Baker Brothers Plumbing, Air & Electric

ash k.

We had BBs out to replace two 50 gallon water heaters, that were unfortunately located in the second floor attic. Their servicemen were polite and clean. During their visit, a knocking was heard in the walls and the technician recommended a repair to remedy the issue. BB came out the next day to make the necessary repair. That did not stop the knocking. On the third day, another tech came out and quickly fixed the problem. Unfortunately for us, this repair was much cheaper than the one originally suggested. After a quick call to BB, they refunded us the difference between the two repairs. No headache! No haggling! Efficient, sympathetic customer service. I was pleasantly surprised, and quite satisfied with their workmanship and their customer service. I will be using them in the future for my plumbing needs!! Thanks ""E""!

Pete C.

I had a plumbing problem this weekend in a rent house of mine. My ""go to "" plumber was on vacation. I remembered that a neighbor of mine worked for ""Bakers brothers"" so I gave them a call. They did an awesome job. I'm very pleased with the service. From the initial receptionist who answered my call down to the plumber who fixed the problem, I had a great experience. The price was fair as well. The plumber showed up on time as well. Overall I was very satisfied with the service and I will recommend this company.

Dan D.

We had an outside faucet replacement. The guys showed up on time and were very professional. We had to use plumbers selected by our home warranty company in the past and they were not very good, so we were very happy to have service from excellent plumbers that knew what they were talking about. They explained the pricing in advance, and the price we paid was in line with what they quoted. We did have a bit of bad luck this time, since the pipe broke off in the wall, which is not uncommon in external faucet repairs.

I preferred they replace it from the outside, which is more difficult. They did a fantastic job and were able to save all the brick.

I will use them for all my future plumbing needs.

Brad L.

We had to call a plumber to our house due to underground soil erosion from a disconnected pipe. The techs at Baker Brothers were out there within 24 hours, used a state of the art video scope to diagnose the problem, and gave us solutions that didn't break the bank. The most surprising part of the situation was the hand written note thanking us for our business. You don't see that level of customer service anymore. Baker Brothers exceeded our expectations in every way!

Jeremy W.

""Great Service"" indeed... When it rains it pours, we found ourselves with both water heater issues and a bad compressor on our AC in the same week. The Baker Brothers team made it simple to schedule service techs out for both issues and completed the jobs with a sense of urgency. They didn't try to sell me something I didn't need and actually walked me through how to mitigate future issues with the water heater. Baker Brothers will be our new ""go-to"" for Plumbing & AC needs!

Jon R.

FAILED INSPECTION: We had been on their ""family plan"" so a technician came out for free to look at our older hot water heater; said they could install a new Rheem hot water heater for $1552.18 including all parts and supplies. We agreed on the price and had them come out the next week. It took the two guys 4 hours to drain the old tank; were in a rush and poorly installed the rest of the hot water heater. When the City of Dallas inspector came out the following day, IT FAILED INSPECTION DUE TO GAS LINE!! They had to come back out again (3 times in total). I called to notify the manager (Johnny), who said he would call back the next day after it was fixed and not ""red tagged"". Johnny NEVER CALLED BACK, so I called and got the usual run around from the other crew in main office. Finally, the next week Johnny called to apologize and offered a 6.5% refund. WE CANCELLED OUR FAMILY PLAN! You pay inflated prices to bigger companies knowing that the job will be done right the first time and pass city inspection... WILL NOT USE AGAIN! Take your chances elsewhere...

Janet B.

Okay, so it's not fun to have a gas leak or a leaking toilet, but Jason Cassidy can definitely make it better! Not only is he a good plumber, he's a great guy to get to know. We had numerous gas leaks in our 1941 built house and he patiently and carefully fixed them all while also making sure that he didn't track in mud or leave the door standing open. Then, we had a leaking toilet and faucet. He fixed them, too, with no muss, no fuss. He was also unfailingly polite and good-humored. He is now our ""go to"" for all plumbing needs.

Ashley D.

They were the only company that could provide service to a leading valve stop in our bathroom. They were prompt and courteous, but it was $300 to replace the valve stop, which took one guy less than 20 min to fix (from the time he got to my door to the time he was done). So I'm thankful for the quick response and service, but I probably wont be calling them again unless I need immediate service due to the cost.

John K.

Customer Service and Baker Bros. management contacted me almost immediately. We have talked for a little over a week and they made it ""right"" by extending the warranty back to one year as marketed by the tech and providing a partial refund for our troubles.
Baker Brothers actually is the upstanding company that I thought they were and I will recommend them to anyone.
THANKS!!!!

Jessica S.

EXTREMELY impressed with the quality and speed of service! These guys really go above and beyond. We had to get our water heater replaced - can't imagine calling anyone else for our future plumbing/ac needs. Thank you!