Austintatious Pools

Pat B.

Longhorn continues to provide my pool service every week and to handle repairs as they come up. I haven't had any problems with the re-surface from last year, and am extremely pleased with their reliability and responsiveness.

Kevin R.

Longhorn pools: Kept our pool really clear this summer.

That being said, they also attached the pool sweeper into our bank account and put the power to MAX - we cannot believe how much they charged for service.

Poor communication compounds this problem - Every week the technician leaves a carbon copy of their work tasks under the door mat - but with no dollar amounts. No idea what they are charging each week until the monthly bill arrives. Add to that a lady who can get downright rude in communication via email or phone and we are leaving them behind. Forget it.

They took our recently refurbished pool sweeper and returned it 'fixed' with a $100 charge and no indication of what they did or why they did it. It was not broken to begin with.

Bob P.

Longhorn Pool Service is by far the best pool service company in Austin. I have used them for pool re plaster to equipment repair and their staff is competent, caring, and reasonably priced. I had a recent need for service on a short term notice and Rebecca re worked the service schedule to fit me in. I highly recommend Longhorn Pool service to anyone. Bob in Round Rock

Jack H.

The worst experience you can possibly think of having with a service company that charges a premium price. Rebecca who has been there 3 1/2 years is an absolute nightmare to speak to and should not have anything to do with the public. She has no clue how to speak to a customer and is about as smug and rude as they come. Mr. Hursoki really should record the phone calls made from his business so that he could hear first hand how rude this lady is to his customers. The actual service provided was great but due to this one individual I have discontinued service with Longhorn and will make sure to tell everyone one of my friends and family that have pools to do the same. Do yourself a favor and avoid this aggravation all together and find someone else.

THomas R.

We went with Longhorn Pools to replaster our pool and the deck around the pool. They did a reasonable job on the pool walls but the resurfacing of the deck had areas where anyone could trip. We had specifically asked Peggy the salesperrson and she assured us this would not happen. They would not respond to our multiple calls to fix it and would not come out to look at it. Finally we disputed the entire job with AMEX and they still would not come out to look at it or discuss it with us. When we finally reached Peggy she said ""you already got more than you paid for!!"". Verry arrogant!! The owner was supposed to call us and come out to see and discuss, but never did. Everyone we spoke with that knew Longhorn Pools told us they do the work quickly but NEVER follow up. My advice: buyer BEWARE!! Work with them at your own risk and peril. I would NOT recommend them, to anyone.

Kate M.

Paul came and did a great job. The pool looks great. He kept in touch by phone and made things look new.

Mark K.

NOTE: I posted the same review under 'Longhorn Pools'. However, since this is the same company as Austintatious Pools, I wanted to make sure this company (and their employees) gets the credit it deserves for a perfect job and a completely satisfied customer.

I had Longhorn Pools replace my filter and pump. I had a 15 year old cartridge filter/pump combo that I hated, but continued to work fine. However, then the pump died a few days before I was scheduled to have a small party at my house. Since it was a combo unit, and I wanted a new filter anyways, I started a desperate search for a company to replace it with only 2 days notice.

I called several other companies, but it seemed no-one could do the work with 2 days notice (and I completely understood why..). I eventually called Longhorn Pools (AKA Austintatious Pools), and Peggy responded immediately that they could replace it in time.

I was honestly very hesitant due to the number of negative reviews on yelp and other review sites, but really didn't have a choice.

The job was ABSOLUTELY PERFECT! It was not a 'slam-dunk' install as almost everything on the equipment pad had to be moved/re-plumbed to accommodate the new filter/pump. Peggy responded immediately to every single request. Maurice and Rodney came by earlier then scheduled and did a FANTASTIC job. I'm an engineer by day, and tend to be very picky about the quality of work done on my house. In addition, I've done some minor PVC plumbing in the past, so I know basically what to look for. Maurice and Rodney exceeded my every expectation (and hope); in addition to the perfect install, they didn't mind me watching their every step, answered every single one of my frequent questions, and took the time to explain everything.

My other dealings with the company, including Peggy (design consultant) and the owners, was completely flawless. I will not hesitate to call them for future projects, or recommend them to other people looking for a pool company.

Ms. T.

I wish there were an option for zero stars. I agree with the other two legitimate reviews. Worst company I have ever encountered. When I tried to give them a chance to fix the problems their technicians caused to our pool, I was talked down to, disrespected, and completely insulted. Obviously the ""owner"" thinks he can intimidate people by raising his voice. I am rarely compelled to write a review, but if it saves you, reader, from going through what we've been through in the last 2 months, then it's worth it.

We were told our pool would be drained into the street. Instead, they flooded our back yard, our neighbor's back yard, and our neighbor's neighbor's back yard. Our trees have lost all of their leaves and are a grey color. When the pool was filled back up, ""coincidentally"" our Polaris cleaner is broken, our pump works at half power, and our Spa completely drains when we turn it on. What a nightmare this has been. Everyone except for Tamberly (co-owner and wife to the complete jerk) has been angry, defensive, evasive, DISHONEST, and needs a class in customer service. THEY LIE ON THIER WEBSITE...THEY ARE NOT BBB ACCREDITED. LOOK IT UP WITH THE BBB.

Do yourself a favor and call someone else. I truly feel bad for anyone who has to deal with these people.

William R.

Austintatious Pools/Longhorn Pools, or whatever new name they come up with, is absoltely the worst company I have ever dealt with. All of the work they did for me is horrible. All monies spent repairing my pool were a waste. Micheal, the owner, and his wife just came by my house and said crack repair lasting is 50/50. Who would spend 50k plus on a 50/50 proposition? The ""repairs"" were completed 6 months ago and plaster was cracked after a month and coping looks like it was done by a child.

They do not stand by their work and if you have problems they will not correct them...lesson learned...go with a large reputable company with resources and expertise to make things right.

Brett M.

They are unresponsive, do not care about their customers, are arrogant, did not follow through on appointments, did not adhere to promised date, have the wrong posted office hours on both their voice mail and their web site. Act entitled. Their service manager actually stated ""I don't report to anybody, I do what I want"". avoid these people. They tell you what you want to hear when you first call them, and then could care less. The obviously have more business than they need. Give your business to a company that wants to earn it, not one that thinks they are entitled to it.