Aux Home Services

Lindy C.

Never call these crooks!!! If you think you received a good deal then you didn't get a second opinion and were robbed. $793 quote for a $120 part that wasn't even the problem! An additional $533 for $20 part that was the problem! That's one heck of a labor charge don't you think? A friend got the old part working until it could be replaced the next day. That's right, we went all day in the sweltering heat, when he got it working in less than 5 minutes. We even had a financial advisor coming out the following week to quote us on what a new unit would cost. That meant leaving our paid vacation a day early so we could be robbed by an upstanding company. I have never felt so foolish in all my life! These people should be ashamed!!!!!

Mitchell D.

Caleb was professional and very polite and a pleasure to to business with. I never felt pressured and I could sense his honesty and sincerity. He is a very hard worker and stayed with the job until it was complete and made sure that I was informed at every step and that I was completely satisfied with his work and the excellent results. I highly recommend this young man to anyone who is looking for a tech to do their repairs. He respects your home and makes sure it's as clean if not cleaner when he leaves than when he arrives. Thanks so much Caleb!!!

Joe Ann S.

RE: COMPLAINT

On Wednesday, January 25, 2017, I called your company to request a service visit, since I had seen several commercials on TV as you advertised for plumbing, electrical and HVAC needs.

Bobby arrived and I showed him the following areas and asked him to inspect, diagnose and give me a price for services rendered by AUX:
PLUMBING:
1. The pipe(s) behind the washer machine
2. The tub leaked downstairs
3. The face bowl had been stopped up for a while (I already had the part)
4. The kitchen faucet
ELECTRICAL:
1. The bulb in the bathroom would blow after a week's time or a little longer
My question was could I have an electrical shortage?
HVAC:
1. Service it

DIAGNOSIS:
PLUMBING: Bobby stated some pipes needed replacing, a new toilet
ELECTRICAL: Bobby stated that two breakers needed replacing
HVAC: Layne stated he cleaned the mother board, replaced the condensation unit, and replaced the thermostat

Bobby stated my total bill was $4,812.00 of which $974.00 for the HVAC services. Since AUX didn't complete all services, they returned on Thursday, January 26th. I paid $4,000 in cash and charged $812.00.

When Bobby arrived Thursday morning, I asked him if Layne replaced the HVAC filter. Bobby checked and Layne did not change the filter nor clean the filter area. Bobby vacuumed, cleaned the area and replaced the filter (I already had).



Around 8:00 p.m. on Thursday, January 26th, I noticed the weather temperature dropping so I turned up the thermostat temperature and around 10:00 p.m. I called AUX to report the fan never came on. They sent Chris, the HVAC tech. After inspecting the HVAC unit, he stated that it was the relay switch. He stated that since the unit is so old, it takes a minute for the unit and the heat pump to connect, and he said that he didn't mean any harm but Layne should have called a senior experienced tech before he serviced the unit. Chris also had to re-vacuum the unit. He said he would have the HVAC supervisor come to my house on Friday, January 27th. He left around 12:15 a.m.

When Brandon arrived Friday morning, he inspected the unit, told me that the unit was so old and agreed with Chris and apologized that Layne should not have serviced the unit, by repairing/replacing parts. Brandon offered me a new heat pump and unit for $8,000.00. When I explained to him I didn't have that amount of money, he offered me to purchase just the unit, since I told him the heat pump was just 2-3 years old. He said he would go back to the office to talk with the owner and suggest the $974.00 I paid for the HVAC service, plus include some of parts costs, equaling $2,500.00, could go toward the $4,400.00 cost of the unit.

Brandon called me back around 1:00 p.m. to ask me if I had decided on an answer. I told him no, because I had not had time to think due to babysitting. I told him to give me the weekend to think about it and call me back Monday. Around 9:30 a.m. Monday, January 30th, Brandon showed up back at my house (without calling first) and asked me if I had decided if I was purchasing the unit. I told him that I was more interested in getting everything I paid for was completely repaired. I told and showed him the new toilet was loose and the electrical still had a shortage somewhere because I purchased new ceiling fan bulbs, and when I replaced it, it did not come on. Brandon said he would have Bobby and the Electricians come back to my house to repair them. Bobby came around 12 noon and after examining the toilet, he apologized that the screw(s) had come lose and he forgot to seal/grout the toilet. He stated he should have checked behind the apprentice. I showed Bobby the ceiling fan and he checked the light switch on the wall in my bedroom. He said there was a loose hot wire, and all he had to do was tape it up. As soon as he finished, my home phone and WiFi service stopped working. He checked the wall outlet in the next bedroom, there was no power, he checked up in the attic, he checked the outlet by the window and it had power. Bobby told me the Electricians would have to come to inspect why there was a shortage. He contacted the office and told me that the Electricians could not come Monday, but could come Tuesday, January 31st, around lunch or a little after 12 noon. I told him I had a 9:45 a.m. doctor's appointment and I would call them as soon as I left my appointment. I called Brandon around 6:30 p.m. apologized for calling and I informed him on the status of my home phone & WiFi not working and that Bobby said the Electricians would come Tuesday.

I called Brandon and told him I was leaving the doctor and would be home in about 20-30 minutes. He said, ""Ms. Steele I'll come and we'll make sure we take care of everything because I want you to be satisfied."" After arriving home by 11:30-12 Noon, I waited until 5:00 p.m. since no one showed up or called. I called Brandon (from my neighbor's phone) and texted him twice to inform him that my

Laura P.

Chris P. is an asset to Aux Mech. Professional, yet personable. Very knowledgeable and courteous. I will definitely request him for our next appointment.

Stefanie W.

We have used Aux for years and they continue to give great service and care. Today, Coty S. came out for our inspection. I had requested that he not ring the doorbell because my daughter was home sick. When he arrived, he had a card for her! So...a continuation of excellence and an additional praise for this sweet gesture!

Sheila W.

This was my first contact with Aux Mechanical, but it won't be my last! They were very professional, from the initial call, to scheduling, and the actual plumber visit. James O is a tremendous asset to Aux Mechanical. He is courteous, conscientious, knowledgeable and capable. He assessed the problem, told me what needed to be done, got my approval and fixed it. Midway through the repair (toilet problems), he showed me what should have been done by my contractors who took shortcuts when installing tile around the toilet. I now have confidence (backed by a 3-year warranty) that this problem is resolved. Great job!

Todd W.

2 for 2 .... Jimmy was here right at 7a for a semi annual HVAC systems check.... courteous, complete and effecient... plus some good knock knock jokes.... if he come ask him for a few.

I say 2 for 2 because last week we had our plumbing inspection.

Keep up the good work!

Marco G.

Had their plumbing technician Bobby come by the house to do an annual plumbing inspection. He was very courteous and checked everything quickly and thoroughly. We discussed some options to clean out sewer lines in the future if I wanted to do so. Good inspection and friendly service.

I had AUX out in early January to replace my a/c unit. Their installation crew did a great job, were very friendly and explained what they were doing. Very satisfied with their work.

Eric P.

I'll make this short: they kept my pregnant wife waiting for an entire day. Said we needed a new AC and then couldn't do anything temporarily. This cost $200. Next day a different company did a temp repair in 10 minutes that has lasted us 3 months so far. Aux Mechanical's service and integrity are about as poor as I can imagine. Avoid at all costs.

Blaise L.

6/30/16. (AUX Mechanical) I had an emergency situation. The power transfer switch on my generator shorted out and the generated power would not shut off when my main power came back on. I called the after hours emergency line at AUX and left a message at midnight. They never called me back. When I called them the next morning, they told me they had no record of the 3 messages I left them. They then told me it would be the week after July 4th ( 7 days) before they could come and fix the problem. AUX was once a very good company that has now diminished to pathetic service for their customers. The new company I called (Century Heating and Air) was here within 15 minutes, performed a manual override on my transfer switch, which corrected the problem. This took 2 minutes. They then repaired the problem that caused the switch not to electrically override and serviced my unit completely. I have spent thousands of dollars with AUX mechanical over the years but will never use them again. This was a dangerous and emergency situation in which the just left me hanging after several pleas for help.

Barry Lanzi