Art Plumbing, AC & Electric

Maryuri G.

Worst company. This company is a scam; they charge you for a job, and then they don't show up if you need city inspections. When you call the office, they say somebody from dispatch will call you, which never happens. I sent them several emails and still waiting for them to respond me back and refund my money for the service that they never provided me.

Nicholas C.

They installed new air conditioning system that was missing a piece that did not pass an inspection. They never replaced it after i called
multiple times and then they finall just added some foam because they couldn't ""find the piece"". on top of that, the way they set up the air conditioning its almost impossible to put in air-filters because it gets caught in all the crap they added instead of the proper piece.

I cannot for the life of me understand how I payed full price for this terrible service. Please find a company that cares enough to try to help clients even if they make a mistake.

Rob M.

They have canceled appointments multiple times last minute. They make lame excuses for not showing up. They don't cover basic things in the AC check-up. They are not friendly service people.

Rob C.

They are the worst!!!! They confirmed that they would be at my home today for an emergency AC/plumbing issue. The dispatcher never called. When I called back, they stated they couldn't come until 4 days later! I had already cancelled other repair companies.

Fredericka S.

I was told they do good work, but the price is higher than others, so I used another company to install my gas water heater.

Elena T.

I needed to replace a 25 year old water heater and called Home Depot Installation Services (Home Depot) and was told that Art Plumbing, A/C, and Electric (Art) is covering this service. As I called around 8 am I was informed that the installation would be done on the same day. My request was not an emergency, nor did it require weekend, evening, or holiday work. A representative called, and I explained that I want a specific water heater - nothing fancy, a 50 gallon electric located in the garage. However, I was told that the technician would install ""whatever is in the truck"". Several conversations occurred with Art and Home Depot, where I mentioned that either I would get the unit that I want, or I would not need any service. I was later called and told that a technician would come around 3 pm for an installation. The installation went very well, but the unit that I ordered was upgraded to a more expensive model. Everything is in electronic format, including the estimate of the services on a tablet that was barely visible as the background was too dark. I was assured that everything that I signed and/or agreed to would be e-mailed to me. I found out that this is not true. I was charged $1618.03 for everything - permit fee, water heater, one shutoff valve, one square metal drip tray, taxes, and installation. The actual permit came out at $91.30 representing a standard fee for any type/cost of water heater, and the rest is a mystery as I never received any invoice from either Art or Home Depot. I did find out from the owner of Art that $300 was allotted to the permit fee and processing of the permit. In my case, the permit authority has an all electronic process and no physical visit is required for anything. The inspection was done 27 days after the water heater installation. Overall I am very impressed with the technician and his work, and with the quick response from the owner as things did move along quickly after he was involved. However, the pricing and overall service of other employees are something to be desired. Unfortunately, I would not be looking to either Home Depot or Art for further improvements to my house.

Suzie K.

ABSOLUTELY THE WORST! DO NOT WASTE YOUR TIME WITH THIS COMPANY.

They look slick and do not deliver anything they say they would. We lost our deposit but that was better than paying $5k to an unprofessional and unorganized company. The electric side of the operation doesn't know what the plumbing side is doing and vice versa. They don't have adequate staff. They use call centers to ""handle"" calls and NO ONE knows anything and no one returns calls. IF IT WAS Possible TO GIVE ZERO STARS I WOULD! I wish I had read

DO NOT BOTHER WITH THIS COMPANY.

Jeff E.

Just a warning, don't go near this company. Recently had a flood in my apartment and this company spent more time figuring out how to overcharge than doing the work to fix the problem. You've been warned!

Scott S.

Both my AC units weren't functioning properly. Had a service call and after all the adding the bill was $5,000 !!!
The bill wasn't itemized so I have no idea what each service cost !
AC units are fine now but Art is a total scam and way overpriced !!!

Tito S.

BTW i just found in the city that after 3 years, the AC installation didnt pass the inspection and have pending corrections.