Autumn Air Home Services

Randy C.

Oh God was this an awful experience. The tech must own the company. He tried to talk us out of our home warranty and to finance a whole new hvac for $10,300. Yrs you are reading this right. Said we had a leak and needed both outside and inside hvac. He used ZERO tools to find the problem. I don't trust this company at all. I went to different company and they found the leak. $8,500 less than autumn was trying to get. In my opinion this company is the company your parents warned you about. Please take my warning and try ANYWHERE else.

Lizbeth J.

Highly recommend them. We had a last minute emergency, they were able to check our AC earlier than the scheduled time.
Colby was so helpful - friendly, police and very knowledgeable.

Brent H.

This company come did a install crushed my duct damaged my ceiling left trash all over my attic charged my for parts not install broke a pipe and refused to stand behind there work all this for a over inflated price do business with Jeff Franklin at you own risk he company will rip you off did I say this company is crooked BEWARE

Bianca M.

This company is terrible. The customer service is nonexistent. They were sourced through my home warranty company. Autumn Air (directly) called me, (directly) emailed me & (directly) texted me the date & range of time they would come out. They didn't show so I gave them a call. Apparently they scheduled it for a later date but never informed me. I arranged time to be home from work for this. The rep I spoke to said the change happened at 6am that morning. I asked why was I not notified earlier & she didn't know. She offered a very dry apology but said I could pay an after hours fee on top of the service call if I wanted someone out there the next day. I declined & ended the call. I reviewed my emails & texts from there & when I didn't see any notification of the change I decided to speak to the manager. His tone was just like hers, dry. His response was that it was the fault of my home warranty company. When I told him I received these notifications directly from his company he glazed over it & offered another useless apology. He said that he wasn't going to argue with me (AFTER ARGUING WITH ME). I let him know that he was already arguing with me. I told him to get TF off my phone. Called my home warranty company & got a new company. Their communication is terrible, they don't take accountability & they don't make it right. Proceed with caution.

S B.

My home warranty company sent AA out to check our AC unit, which was not blowing cool air. When Chase, the tech, came out he looked at the unit & came back in to tell me it needed to be replaced. He told me that if I go through my warranty company it would take 2-4 months & who knows what type of unit they'll send. He then told me that if I go through them that he could get the unit installed right away & we could make easy payments of less than $100/month. He did nothing else to the unit.

Chase wrote up the problem to the warranty company in such a way as to make them refuse the repair/replacement. He then sent me a quote of over $13k for the replacement of the heater/AC (heat pump combo).

Since we'd just bought this house 2 months earlier I reached out to our realtor to get the inspection report done by the seller. He sent that & brought out a guy he worked with before who owns his own HVAC company. Dave, the owner/operator, checked the system out & told me, yes, the compressor is going out but it's also out of coolant. He then filled it up & added a stop leak which has been kind of working so far. Chase never even checked the coolant. Dave also quoted me $7500 for replacement (with my military discount), almost half AA quoted.

If I could give negative stars I would. Avoid Autumn Air at all costs, because it will cost!!

Patty F.

Autumn Air is efficient and responsive. Their technicians are very knowledgeable. I would highly recommend them for your heating and air needs.

Daniel H.

My home warranty company unfortunately paired me with autumn. They claimed to have fixed the issue but in fixing it created another which they did not tell me about and I only realized days later. They proceeded to have the audacity to charge me $600 for the job and reported the issue in such a way that my home warranty company would not cover it. They also claimed I have a mold problem, which may be true, but when I asked them to send me pictures of it so I could get a second opinion, they failed to do so. Would recommend avoiding this company if at all possible.

Tasha G.

e bought an AC unit 2 years ago. Let me just say. What a nightmare. It has never functioned correctly. They blamed it on dust, its a mobile home, that I have 3 potbelly pigs, and the best was its the air quality in West Jefferson.. ok so we did everything they recommended. buy a dehumidifier, Seal all windows and doors, replace moisture barrier, replace ductwork.. all of this was done. still does not cool. within the first 6 months, repaired 13x with a condenser being replaced, faulty valves, leaks in their new system, of course it was a manufacturer error, never theirs.. We left a bad review last year and they didnt like that so they said unless we removed the review, they would not service it even though we had a warranty.. So its does not cool but house is warm in the winter. They are a HORRIBLE company. beware of spending your hard earned money with them.. Go somewhere else, anywhere else.... Also, found out that the refurbished unit that they sold as brand new is faulty and to top it off, they installed it incorrectly.. also thank you for the hole in the wall where your technicians put the ""new"" thermostat that had to be replaced 3x in two years.. I sincerely hope you guys stop screwing people over..
People.. Run the other way before you waste your money and have to fight them to fix what they broke!!!!!!

Chef E.

Excellent service! The person handling the initial service call was very helpful and the technician was super nice and very knowledgeable. Great service all around, I will definitely call on them if I need any AC or heating related work.

Stacey L.

This company totally rocks. They had Charles come out yesterday (7/1/19) to give us a quote on a new a/c-heating unit. We had gotten another quote from another company, and weren't really impressed with the pricing or service/parts warranties. In truth, they were pretty bad.
My son said Charles was the nicest, most knowledgeable man he had talked to in a LONG time, and felt comfortable with his advice and experience. (This is a rarity...trust me.) By 7:00 last night, we'd signed the contract, and the guys were out here at 2:10 today. We were told by 2:00, but I was fine with 2:10 (since that NEVER happens with anyone! I'm looking at you, Charter/Spectrum!)!
They were professional, courteous, polite and extremely efficient. Wes, Collin (I hope I spelled that correctly!) and Brad were some of the most professional HVAC guys I've ever met and were super friendly and informative. It was soooo hot today and they acted like it was just another day and not a bit too hot for them. (The key word is ""acted""! I know it was way hot. They were so sweet and just did their job.)
I can't recommend them enough. If you need a new unit, or just service, call these folks. They're local (Pelham area, but we're in Hueytown), fast, and thoroughly know their stuff.
If I could vote six stars, I would. I can't recommend enough.