American Electrical Contracting

V M.

I would give 0 if I could. Worse customer service ever! Don't bother calling them to address an issue that started when they completed their work.

Jennifer F.

Watch out for shady and deceptive billing practices. I needed to run new wires through a new roof for 2 ceiling fans. I called American Electric by recommendation of my roofer. They charged me $75 to come out and inspect the job. The wires had to be run on the walls but would be covered with molding (provided by my roofers). They quoted two hours to do the job at a steep rate of $210/hour plus materials. Although I had sticker shock, I didn't want to call around and pay more service fees. I estimated that 2 hours at $210/hour plus cost of wire would be $450-600. They scheduled the job for 10am. They didn't not knock on my door until 10:50am at which time I let them in to begin work. They did the job as planned. At one point I noticed that it was very quiet for a long period of time and looked out and they were sitting in the truck outside. This was at 12:20pm. They returned to work at 12:30pm. They had taken at least a 15 minute break, possibly longer. When the job was completed I asked how many hours they were billing for and the cost and he said the office would create a bill. I asked about the break or lunch they took and if it would be deducted and the electrician replied that they didn't take a lunch or a break. After seeing my confused look, he said, oh you mean when we went out to the car to cool off and take a smoke break? Yup that's the one! That's a $50 smoke break on my dime! They finished the job and walked out of my door at 1:15pm. They sat in the truck for 15 minutes and came back at 1:30 with a bill for $835 with no itemization of charges. I said woah that looks high. They were charging for 3 hours labor (10:30am to 1:30pm). By my time tracking they worked from 10:50am to 1:15pm. That's 2 hours and 10 minutes when you subtract the 15 minute (possibly longer) smoke break. Additionally they charged me $205 for the wires/materials at a rate of $8/foot times an unspecified number of feet. I spoke with the lady in the office who she said that she's being generous giving me a materials discount. I told her that they did not work for 3 hours and she said she'd check the GPS in the truck to see when they arrived. Additionally she was charging through 1:30 when they were just sitting in the car while she worked on the invoice. Typically I wouldn't be so picky about 15 min here and 20 min there but at a rate of $210/hour that really adds up fast! She called back and said she would bill me for only 2 hours and 15 minutes after checking the GPS. That sounded great and I wasn't going to argue about the extra 5 min! But total bill was only reduced by $50 when it should have been reduced by 45 minutes, which equals $157.50. They reduced the bill from $835 to $785. When I stated this didn't make sense she stated that she raised the cost of the materials fee to $300+ when originally she was charging me $205. She stated she had given me a discount before and then took away the discount since she reduced the hourly labor. She also stated that I should be happy with the cost and that other jobs for just 1 line/fan would have cost $700 alone and that they did what no other electrical company could have done. To clarify, they did exactly what another electrical company said would be done but I just went with them because I already paid the $75 service fee and also my roofers provided me with molds to cover the wires, which solved my problem of having exposed wires. Additionally it's irrelevant what other jobs cost, because I'm paying by the hour. Anyways, it was clear that they were padding the bill and taking advantage of what seemed to them like a desperate situation by billing an exceptionally large amount for labor/hour and padding the cost of materials. I measured and rounded up generously that the wires were about 28 feet total. I was told they cost $8/foot. When I googled the cost after they left I can see that the wire cost .65 - .70 cents / foot. They charged me $300 for materials that should have cost $20-50. Clearly their billing practices are greedy and deceptive and they conned me out of $260+.

Brian D.

I needed to get some minor electrical work done. I reached out to American Electrical. Leigh was very helpful in learning what I needed and set.a price.

Installation day, ran into a snafu that was my fault. Leigh addressed it and got the crew to come out the same day.

Noah C. and Daniel B. Called and announced they were arriving. A quick conversation to confirm the work, and off they went. They knocked the job out and ensured the area was cleaned up.

Kudos all around to American Electrical. Definitely recommend for any future needs.

Joe S.

Called American Electric on a Tuesday to add a couple of outdoor outlets and a switch in the garage. They had an opening on a Thursday which was very quick. 2 electricians came out and did a great job on the outdoor outlets that look great. Also figured out a way with a Bluetooth light switch for my garage that had a room located above without ceiling access. Would definitely use this company again.

Erin R.

Brian & Noah were great! They explained everything in terms I could understand and gave two options to repair what was needed with cost efficiency in mind. They were friendly, professional & got the job done quick. They explained the warranty & I can move on with the day relieved to have the repair complete.

Cherie H.

I had an electrical issue in my laundry room. There was a small issue after the first team came out. Spoke to the service manager. Second team came out and everything was repaired. Through it all, everyone I spoke to was professional, friendly, knowledgeable and customer oriented. The professionals that came out were neat, professional and friendly. It was a great experience. I will use them in the future. Their prices were fair with no hidden fees. I could not be more pleased. Thank you!

Keith G.

Noah and Brian were professional throughout the installation of our office ceiling fan, chandelier and foyer light fixtures. They even took the time to walk us through the ceiling fan remote. There were no hidden costs and everything was completed within a couple of hours. Would recommend American Electric to everyone.

Jeffrey M.

I am looking to put in a pool heater and I needed to add a circuit to handle it. I called and answered a couple questions and they were able to give me a rough estimate over the phone. I schedule the appointment and I was surprised they could come out on the next Monday. When they arrived they realized I didn't have room in my panel. My lights flicker when certain things would start, like the fridge, so I decided to upgrade the panel and scheduled the work. It turns out they could come back out two days later.

The new panel is in and looks extra clean. My lights no longer flicker and I'm ready for the pool heater.

Ed R.

This company sent guys who had to watch a You Tube video to ground a gas stove. They needed copper wire & went to Lowes. When I got the final cost they charged me for thier trip to Lowes. They new what the job was before they came. After I had to challenge the trip to Lowes they deducted an hour off the bill. That should tell you something. And just for the record, a city inspector told me it's a 1/2 hour job to ground the stove. American tried to nail me for three! I'm a senior citizen...buyer beware.

Charlie F.

These guys first added a whole home surge protection in my prior home. Then we used them to install a Tesla charger. Then they did all the wiring for our new custom home and more Tesla chargers. They are the best electrical contractors in Jax bar none. I recommend them unequivocally for quality, professionalism, and service/reliability. You can't go wrong with these guys. Working with Justin is an absolute pleasure.