Assured Comfort Heating, Air, Plumbing

R. J.

Beware! Assured Comfort Heating, Air & Plumbing should not be trusted, especially for plumbing services. I've been living in my house since it was built 13 1/2 years ago. Fortunately, there has been only 3 times I've needed to call a plumber. 1) To fix the garbage disposal 2) To fix a toilet and 3) To stop running water from the shower head in the master bathroom on Christmas Eve 2020. No floods, no water flow issues, no water heating problems ever in my house. I called Assured Comfort Heating, Air & Plumbing to simply stop the running water in the master shower on Christmas Eve.

When the plumber arrived, I made it very clear upfront that my water operation should remain as is. This instruction was repeated multiple times, so he wouldn't forget. The water pressure and heat level has remained the same since buying my house in 2007. It's been perfect with no problems.

After diagnosing the problem in the shower, the plumber said the cartridge needed to be replaced. He asked to see the water valve, so I took him to the room where it's located. He said a part needed to be replaced. After he gave me the price, I told him that's a job I can have American Home Shield warranty do. He was adamant that if I hired AHS to replace the part and the cartridge went bad, then they would not cover it. For this reason, reluctantly, I agreed to let him to do the job. It was Christmas Eve and I wanted to make this job easy as possible, even though I knew I was getting ripped off in price.

The plumber said the part he was installing was higher quality than the one in place, but since the threads didn't fit, he needed to find the same brand and model as the bad part and install that one. I asked if the price would be reduced since the part being installed will actually be lower quality. He said the price would be the same as the better quality part. After the plumber completed the jobs, he said the water pressure was reduced to what is considered a healthy level, under their code and I wouldn't notice the difference. Not only did I notice a significant difference in the water pressure, I noticed that the shower handle was reinstalled, after replacing the cartridge, turning in the wrong direction.

I specifically told this plumber, Chase, multiple times not to change the water pressure, heating levels or anything that would disrupt my house's current water operation set by the builder's plumber in 2007. He did not have my authorization to change it. If any job required changing this, then I would have canceled Assured Comfort Heating, Air & Plumbing from doing any jobs and consulted with other plumbing companies for additional opinions and options.

I contacted the Plumbing Manager, Will, to report the unauthorized reduced water pressure and poorly installed shower handle. After leaving him two messages, he finally called me back. He was very agitated because I wouldn't let him talk over me. He didn't care about my concerns. All he wanted to do was convince me that the unauthorized job to reduce the water pressure would be great for my house, even though I have never had any problems in 13 1/2 years. He was rude, unprofessional and volunteered to send my $570 check back to me.

Before writing this review and reporting this company to the Better Business Bureau, I took another step to try giving this small business another opportunity to fix the problems. I contacted the owner, Jerry. In our discussion, it sounded like he wanted to make things right. He informed me that the part installed on the water valve reduces the water pressure. The plumber did not advise me of this before replacing the part. Jerry said they would get a part that would help increase the water pressure and requested me to give him a couple days to call me back.

After a week passed, I called twice. I spoke with Daisha who was passing my message to Jerry's assistant since he doesn't have a voicemail box. There was no response, so I called again and spoke with another lady who was passing my message to Jerry's assistant for the second time. Days have passed. There hasn't been a response from Jerry or anyone from Assured Comfort Heating, Air & Plumbing. I didn't receive the $570 check back. My belief was they kept the check because they were planning to resolve the issues 1) Replace the part on the water valve and increase the water pressure 2) Reinstall the shower handle properly, so it's turning in the correct direction. Nothing has been done.

In my humble opinion, after speaking with others about my experience, I believe the plumber and leaders would have handled this differently if I wasn't a female owning the home. Of course, this statement is an opinion, but worth considering for any females seriously looking to hire this company for services. I highly discourage any homeowner seeking for a company with integrity and qualified technicians to consider or hire Assured Comfort Heating, Air & Plumbing for professional services.

Karen F.

I just had Randy Hensley here to service my HVAC. He did an awesome job! So pleasant to talk to! Very informative...he explained everything that he was doing and where the right temperature should be! I couldn't be happier with the service I received!

Natasha W.

Service was great and timely. However, the cost of repair was very costly. The system was dug out and taken apart prior to a quote for repair was given.

Andy P.

The technician was great, however the company is false advertising and heavy price gauging during these tough times. They charged me $221 for a part worth $15 and took less than 1 min to replace, just because they know that I can't order it anywhere else without waiting less than 2-3 weeks. Not fair at all !!! I would not recommend you to use this company.

Arthur C.

Came out to do service on my AC I needed a new pump and told me the pump was $400.00 plus and showed me the pump he was going to install I took a picture put the part number in amazon and got it for 38.00 dollars
Beware of these con artists is all I got to say.

Charles A.

Great professional and honest, straight forward service. The plumbing technician Bruce provided excellent service ...highly recommended

Bunms O.

It really pains me to write this review however for home owners like me who depend on the honesty of others to find good competent companies, I had to.
I had a leaking AC and invited this company to come out for a diagnostic, the rep who came gave me a battery of misinformation about what I needed. The only solution he had was I needed a new AC for close to $5000! I actually almost did it except he was not consistent in his quote. His diagnosis was wrong, he charged close to $400 to add Freon to my system which he claimed was the reason for the leak and should temperament the issue until I got a new AC system however that night, my AC was leaking again and has been since until another company came out, correctly diagnosed the problem and fixed it for $167. So I am unclear if the problem with the tech/company was dishonesty or incompetence, either way I am staying away.

Joan B.

Had a contract with Assured Comfort and they were the worst heating and air company I have ever used. For almost 50 yrs I have had heating and air work done on multiple residences and commercial locations and this company is the bottom of the barrel. I would never use or recommend them. All the owner does is advertise he is a veteran and expect suckers to use him.

Tonya B.

Chris H. immediately diagnosed my A/C issue promptly and professionally. He was on time and the repair was finished in 30 minutes. I am highly satisfied with his performance.

Louis H.

Telmo did an outstanding job of identifying the problem and prescribing solutions in a reasonable amount of time. I am beyond pleased.