Austin Appliance

Steve K.

Just wonder how they even stay in business. Have tried to call several times, left messages, and have still never spoken to anyone with a couple of questions I had. If they don't even answer the phone, I don't think they could be a very legitimate business.

Vernon H.

THE SATISFACTION GUARANTEE statement on the website just isn't true


The only reason I gave one star is because I couldn't give 0.
To make a long story short, my wife and I bought a scratch and dent refrigerator. We paid cash and I self delivered it home. The fridge never cooled and I arranged for a service repair. After several attempts to get the repairman to show up I gave up and took it back to Austin appliance.
After trying to get my money back Jim Vessels said he did not give refunds.
I proceeded with small claims court to where we both stated our case to a judge, Austin Appliance lost the case and my claim was won. Austin appliance. Now owes me $1385.00 and has made no settlement to date.
Their statement on their website that says SATISFACTION IS GUARANTEED is just NOT so.
I would not recommend this business and I will be adamant to educate customers to their business practices.

Vernon Hampton
Buda Tx

Heather H.

These people are THE BEST when looking for appliances. Actually, they're the best in so many areas. Customer service, purchasing- you name it. I love them! Jim was so helpful and I found everything I wanted, and at an awesome price nonetheless. I would HIGHLY recommend this place to anyone!

Anthony L.

Jim helped me out with a microwave and a basic refrigerator about a year ago when I was moving into a new house. I was surprised at how many appliances he had to look at. Too bad I was on a tight budget, they have a lot nicer refrigerators than the one I bought. Both units, microwave and refrigerator, still work great! I'll be back to check out this place when I need something else. Thanks Jim!

Katy P.

I am very happy with my experience here. I got scammed purchasing a washer on craigslist that ended up being nonfunctional. The guy here helped me find a good replacement without breaking my bank. He also agreed to give me money for the broken one I had. Delivery included taking it to the 3rd story apartment as well taking away my old washer!

Sabrina J.

While I don't want to delete the below, I do want to provide an update. Shortly after leaving him a message and posting the below review, he got back to us to apologize and explain that he had some personal issues that caused a delay. He had a dryer (one that matches our washer somewhat, although not the one we originally selected) delivered to us in placement of the loaner quickly after that. I'm not loving the dryer (some buttons don't function correctly), but it's not tearing up my clothes. So I'm going to call it good enough. Per the other reviews, he seems to have provided great service to other people. So I'm updating my rating to 2 stars in hopes that our particular situation just made it more difficult to provide the service and quality of product that he normally would. Perhaps we would have had a better experience if we were able to have the appliance we selected delivered immediately (vs. asking him to hold it in his warehouse) and if we selected one that was already fully repaired. Sorry, I would give him a higher rating, and I do appreciate him finally helping us resolve the issue. But the fact of the matter is still that we moved into our house end of September (which is when we should have gotten the dryer we paid for), and didn't finally get a dryer (other than a loaner) until mid-February.

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We were so excited when we found out about this place and read great reviews. We visited him and found a dryer that would match our front load washer well enough. We agreed on a price, and he agreed to hold it for us while we waited about another month for our house to finish being built. We paid the price of the dryer + delivery. He said to call him when we're getting moved in, and he'd have it delivered. So that's what we did. Only, he lost the dryer we had paid for. Nowhere in sight.

So that was frustrating. He then said he'd give us a loaner while he looked for another dryer more similar to what we paid for. That loaner broke down a couple times. My husband finally called and said this wasn't working out. We asked him to come pick up his loaner and return our money. However, he said ""sorry, I don't do refunds."" What? It's not called a refund if you have never gotten the product you paid for! (side note, his repair man finally pointed out that he thought it might be our house. As ridiculous as that sounded, turned out he was right. The builder put the wrong trap on the filter that goes outside the house. I was still really put off that we couldn't get our money back since he didn't have the dryer we paid for).

Soon enough, I start realizing that the loaner dryers lent trap doesn't fit the dryer itself. It sticks out a bit, so many of my spaghetti strap undershirts catch around the corner, eventually ripping it up as my clothes dried. This just also happened to one of my favorite dresses. Argh! (side note - I'm not sure my husband relayed this piece of frustration to the guy. My husband does continue to call him asking about our dryer though, to no avail).

I'll add that a few months ago, we got a call saying they found our dryer. Wahoo! Only they were waiting on the part needed to fix it. I thought that was weird because I thought I remembered when we paid for it him saying that it was fixed, and all he had to do was more of cosmetic stuff to complete the job. In fact, when we paid for it in August, he even said he would email us a pic of the final finished product in a few days. He didn't. We didn't care about that though. Anyhow, every time my husband called asking about it, he was either told they were still waiting on the part, or that the wrong part came in and they were still waiting. We moved into our home the end of September, and it's now mid-February. We still don't have our dryer, and the guy has stopped returning my husband's calls. I just left a message that is much more rude than I typically like to be, and now I'm leaving a review for the first time in my life. Let's see if that helps...

Cade S.

This guy.... wow. I loaded up a 150 pound ice maker, drove it 20 miles to my house, and messed up my entire schedule THIS morning only to have him ignore my calls. Down right disrespectful! Seemed very nice but he is a wolf in sheeps clothes and furthermore a FRAUD! THIS IS NOT THE REAL AUSTIN APPLIANCE! HE ISNT EVEN LOCATED IN AUSTIN! I actually just got off the phone with the REAL Austin Appliance and they were quite cordial in assisting me with my problem. Going to get that fixed now.... thanks but no thanks BUDA APPLIANCE LLC. Two thumbs down!

David H.

We are shopping for a double wall oven. On Thursday, September 25, I contacted Austin Appliance regarding a new oven I found on Craigslist. Based on measurements I had taken, I understood that I needed a 24"" wide oven. Austin Appliance requested that I supply them the measurements, which I did. Austin Appliance very proactively delivered the new 24"" oven that afternoon. It did not fit-- it turns out that my old oven was a 27"" wide unit, so the new one needed to be 27"" as well. I was surprised that Austin Appliance had not checked the measurements I had sent and had not let me know the 24"" would not fit. I felt bad that there had been a misunderstanding about the size, so I gave the installer $40 cash to ease the business' pain of lost revenue. Austin Appliance departed with their 24"" oven.

Since this unit did not fit, the Austin Appliance owner contacted me and offered to sell me one of their other products. They offered a 27"" wide combo (single oven with microwave on top). After consideration, I accepted this offer. They delivered the 27"" combo the next day. After the installer had placed the unit inside the wall, I opened it and noticed that *this unit was used.* This was a total surprise to me-- I had expected a new unit, as the oven had been the previous day. I thought over this for several minutes and then called the owner. I told him that we had a problem, since my wife was not home to see this used unit and discuss it with me. The owner proposed that I send the check for payment with the installer, discuss the used combo with my wife after she had seen it; and the owner told me that Austin Appliance would not cash the check until I called them back and informed them that we wanted to keep the unit. This was Friday afternoon, September 26th.

On Monday morning, September 29th, I texted the owner to let him know that we had decided not to keep the used combo. I was shocked at the reply: ""Sir I apologize but we don't do refunds after we install a unit."" I thought he had me mixed up with another customer. I sent a detailed text to him reminding him of our agreement. His response indicated that Austin Appliance had gone far out of their way to accommodate us. I called the owner several times that day and I called him the next day to sort out this bizarre turn of events, but I received no reply. Due to this 180 degree change in a business commitment, I stopped the check that we had given the installer, and I notified the owner of this. I requested that they come retrieve their unit; and I offered $200 as a goodwill gesture, since they had made two trips to my house to deliver units and had hauled off my old oven.

I provided the owner a date later this week for Austin Appliance to come and remove their combo unit which I never purchased. I repeat, *never purchased*-- the installation was not complete, I have no receipt, and I had a verbal assurance from the owner that we were not obligated to purchase the unit unless my wife and I decided to do so.

This has been the strangest business transaction of my life and is resulting in my first BBB complaint ever. It is like the Austin Appliance of this week is a completely different company that does not honor the commitments that the owner of Austin Appliance made last week.

Alfredo N.

Highly recommend these guys. Jim Vessells is a great guy and extremely helpful and knowledgeable. They are tucked away in an industrial park in Buda, but it is well worth the trip.

Lara B.

Recently we had an emergency by the making of another appliance repair company in Austin. Austin Appliance provided the service needed to get us out of the emergency situation and get our tenants in a working order in a timely fashion. They delivered a working refrigerator in a moments notice with a 1 year on-side warranty and no fine print. limiting the warranty to labor only after a month. We are very pleased with the service received from Austin Appliance and plan to continue using them for repairs and purchases of our 10+ rentals in the future.