Arrow Electric

Don J.

The quote from these guys was incredibly over-priced. Example was a $1500 charge for a part that retails for $150! They must think customers in DFW are pretty stupid.

Linda S.

We had a couple of outlets that stopped working. Ron and Randy quickly determined what the issue was and fixed the problem. They called ahead so I knew when they were to arrived. They rolled up extenstion cords and returned the TV and a heavy dresser in the bedroom back in the original positions. They did not hesitate to go up into the attic during a heat advisory. They were professional and courteous. The price was very reasonable. This is the second time we have used them and we won't hestitate to call them again!

Thomas B.

1) 8/2012 Mr. Clint Thompson replaced electric panel also with some sensible load re-distributions in perfect accord with my outline, diagram, and specifications, with his wonderful suggestions, oversight, advice, & code compliance. Perfect job and results, part mastercraft part magician. Excellence is still alive in Dallas. Green Tag. Panel box inside looks like professor neurosurgeon routed wires like spinal roots in an anatomy atlas.
2) 6/2017 Mr. Randy Brown warranty replaced GFI breaker with similar respect for existing craftsmanship integrity.
3) General experience results of listening skills, technical expertise, taking accurate history information from homeowner, good honest advice, kindness, cooperation.
4) If you want some patch together or short term something or other, call the guy with a Ford F150. If you want industry standard of practice, best in class equipment that will outlive you, and also sweet kind nice cooperative good natured honest team who bring a supply warehouse in their industrial panel truck, then it is my pleasure to recommend highly without reservation team Mark Thacker/Ronni Majors for Arrow Electric Inc.
5) I am real customer in North Dallas TX Collin County zip code 75287

Brian L.

Arrow Electric installed two lights in my home where there was not currently lights. The technician showed up on time give me a price upfront and very courteous and professional. Did the work quickly expertly and efficiently and it looks great. They were way more reasonable than other companies I had called. I fully recommend him for any electric work in your home I will give them five stars.

John P.

Had them give me a quote to install a huge chandiler. They had to reinforce the structure in the attic on a 20'+ ceiling . They did a great job after James and Rodney who is the General Manager installed the fixture they cleaned up and installed all 206 bulbs for us. I would highly recommend them . Great customer service, attention to detail and they have great work ethnic. You can tell these guys really care about their job and they take great pride in their work. I will use them again Thank you for a great job.

P F.

Grossly Overpriced for work that failed.
This pertains to sevice in Dallas.
I had a doorbell. Ultimately the doorbell had to be replaced but 2 weeks later it failed and I have made 3 phone calls and did not get a call back! This is unacceptible. I also had to miss work to have the cable company re-attach a broken phone line that resulted from the attic work that was done on the first visit. I paid too much for something that is still not working and have missed work because of their reclessness. I would remove the one star in the review if it were possible

Andrew L.

Had Arrow electric come out and update my houses main power, line in from pole and box. They did a great job and were very professional. Almost half the price of another major DFW company for the same quality product. Alberto did very good work.

4 stars not 5 because they left a dry wall hole behind my box and I have yet to hear from the City for my inspection. This could be the city not arrow but I don't think so.

Thanks again arrow, I will be a future customer.

*Update* 4/28

City inspection was not arrows fault. My wife didn't set it up. So five stars for arrow and two stars for my wife. They got the dry wall patched up great.

Thanks!!

Roger C.

Have used these guys in the past and they were fine, on time and decent pricing. Made an appointment over two weeks ago to have one of their techs come to my home today between noon and 2 PM. What happens: the guy shows up nearly 2 hours early when I am not home and leaves his card on the door. When I called the office, the lady blamed the mixup on the other scheduler. She claimed they tried to call me, which is NOT true. I had my cell phone with me, turned on and ringer on and got no calls. If I had received a call I could have been to my house in less than 5 minutes. I did receive subsequent messages during the day from the owner wanting to reconcile the situation which I appreciate but I will take my business elsewhere. Not the tech's fault but they need to get their schedulers on the same page and not tell tall tales about trying to call me, which they did not.

Crystal D.

After a rough start due to a discrepancy over pricing, Arrow was able to accommodate me, and the owner personally reached out to me and offered to complete the work himself. I would use this company again, but be sure to be aware of pricing and coverage costs prior to service. Luckily, this company was able to reach out and make things right with me!

Bob B.

After posting my yelp review...the owner texted me and stated that the tech he sent to my house was new, and had only been on the job 3 days....and that he priced the job wrong on the dimmer switch for $118. (Yep....crazy billing on that....and I asked the tech if he was sure that day when I was about to cut the check...and he said yes)..Oh well...make a call to the office if you are unsure......he was sure...and he was apparently wrong.
Anyway....they refunded the $118 to me via a check. If you read my original review....the tech was great (work quality).....the billing wasn't. He will hopefully get it together there, or let the office handle the billing. It's just time/training.....and sometimes just common sense.....$118 is too much $$$$ for a 5 minute job installing a dimmer switch.