Arc Electrical Services, Panel Repair, and Generators

Adam J.

I scheduled engineers to come to my property and accepted the $69 service fee, however before they would diagnose the problem they then stated an additional diagnostic fee (over $200, for fixing two outlets, so total would be close to $300 before confirmation of fixing anything!) needed to be collected before they would look into the problem. This is totally dishonest, taking advantage of customers and I would avoid this company at all cost.

Frank M.

This outfit has help us in many ways.
1. Set up home backup generator. Generac never responded to our request. ARC did.
2. Fix our well water pump power to allow a small generator to back up pump during power failure.
3. Procurement of small generator. Delivered and set up.
4. Help set up another generator at one of our neighbors where generac would not respond.

Estudillo E.

So I had previously reviewed ARC Electrical Services, giving it 3 stars, not a bad review, but I had given them this rating because I felt that there was certain communication from them that was incomplete or inaccurate regarding the EV charger I was recommended to purchase and the capabilities of the circuit installed at our home, used for this charger. After explaining this to Domingo and Victor at ARC, they went above and beyond, and gave me a partial refund on the work performed, which was very fair. I would recommend ARC Electrical Services because they care about the work they perform, do quality work, and want to earn your trust and satisfaction.

Aaron S.

ARC Electrical Services were great in responding to my electrical home issues and answered all of my questions and concerns. I would definitely recommend there services and friendly personnel to anyone needing an electrician for their home or business.

Ram K.

Well, not sure I can give any stars regarding the work because I did not get any work done. I was told that an electrician will come out for $69 service fee. May be most of you are familiar with the term ""service fee"", but $69 is service fee is just to come to your place. Then there is additional diagnostic fee (around 370 for my one circuit failure), which they didn't tell me at the time of scheduling an appointment. I clearly told them in messaging about my problem. So, just for those who are ignorant about the ""service fee,"" please ask for all possible fees.

Emily C.

Arc was quick, responsive, and scheduling was very easy. Carlos came out to help us and was knowledgeable and communication was clear. Appreciated their service!

Robert M.

On time - great service - no nonsense! Very friendly- explained the problem and fixes with great clarity. Fast fix !

Vinoth J.

We did the electrical panel upgrade project with ARC. They did the decent job finishing the work even though we had some troubles and delays with the PGE for the permits, approvals, connect and disconnect. I think its just part of the process. Victor sent the technician Carlos who is very knowledgable and spent extra day as PGE asked to make few changes. The final inspection went smooth and inspector was very impressed with their work.

dave m.

Excellent work in installing a level 2 EV charger. Clean and elegant work, amazingly fast. even moved my cord hanger to the new location.

Linda P.

This negative review has been in the works since 2020 when we hired ARC to replace our existing landscape lighting. The initial installation was done by very young service people who appeared to have little experience and were sloppy and lazy with burying the lighting wire. We experienced a couple of hiccups with the initial service which Victor, the owner, rectified.

Fast forward to June 2022 when the timing mechanism on our lights stopped working. After contacting ARC, we were told that: ""We could def go out it would be $115. Im sure if theres anything wrong with equipment it would be covered under warranty material from manufacturer"". ARC came out and advised us that one of the transformers needed to be replaced.

To this day (December 2022), we have heard nothing back from ARC, despite repeated email requests and being told that ""if theres anything wrong with equipment it would be covered under warranty material from manufacturer"".

The question remains: Why haven't we heard back and why hasn't the transformer been replaced? What possible reason could there be? Supply-chain issues? We're happy to pay for their time but we don't think we should have to pay for a new transformer.

As it stands now, my husband goes out every night and turns the front lights on and off. For that reason, I can't recommend ARC.