanding job in a prompt, courteous, and efficient manner!
John was our Tech person, and was very helpful, and answered all our questions during the repairs! Very positive person who was easy to work with! We will request John again from Baker Bros if we need any additional repairs done! First class operation

Thomas K.

I have used Baker Bros in the past to install a new water heater. That job was done very well .. so I decided to give them a call when a pipe in our washroom wall began leaking. They responded promptly and had a plumber out that afternoon. They sent a picture and name of the technician and what time he would be there. Jonathan came out and diagnosed the problem quickly and did a very professional job with the repair... he even snaked the pipe for us at no charge . I would certainly recommend Baker Bros and Jonathan for any plumbing needs .

Gei M.

I had a technician named Derek come out. He actually looked better in person! He exhibited genuine professionalism and mainly explained everything in detail about my soon to be outdated system. No one likes bad news but it's nice not to feel pressured or like ur gonna get screwed. When the time comes for me to have a new unit installed, I would hope he'll be the person to do it. Having a name like Derek was hella cool too!!

Tiffany K.

We had Baker Brothers come out to fix a gas leak, they came out said it was going to cost $1800 to fix it and it would be done today. We said great and signed the paper work saying we agree to pay. Not even 30 minutes later they come back in saying they have to trench up the whole pipe because it doesnt meet code which would be an additional $1000. While they left to go get their equipment I went to the city to check on the code and was told that since we are in an existing house, Baker Brothers could not make us dig up the whole pipe to redo it. That we were being scammed. Called Baker Brothers back to talk to a manager, the receptionist asked our issue and said she would pass the message forward. The receptionist called back saying the manager was ""too busy"" to talk to us and the technicians would be out Monday to fix the problem at the original price we signed for. So not only did they try to scam us but when we asked to speak to someone higher up about it. We were not important enough to talk to. This company is nothing but scam artist looking for money. Beware.

S F.

Had to use a different plumbing company today as the usual one was not available. Called Baker Brothers this morning, and they had called me back within 30 minutes and someone was out at my house before noon. They even sent a text ahead of time with the technician's name and photo he would be working at my house. Joey came out, and he was so professional, friendly and not only did he do his work in a timely manner, he even looked under my sink to see if he could find a cleaner to wipe down the toilet! (He cleans and puts the seat down!!Wow! ;)

Baker Brothers receives an A from me as does Joey.

Lisa P.

Baker Brothers came highly recommended and they didn't disappoint. Garrett and Marcus are a great team! It is obvious that they know what they are doing. It was a pleasure meeting them. Garrett explained the problem with each of my toilets, gave me several options and pricing and in a matter of an hour and a half was able to fix all three. I'm new to Dallas and so glad that I called the right company the first time! Thanks guys!!

J.M G.

I joined their family plan which includes 2 ac/heating check up a year. The last 2 checkups were performed by 2 different techs, each of whom presented me with a list of recommended improvements. The 2 lists were entirely different. It appears that checkups are just an opportunity to sell unneeded modifications. The tech were very high pressure. Not appreciated. My house is 3 years old.

They also promote the concept that ""family plan"" members get preferential treatment. They say they provide 24 hour emergency service, yet when I was in need of help with a plumbing emergency, a phone call answering service recording received my call and my call was never returned.

OVER PROMISE UNDER DELIVER.