Armstrong Air and Electric

Angela H.

Armstrong is horrible. Our house was built in 2017. We moved in in 2019. In June 2020 we noticed our vents were dripping with condensation. Armstrong could not identify the problem. They thought it was due to an evaporator coil that needed to be replaced (almost every house in our entire neighborhood had to have evaporator coils replaced after 1-2 years of use).

It's a year later, our vents started dripping again this summer. We had another HVAC company take a look and they found that there is a vent blowing cold air onto the AC unit in the attic. They also found water in the duct for our Aprilaire system. The duct has holes in it that were taped over, and when we undid the tape earlier, about a quart of water came streaming out.

I called the Armstrong office to ask them to come out because it should still be under warranty, and the manager basically told me ""sorry you feel that way."" Sorry I feel what way? That water is leaking out of the vents that they installed? Also, the boots are not sealed so warm air has been getting into the ducts and causing condensation.

I wanted them to take some accountability for their work but their manager was evasive. I've spoken to my neighbors who have all had problems with this company. Hire them at your own risk.

Dave N.

This rating goes out to a well deserved company. DO NOT DO BUSINESS with them. The technicians are interns, it's not their fault, but their staff is terrible. They are a group of idiots. I can go into details but it isn't simply worth it. I'd recommend for you to go anywhere else, but these people.

And to think, my home is a million dollar home, and these people were the ones who installed the HVAC systems. Could be why I have had so many issues. Now it is time to get someone else in there to fix the actual issues they created.

""Use Armstrong Air and Heating only if you want to take the beating!""

Richard Y.

Outstanding attention to detail and customer satisfaction. Very knowledgeable and reliable.

Dawn D.

If you are looking to get established with an AC company, do not use armstrong! They care nothing about loyalty! I've been a cust of theirs since 2008. I called at 913am to get my ac serviced, first I was transferred to Chris who does not pick up the phone, so I called back and was told they forwarded my info to him and he would call me back. 2hrs later after no call received I called back just to be put to his phone again where again he didn't answer. On my 4th call they finally told me that they could send someone out after hours which includes after hours charges. I called in plenty of time for them to send someone before 7pm. Essentially they wanted to charge me, the loyal customer, for their mistake! Wondering now what else I was charged for that was needless. Do not use this company!!

Chris L.

We're having issues with leaking coils and Brian came out and was very friendly and helpful and worked with us to make sure we were able to use our warranty on our Lennox coils. He was knowledgeable and informative on what our options were and helped to make it happen with our budget. We have requested him to come back out to be the one to do the replacement. We hope we can always use him for our a/c service in the future!!
Chris L

Justin O.

I had an issue with my AC not cooling and called Armstrong. They came that day and fixed it right away!! Brian S. was very knowledgeable and friendly. I highly recommend this company and will be using them in the future. Thanks !

Luke S.

I'd write a review on how great this company is, but after making an appointment and no one calling or showing up when they were supposed to, then I called again said they would be there by 7pm, at 8pm no one called or showed up. I mean honestly, if you don't even have the courtesy to call and tell me your tech cannot make it, you shouldn't be running a business. Customer service matters and they have none!

Ben B.

We shopped several companies and had numerous estimates done before we chose Armstrong to replace our 4 AC units. It's huge investment so we were worried about getting the best balance among quality products, great service and excellent results. Armstrong wasn't the cheapest but they were close and we felt good about them from the start.
We definitely made the right choice!
Not only did they do what they said they would, they did it ahead of schedule, didn't make a mess and even took care of a leak issue from one old units even though it was outside what was covered my the original quote. Can't recommend them enough.

Rich D.

I stand by my original review.I would expect you to get defensive but everything I said was true.You wanted to sell me a new unit without offering me a repair option and I wasnt biting.You can sugar coat all you want,but I would never call or recommend you again.

Hank H.

The technician showed up on time. He was very professional. Knowledgeable in what needed to be done. Wanted me to be sure the minor work that needed to be done was necessary. Did not try to over sell.