Ark Generators & Electrical Services

Tom H.

ARK Generator Service Installed my 22kw Generac Generator, happy with service and installation until getting last 2 year maintenance contract. I realized after a year that my system had not had maintenance. Called and service was scheduled, great Tech. I had asked for a manager to call me, no response. when my next maintenance was due I called them thinking they had forgotten and was asked about renewing my maintenance contract. Sounds like my contract never made it into system.
I asked a manager to call back, He did and schedule an maintenance appointment. I told him of my issues with their office and that I would seek legal action if I had problems. I was told I could finish out my contract (another year) and go some where else if I wished maintenance afterward. I have invested too much in the generator and have had a maintenance contract with ARK since installation (Techs are great.) I guess it is easier to find new clients than keeping their old ones. There are no checks and balances in the office or considerations with reply calls. I will finish out the contract and go elsewhere. Wish you all the best.

Bobby S.

Although I live in SW Houston, I bought my 22kw Generac standby generator in 2015 from ARK in Conroe based upon word of mouth recommendations. Besides doing an excellent job installing the Generator and all the electrical boxes and cables, the tech took a long time instructing us how to use the complex system in simple, layman's language.

A maintenance contract is crucial. A generator is no good if it doesn't work during a power outage. Try and find an electrician during a natural disaster. The inspections were thorough and issues identified which could possibly cause a failure during a crisis and made repairs. The techs explained in detail any required repairs. Any issues or disputes were handled in a fair manner. So besides being technically proficient, ARK has been reliable for 15 years. I feel confident I will have power during a crisis because I have ARK keeping my system working.

Vickie O.

Though I received a large quality stand-by generator installed on time by pleasant employees, that is where the service stopped. I was supposed to receive maintenance for a year and no one came out as promised. When I called the company, they said they'd send someone but couldn't give me a date or a time. I received a call from a service tech when I wasn't home. When I returned the message about 30 minutes later, there was no answer so I left a message telling them to come on out and there is no gate or animal to impede my services. No one came out and no one called me back. During the freeze in February, my generator failed to turn on and I had to get pipes repaired in my attic. I called their 24/7 hotline (which is actually just an answering service that takes messages) an hour after the electricity went down and my generator did not come on. Then I called again after another hour. When the generator was finally looked at the next day, I was told the gas line valve was turned on too high?! They said they adjusted it but it was in THE EXACT SAME POSITION as before?! They told me someone would come out to give me my SECOND maintenance check and I asked when was the first one? I had not seen or heard of anyone coming out the first time. So they decided to count their visit as maintenance visit. They tried to charge me and I refused to pay them. I told them I paid too much money less than a year ago fir it to fail. I figured I'd get a call from the company to see if everything was ok but nope! Then during a storm a few months later, we lost power and AGAIN, the generator failed to turn on. Mind you it comes on every week for a few minutes as part of the automatic maintenance. This time when I called the 24/7 hotline someone was sent out and he was extremely rude! He did not want to hear me tell him that it had not been properly maintained as part of my contract. He said, ""I don't want to hear all of the mess. Do you want me to look at it or not?"" He got it going and told me he would be talking to the manager and that I would probably see the manager out at my place tomorrow (probably felt bad for being rude when he first came) then he left. No one came out the next day and no one called. I finally called and this time was angry over the phone - I had paid $6000 for a working generator and maintenance plan and the generator had failed TWICE and no one seemed to care and was there a guarantee or return policy because I had not seen anything that my money had paid for. They finally sent out 2 people ( the rude guy and another guy) and they told me I had a bad valve (the one they used when they installed the unit and the one they said was on too high). They replaced it and now keep calling me to renew my maintenance plan - fat chance of that!!!!!

David W.

Horrible experience with ark generators. 1 month to get an estimate. 2 months later I am calling for the estimate and told a generator cannot be installed in my yard. No apologies for the delay. I was treated very poorly by their entire staff. I cannot recommend them to anyone.

Billy R.

With back to back hurricanes in Louisiana we were having trouble getting a technician there for obvious reasons. The crew here in Texas helped me get my mother in law up and running. They talked me through the repair once I got there and had us in comfort. Thanks guys
Now after this recent winter storm I have put in my request for one of your amazing systems here for me and my family.

Steve B.

I've used ARK Generator Services for years on my whole house generator, with good results until this time. I was due for the annual oil change. They went ahead and did so using the old, used oil filter since they didn't have the correct one on the truck. I'm no mechanic, but pretty sure an oil change using the old filter is no oil change at all. I've left messages for Josh to call me back and reschedule but so far no luck.

UPDATE: Josh called back and sent technician to complete a proper oil change.

Quake D.

I sent an online inquiry on 8/26/2020 just before Hurricane Laura was supposed to make landfall in Houston. The goal was to see what options may be available at the last minute. Today (9/2/2020, one week later) I get a response.

You decide what you want to do with that kind of response time

S M.

In the past 3 years Ark Generator has not been able to fix my full house generator where it runs more than 6 weeks. They have done 2 flushes, added oil and coolant, replaced the coolant system, replaced 4 or 5 coolant sensors and it still is working for 3-6 weeks. This was a 3 week session. When I call for service I never know when they are going to show up unless I keep calling and bugging the guy that schedules the routes even when I've told them I need to know 24-48 hours prior to the appointment.

Dee R.

We were told by the technician Josh, after we asked why we were not added to the schedule for service and after waiting for 2 hours for a return call:
""I forgot about the appointment""
""You Can Take your business elsewhere..""
""You want to talk to a manager?? Well, the buck stops here""

John W.

I highly recommend Ark Generators. Tim and Joel worked through a difficult issue with my whole home generator. Joel was great at trouble shooting the problem. I could see right away he new what to look at and he did it in a very systematic way making sure not to assume anything during the process. He explains things in away without getting too technical and easy to understand.
I had complete confidence that they would fix the problem. I will definitely use them for all of my future generator service.