Ark Generators & Electrical Services

Debbie P.

Stay as far as you can get from these liars. They will say whatever to get your money. Said on BBB website that I would receive $450.00 refund. I knew that would not happen. That was for a maintenance contract on my Kohler Generator. All he did was change oil filter and add oil. NO MAINTENANCE. Also unlicensed electrician ripped me off. Beware of these con artist.

Bonnie C.

I purchased the 26/22.5 KW Generac generator on 6/27/23 from Ark. Install took several months. I had to call and ask when it would be installed. They more or less forgot to put me on the schedule. They installed the unit and told me not to call the gas company to hook up and they would be back out to start up. I again had to call at least a month after install to see when my generator would be working. Again they acted like it had been on all this time. They came and did a start up and worked ok until one Sunday when it was doing the weekley start up. I notice oil all outside around the base of the unit. I called and they did come out to fix it promptly. Now the hurricane hit the generator came on and worked for say 10 hours when it stopped in the early morning. Went and looked and oil all over the ground at the bottom of unit. I call emergency service with no answer. I also called Carlos the service rep and the voice mail had not been set up. I have called emergency service several times since and nothing. I also call my sales man and all he said was to call Carlos. I called today and all I got was the answering service taking my name and number. I would hope someone would call the current clients back after all word of mouth advertising goes a long way.

Ana A.

WOW!! Amazing, amazing, amazing company. For starters, they came and repaired our generator unbelievably quickly without exploiting us even though we were in a desperate situation after Hurricane Beryl. We learned that the COO of the company, Josh, sometimes answers the emergency calls which is who we talked to. Also, the technician, Brett, they sent out was knowledgeable, friendly, professional, and competent. He worked quickly and answered all of our questions without being annoyed at all.

We called many, many companies including the big ones around here and were reminded of how important it is to support smaller businesses. Everyone we spoke with truly cared about our situation and they actually answered the phone when we called. Very thankful to have come across this company. Very thankful that people like this still exist in the world. Thank you guys for helping us!

Chris N.

Nobody ever told us what the service charge would be before the service was rendered. We thought since we had a 10 year comprehensive warranty, the battery and everything would be maintenance free for 10 years. Suddenly, when the battery is out on our generator after 2 1/2 years, we are being charged $435 for the battery and service charge. When we contacted ARK, they told us that that price was already discounted due to having a service agreement. Carlos later indicated that he had told us about the service charge before he came out. That did not happen.

D B.

Ark installed our generator and did a fantastic job. very professional workmanship and on time

Six A.

I installed my own 20 KW whole house generator since it replaced a previous installed generator. However I contracted the new electric wiring and automatic Transfer switch installation to an electric company. After all that work, I had a problem with the generator not starting. So Generac had me call Ark Generator & electrical services. After talking with Arks service manager Carlos they sent out a technician the very next day. I was very happy with the tech they sent. Brian was extremely competent, on time, professional yet very friendly. Brian, had me up and running within 30 minutes of arrival. He then coached me on the running and operation of the generator. And I am very happy that they are my service provider!

Tom H.

ARK Generator Service Installed my 22kw Generac Generator, happy with service and installation until getting last 2 year maintenance contract. I realized after a year that my system had not had maintenance. Called and service was scheduled, great Tech. I had asked for a manager to call me, no response. when my next maintenance was due I called them thinking they had forgotten and was asked about renewing my maintenance contract. Sounds like my contract never made it into system.
I asked a manager to call back, He did and schedule an maintenance appointment. I told him of my issues with their office and that I would seek legal action if I had problems. I was told I could finish out my contract (another year) and go some where else if I wished maintenance afterward. I have invested too much in the generator and have had a maintenance contract with ARK since installation (Techs are great.) I guess it is easier to find new clients than keeping their old ones. There are no checks and balances in the office or considerations with reply calls. I will finish out the contract and go elsewhere. Wish you all the best.

Bobby S.

Although I live in SW Houston, I bought my 22kw Generac standby generator in 2015 from ARK in Conroe based upon word of mouth recommendations. Besides doing an excellent job installing the Generator and all the electrical boxes and cables, the tech took a long time instructing us how to use the complex system in simple, layman's language.

A maintenance contract is crucial. A generator is no good if it doesn't work during a power outage. Try and find an electrician during a natural disaster. The inspections were thorough and issues identified which could possibly cause a failure during a crisis and made repairs. The techs explained in detail any required repairs. Any issues or disputes were handled in a fair manner. So besides being technically proficient, ARK has been reliable for 15 years. I feel confident I will have power during a crisis because I have ARK keeping my system working.

Vickie O.

Though I received a large quality stand-by generator installed on time by pleasant employees, that is where the service stopped. I was supposed to receive maintenance for a year and no one came out as promised. When I called the company, they said they'd send someone but couldn't give me a date or a time. I received a call from a service tech when I wasn't home. When I returned the message about 30 minutes later, there was no answer so I left a message telling them to come on out and there is no gate or animal to impede my services. No one came out and no one called me back. During the freeze in February, my generator failed to turn on and I had to get pipes repaired in my attic. I called their 24/7 hotline (which is actually just an answering service that takes messages) an hour after the electricity went down and my generator did not come on. Then I called again after another hour. When the generator was finally looked at the next day, I was told the gas line valve was turned on too high?! They said they adjusted it but it was in THE EXACT SAME POSITION as before?! They told me someone would come out to give me my SECOND maintenance check and I asked when was the first one? I had not seen or heard of anyone coming out the first time. So they decided to count their visit as maintenance visit. They tried to charge me and I refused to pay them. I told them I paid too much money less than a year ago fir it to fail. I figured I'd get a call from the company to see if everything was ok but nope! Then during a storm a few months later, we lost power and AGAIN, the generator failed to turn on. Mind you it comes on every week for a few minutes as part of the automatic maintenance. This time when I called the 24/7 hotline someone was sent out and he was extremely rude! He did not want to hear me tell him that it had not been properly maintained as part of my contract. He said, ""I don't want to hear all of the mess. Do you want me to look at it or not?"" He got it going and told me he would be talking to the manager and that I would probably see the manager out at my place tomorrow (probably felt bad for being rude when he first came) then he left. No one came out the next day and no one called. I finally called and this time was angry over the phone - I had paid $6000 for a working generator and maintenance plan and the generator had failed TWICE and no one seemed to care and was there a guarantee or return policy because I had not seen anything that my money had paid for. They finally sent out 2 people ( the rude guy and another guy) and they told me I had a bad valve (the one they used when they installed the unit and the one they said was on too high). They replaced it and now keep calling me to renew my maintenance plan - fat chance of that!!!!!

David W.

Horrible experience with ark generators. 1 month to get an estimate. 2 months later I am calling for the estimate and told a generator cannot be installed in my yard. No apologies for the delay. I was treated very poorly by their entire staff. I cannot recommend them to anyone.