Baker Brothers Plumbing, Air & Electric

Pam F.

baker brothers came out for my A/C issure. The tech ( Daniel) was very professional and friendly. I had just been home recuperating from surgery and explained money was tight right now. I could tell by the options i was given he cared about us not just the bottom line. He did get my A/C unit running and i will be calling him back as soon as finances are available for the other issues he found. I appreciated his honesty and attitude...

Lori T.

Buyer beware! What a horrible practice. Incredibly expensive, came out and did NOT fix the problem or even identify it correctly and in the process broke the toilet.

Penny B.

I wrote the review below and the manager asked me to please call her to discuss, so I did. She wasn't helpful and she told me ""You signed off on everything that was done."" Thanks for the help. She just puts those comments under your review to try and make them look good!



Way over priced!!! I will never use this company again!

Doug F.

I was very hopeful that these guys would be the good nice guys they advertise to be on TV. They walked in the door and within a couple of minutes were quoting prices to do work that were out of control. When asked about the options, they admitted they were sure what needed to be done yet. So they said they would look closer at the problem and figure out exactly what needed to be done. They then came back and said that they needed to ripe up the floor and do major work to fix the leak. Still wanted over $2000. I asked them to leave an estimate and that I would check a couple more plumbers and get back to them. Well now they wanted $500 for leak detection and trip visit. I had opened the wall and showed them exactly where the leak was. there just kept insisting that they needed to be paid.
They are total scam artist. They use the commercials to open the door and then try to con their way to a big payoff
Don't give these guys a chance. They will take advantage of you.

Meg K.

absolute worst plumbing company I have ever worked with. Warning to you all. DO NOT USE THIS COMPANY! They were contracted to us through Home Depot. If you are buying and having something installed through Home Depot, make sure they don't send this company. They also go by BB Plumbers.

Kristen K.

I finally had to write a review, because I can't stand watching the commercials every morning advertising their ""great service"" and ""fair price"". Our toilets were making a loud cruise ship horn type sound, which the technician described as reverberation coming from the flap and stopper. The technician then explained that 2 of our toilets were having this issue and this was a ""MAJOR"" repair, and to fix would be more than $700. Really? You can buy an entire toilet cheaper than that. After I questioned the technician about the part, the $10 part from the hardware store, he confirmed yes that is what he was talking about, and then said he could probably do the repair for $350. When I still said no, he called his manager who then said they could do the repair for $180. So, from over $700 to $180? I felt duped, taken advantage of and beyond irritated. I then said this was not the kind of company I would be doing business with, paid the $39 trip charge and sent him on his way. I would and will NEVER do business with this company.

Hugh D.

I recently had a bad experience With Baker Brothers I had a leak in the the bath area. Water was backing up in the tub and the toilet would not flush BB sent out a plumber to fix the problem. The first thing he said after I explained the problem was that he would have to cut through the wall to find the problem. He then indicated that it would cost me $350 for him to find the leak. How much more to fix the problem was to be determined. I said no and paid the $39 fee for showing up.

I called another plumber out. After explaining the problem He knew immediately what the problem was. A clogged drain line in the bath area. Within a half hour he cleared the drain cleaned up and was on his way. The total cost was $150. No holes in the wall.

Think twice before you call BB

Frannie T.

I had a leak in my living room,and I called Bakers Brothers ,big company and i see their ad on television, the tech showed up and said i would have to pay him $320 and $128 for every hour after 3 hours to locate the leak and after i said $128 is too expensive ,he said normally it wouldn't take more than 3 hours and of course it took him an hour or less to find it. He collected the $320 and came with some numbers to repair the leak, $1,600 if they have to dig and made a hole thru one area in the living room and if they can't get to the pipe thru it they have to dig another hole thru the master bath and it cost me $2,500. I thought it was bizarre to dig two holes to fix one pipe,anyway i said okay.Then the following week the plumber showed up in the morning and had absolutely no clue to what he was supposed to be doing..... i showed him the two areas where the tech made the marks and i told him to call the tech before starting to drill the area. He couldn't get hold of anybody and he started to drill now. after hours he said he couldn't reach the pipe and start drilling thru the master bath,he couldn't drill that deep and he said it getting late and he said some else is coming monday and left for the day.Now it is Monday BB didn't show up and i called the office they have no clue to what is going on, don't have anybody scheduled for the work that they have already started, i called the manager twice left a message on his vm and with the receptionist, didn't even bother to call at this time I'm very frustrated,no hot water,dirt everywhere ......and told the lady that I'm canceling you and I will find some else to fix it. The next day the tech came back and said i have to pay up to $2,000 more to fix the pipe. I said no thank you. I talked to the manager briefly and told him,to cancel it and told him about all the mess and the dirt rugs they have left and he said some will call me and come to clean up, of course no call and no show. And to find out later they didn't have to drill and make another big mess in the master bath ""unnecessary ""to get more money just a rip off...... it has been a nightmare .

Tony P.

I called BB to take a look at a second-story toilet that had leaked the day prior and damaged dry wall on the first floor. BB showed up promptly and their professionalism and my satisfaction stopped there. After about thirty minutes of 'analysis', the technician informed me that he didn't know what had caused the leak, so he wouldn't certify to repair of the toilet unless I allowed him to replace and reset the entire toilet, at significant cost. This was interesting since I told the technician I'd replaced the toilet supply line two days earlier so I suspected this was the source of the leak but since we hadn't seen the leak, I needed the input of an expert. After some additional discussion in which the technician wouldn't budge from his diagnosis of expensive total replacement or nothing, I told him thanks but no thanks. It was close to $200 for a total waste of my time and no help whatsoever. So why 2 stars? Only so maybe this review isn't deemed 'not helpful' by the robo monitor and excluded from the rating average (I mean, excluding 74 reviews of 82 for this business, really?). If you need a plumbing issue addressed do yourself a favor and call a different vendor.

Matrika S.

I was disappointed with my service. I heard a pop in my wall in the bathroom next to the tub. I looked up several services and came across Baker Brothers and remembered the tv commercials. I did not have an issue with the service call fee but I did have an issue with the service. First, I was told a hole had to be cut in the wall and it would cost around $230. I requested to cut the hole myself. I own a sheet rock saw and it took me no more than 10 min to cut. The tech stood and watched and made the comment that he normally does not wait for this task to happen. I am assuming he was not pleased that I did not want to pay $233 for something I ( 30 something female) could do herself. Next, he was able to observe the leak and stated I needed to replace my entire Union and faucets due to leak on the cold side of union. I was quoted around $780. After conferring with another family member, I was told the price was outrageous. While conferring with family, the tech went outside and turned off water. I then told the tech I was unable to complete the repair at this time and I would call back. He took the call fee and left. He left without suggesting to cap off the leak and left me with the water turned off. Now, I am in a home with no water and if I have it turned on, I will have water running all over my floor because I was not offered a temporary remedy. I was not offered to have water in the house but just be unable to use that particular shower until I can have it repaired.