Aqua Plumbing & Air

Nicole M.

Shower knob broke at 7pm call requested a tech. The technician gave me a run down of charges he could charge me. I ask him to please just come and help turn off my water. After an hour I called the technician who told me he had not left his house because he was unable to log a call into an iPad. This was so very frustrating as I've been sitting here thinking he was on his way. He was not nice and extremely condescending now 2 hours wasted and I'm waiting on another company to arrive.
DO NOT USE THIS COMPANY!

Jane D.

I am not reviewing the actual plumbing services of Aqua because I didn't get that far. The one star is for the phone conversation when contacting this company during a plumbing emergency. I called with a plumbing emergency on a Saturday morning . A woman named Jules (?) answered the phone. It is fair to say I was rather in a panic, having woken up to the sound of water running in my walls. As a homeowner, there is no more chilling sound a sound like that, when you know all that gushing water sound is seeping in to your walls and surrounding floors and walls, sure to cost you thousands if it goes on too long.

So the person answering the phone was doggedly determined to get all the little boxes on some online intake form filled out without answering the question I asked multiple times 'can you send someone TODAY??'. Oh, no, nothing was going to deter Ms. Efficient from filling out that precious online intake form with a lot of questions that frankly could have waited until we booked an appt. I ended up hanging up on her after asking for the 3rd time if someone could come TODAY, as in RIGHT NOW. Did you hear me, lady? I have water gushing in my walls!! She wasn't willing to answer my basic question but thought I had all the time in the world to answer her 20 question intake form. I hung up on her and she calls back twice but by then I was already calling other plumbers. Oh, and by the way she claimed she didn't have my phone number (one of her 20 questions) but clearly she did so why play those time consuming pedantic games on the phone with a customer who is clearly feeling stressed out by the situation? Maybe they are the best plumbers in the world, who knows.... if people can't get past the phone call they will never know. Try answering the customers question first before you expect someone to sit there for 20 minutes indulging the minutae of your own process.

Dusty F.

We had this company come out and service our hot water heater. They replaced two parts on site, were extremely reasonable in price, and the technician was EXTREMELY nice and professional. I would definitely recommend this company, they were also prompt and on time!

Janet S.

Simply the BEST!!! Aqua saved us from another scam artist a/c company who wanted to charge us top dollar for a whole new HVAC system! Called Aqua for a second opinion. They came, tweaked our system and all is well!! Love, love, love these guys!! Look no further, you will NOT be disappointed. They also do plumbing and electrical work!

Clayton S.

Had a crack in the pipe behind the outside spigot. Aqua came out, on a Saturday, in only an hour after I placed service call. Ronald was very professional, efficient and thorough! Had my repair completed, patched and cleaned up in great time and at an affordable rate! When there is a job above my skills, I am calling again! Thanks Ronald!

Cindi L.

Called to have a filter changed under my kitchen sink. I just moved in so I wasn't familiar with the filter system. I gave the person who scheduled the appointment the filter number. I asked her how much it would be for the filter. She responded around 20.00 plus the trip charge. It took all of 5 minutes to change the filter. My bill was 330.00!! The filter was 216.00!! I looked the filter up on the internet and it was 68.00. Talk about price gouging!!!! Wow - 3 times the mark-up! Come on!!
RIP OFF!!!! Beware of the mark-up on parts!!

I will say the service guys were great.

Elizabeth B.

I had a plumbing emergency and they were here within an hour. The people answering the phone were very nice and courteous. Very impressed with Angel who came and fixed the problem. Very friendly all around and didn't mind my dog that was barking and wanting to be friends. Would definitely recommend.

Lori S.

Aqua re-diagnosed an AC problem that another company said would require a new motor and a $1200 repair to our fairly new system. Aqua said the motor did NOT need to be replaced, added coolant to our system, and got us up and running again. Thanks Aqua for your honesty and professionalism.

Jon C.

This company is the real deal, honest and trust worthy! Their service team and office people are efficient, polite and do what they say they will do. No heavy handed sales pitches, just good old fashion reliable service.

T. F.

Based on two visits Aqua Services has demonstrated it knows how to treat customers. Both times they were on time, performed the job professionally, did not leave until everything worked to everyone's satisfaction and were fair in their price. I have no hesitation calling them again to perform maintenance/repair work or install new plumbing or a/c equipment.